TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281604 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Finally Free! Finally this year I was able to get through without it forcing me to choose a paid version.
Date published: 2021-04-25
Rated 5 out of 5 by from Use it, you won't regret it! It's easy to use and though they have to ask a lot of questions, they are to ensure you're not missing out on possible tax breaks.
Date published: 2021-04-25
Rated 4 out of 5 by from Not good for daytrading I had over 1,000 stock trades. TurboTax is unable to import them, due to TurboTax's record size and dollar amount restrictions. It took me several days to determine best approach, which ultimately required me reporting "Summary Data" (instead of imported details) AND I had to break up the Summary Data because the total transaction amounts were too large for TT's field size. It was a massive hassle costing me many many hours of frustration, but ultimately got through it. Other than that, TT was excellent for the rest of my needs. Been using TT for many years... great product... this year was a messy hassle, and it cost me a lot more this year.
Date published: 2021-04-25
Rated 4 out of 5 by from TurboTax was good, but with some issues Instructions for use of CD vs online version were not clear. I downloaded the CD without being in my account, and therefore I was stuck in the offline version. Even after talking to TurboTax on the phone several times, no one could explain how to get to the online version or what I did wrong. As a result, TurboTax on the phone tax assistants were unable to view screen and therefore, were not able to help with questions. I had to then figure out the answers on my own, which took extra time. TurboTax calculated that there would be a penalty on underpayment of estimated taxes without providing guidance to complete info on the worksheet from previous tax year. Since this was the first year using TurboTax, there was no history data. I had to go in to the forms view, find the form, and complete data in order to find that no penalty was due.
Date published: 2021-04-25
Rated 5 out of 5 by from awesome Excellent help and support I would use this person again
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo Tax Was the Bomb Turbo Tax made filing for the first time super easy and gave me the confidence I was doing it correctly. Thanks Turbo Tax!!
Date published: 2021-04-25
Rated 5 out of 5 by from awesome tax help! I really appreciated the easy to complete forms and personalized help from the chat. Thanks!
Date published: 2021-04-25
Rated 5 out of 5 by from great info on point very helpful ,helped me every step fwd
Date published: 2021-04-25
Rated 5 out of 5 by from Great Program! Step-by-step guidance for every situation. Great for online filing.
Date published: 2021-04-25
Rated 4 out of 5 by from Awesome everything went very smooth. Just follow instructions and it all works great
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2616
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Finally Free! Finally this year I was able to get through without it forcing me to choose a paid version.
Date published: 2021-04-25
Rated 5 out of 5 by from Use it, you won't regret it! It's easy to use and though they have to ask a lot of questions, they are to ensure you're not missing out on possible tax breaks.
Date published: 2021-04-25
Rated 4 out of 5 by from Not good for daytrading I had over 1,000 stock trades. TurboTax is unable to import them, due to TurboTax's record size and dollar amount restrictions. It took me several days to determine best approach, which ultimately required me reporting "Summary Data" (instead of imported details) AND I had to break up the Summary Data because the total transaction amounts were too large for TT's field size. It was a massive hassle costing me many many hours of frustration, but ultimately got through it. Other than that, TT was excellent for the rest of my needs. Been using TT for many years... great product... this year was a messy hassle, and it cost me a lot more this year.
Date published: 2021-04-25
Rated 4 out of 5 by from TurboTax was good, but with some issues Instructions for use of CD vs online version were not clear. I downloaded the CD without being in my account, and therefore I was stuck in the offline version. Even after talking to TurboTax on the phone several times, no one could explain how to get to the online version or what I did wrong. As a result, TurboTax on the phone tax assistants were unable to view screen and therefore, were not able to help with questions. I had to then figure out the answers on my own, which took extra time. TurboTax calculated that there would be a penalty on underpayment of estimated taxes without providing guidance to complete info on the worksheet from previous tax year. Since this was the first year using TurboTax, there was no history data. I had to go in to the forms view, find the form, and complete data in order to find that no penalty was due.
Date published: 2021-04-25
Rated 5 out of 5 by from awesome Excellent help and support I would use this person again
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo Tax Was the Bomb Turbo Tax made filing for the first time super easy and gave me the confidence I was doing it correctly. Thanks Turbo Tax!!
Date published: 2021-04-25
Rated 5 out of 5 by from awesome tax help! I really appreciated the easy to complete forms and personalized help from the chat. Thanks!
Date published: 2021-04-25
Rated 5 out of 5 by from great info on point very helpful ,helped me every step fwd
Date published: 2021-04-25
Rated 5 out of 5 by from Great Program! Step-by-step guidance for every situation. Great for online filing.
Date published: 2021-04-25
Rated 4 out of 5 by from Awesome everything went very smooth. Just follow instructions and it all works great
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2616