TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Excellent Product with a couple of minor issues I've used Turbotax for many years. Various things have improved or become less easy. For example, this year getting to Educator Expenses was not as clear. I had to go back and hunt down some items like where to put union dues after the review showed errors (Form 2106). I finally got there, but it was less simple than last year. Also, Turbotax said that I'd be charged $20 to file CA taxes, but when I went to my Intuit account I was charged $25. In sum it's a very good product and beats doing taxes manually like the very old days.
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax is very thorough I've been using TT since 2010 and appreciate the ease of transfering data from one year's form to the next, as it saves a lot of re-keying. However, this year I was frustrated when I discovered that a Form J for Farmers and Fishers had been used even though none of our responses indicated that either of us farms or fishes. I also was unhappy with the automatic fill for the vehicle information (deduction for depreciation which we had NOT taken in prior years) and wish there was a question asking if operations had been suspended due to Covid-19.
Date published: 2022-04-05
Rated 1 out of 5 by from TurboTax is unfit for purpose for tax year 2021 I encountered the following three critical issues this year: 1. In form 1116, TurboTax incorrectly pre-filled the foreign gross income boxes with foreign tax credit, resulting in me overpaying the federal amount owed by hundreds of dollars. I needed to send an amended return. This loss of time, money and energy is the fault of TurboTax. 2. TurboTax continuously showed the error "Login is temporarily unavailable. Please try again later or call customer support" after logging into Schwab successfully within TurboTax and accepting the agreement. This prevented import and necessitated manual input which for some users may mean inputting a significant number of entries. This is a universal bug that has still not been fixed. 3. Following issue 2 above, the Cancel button on the Schwab login screen was inaccessible on my 1366x768 monitor despite the minimum resolution recommendation being 1024x768. I tried various things to access the button to no avail, and eventually had to force quit the app. TurboTax did not attempt to recover an autosave that was available at Library > Autosave Information, potentially causing me to lose hours of work. It is completely surprising, unacceptable and ridiculous that issues like the above exist. With something as important as taxes, Intuit should not skimp on the quality of its software developers/development. At this rate I will almost certainly not be using TurboTax next year.
Date published: 2022-04-05
Rated 4 out of 5 by from Still have the annoying scrolling Detailed but can't the screen return to the section you just completed when you are itemizing so you are close to the next section. HAVING CONINUALLY TO SCROLL DOWN TO WHERE YOU JUST LEFT OFF IS ANNOYING!!!!!
Date published: 2022-04-05
Rated 1 out of 5 by from Turbo Tax is a bunch of bs I shouldn't need a program to do my taxes. Government already knows what I owe. This is complete bs.
Date published: 2022-04-05
Rated 5 out of 5 by from pretty easy lots of review but got it done before tax day. thanks
Date published: 2022-04-05
Rated 4 out of 5 by from Great Product Easy to use, and faster than filing by hand due to the amazing integration with other accounts.
Date published: 2022-04-05
Rated 4 out of 5 by from It's not FREE!!! Turbo Tax is not free and neither is e-filing. This is the easiest software to use but it is not as user friendly as you may think. Getting in and out of the software is not efficient and you may have to log in every time you if you ask a question. FREE
Date published: 2022-04-05
Rated 5 out of 5 by from Nice refund I qualify for refunds and they let me explain my situation with my identity and I am hoping that I can get my refund this week!
Date published: 2022-04-05
Rated 5 out of 5 by from easy to use, very easy to use cost was reasonable, and fast, I've used this the past 3 years
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2618
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Product with a couple of minor issues I've used Turbotax for many years. Various things have improved or become less easy. For example, this year getting to Educator Expenses was not as clear. I had to go back and hunt down some items like where to put union dues after the review showed errors (Form 2106). I finally got there, but it was less simple than last year. Also, Turbotax said that I'd be charged $20 to file CA taxes, but when I went to my Intuit account I was charged $25. In sum it's a very good product and beats doing taxes manually like the very old days.
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax is very thorough I've been using TT since 2010 and appreciate the ease of transfering data from one year's form to the next, as it saves a lot of re-keying. However, this year I was frustrated when I discovered that a Form J for Farmers and Fishers had been used even though none of our responses indicated that either of us farms or fishes. I also was unhappy with the automatic fill for the vehicle information (deduction for depreciation which we had NOT taken in prior years) and wish there was a question asking if operations had been suspended due to Covid-19.
Date published: 2022-04-05
Rated 1 out of 5 by from TurboTax is unfit for purpose for tax year 2021 I encountered the following three critical issues this year: 1. In form 1116, TurboTax incorrectly pre-filled the foreign gross income boxes with foreign tax credit, resulting in me overpaying the federal amount owed by hundreds of dollars. I needed to send an amended return. This loss of time, money and energy is the fault of TurboTax. 2. TurboTax continuously showed the error "Login is temporarily unavailable. Please try again later or call customer support" after logging into Schwab successfully within TurboTax and accepting the agreement. This prevented import and necessitated manual input which for some users may mean inputting a significant number of entries. This is a universal bug that has still not been fixed. 3. Following issue 2 above, the Cancel button on the Schwab login screen was inaccessible on my 1366x768 monitor despite the minimum resolution recommendation being 1024x768. I tried various things to access the button to no avail, and eventually had to force quit the app. TurboTax did not attempt to recover an autosave that was available at Library > Autosave Information, potentially causing me to lose hours of work. It is completely surprising, unacceptable and ridiculous that issues like the above exist. With something as important as taxes, Intuit should not skimp on the quality of its software developers/development. At this rate I will almost certainly not be using TurboTax next year.
Date published: 2022-04-05
Rated 4 out of 5 by from Still have the annoying scrolling Detailed but can't the screen return to the section you just completed when you are itemizing so you are close to the next section. HAVING CONINUALLY TO SCROLL DOWN TO WHERE YOU JUST LEFT OFF IS ANNOYING!!!!!
Date published: 2022-04-05
Rated 1 out of 5 by from Turbo Tax is a bunch of bs I shouldn't need a program to do my taxes. Government already knows what I owe. This is complete bs.
Date published: 2022-04-05
Rated 5 out of 5 by from pretty easy lots of review but got it done before tax day. thanks
Date published: 2022-04-05
Rated 4 out of 5 by from Great Product Easy to use, and faster than filing by hand due to the amazing integration with other accounts.
Date published: 2022-04-05
Rated 4 out of 5 by from It's not FREE!!! Turbo Tax is not free and neither is e-filing. This is the easiest software to use but it is not as user friendly as you may think. Getting in and out of the software is not efficient and you may have to log in every time you if you ask a question. FREE
Date published: 2022-04-05
Rated 5 out of 5 by from Nice refund I qualify for refunds and they let me explain my situation with my identity and I am hoping that I can get my refund this week!
Date published: 2022-04-05
Rated 5 out of 5 by from easy to use, very easy to use cost was reasonable, and fast, I've used this the past 3 years
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2618