TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Thorough and efficient TAX PREPARATION The main purpose for Turbo Tax is preparation of taxes. They do a superb job of that, and have gained my confidence repeatedly, for several years now. The reason I rate them 4 instead of 5 is because they, like so many others these days, wear me out with having me type in the same information over and over again. for example, when I paid for the expert audit service, they had me sign in, enter my credit card information, and I checked the "remember me" box. Then, a little later, when I opted to pay for e-filing my state return, I had to repeat the same process: sign in again (I never signed out), re-enter the name on my credit card, etc. And, when asking me to sign up to receive future TurboTax editions, the details did not disclose either the next price, or when or how they would make that information available - when I got my bill?
Date published: 2023-04-14
Rated 2 out of 5 by from Disappointed this year Most of it was business as usual expect I got married last year to a Peruvian who is in the process of getting his green card. There were no instructions on how to bypass the requirement of entering a social security number. I entered filing separately. I chose resident alien not filing a return. No help. Had to go outside of the software and search online. Disappointed for the price I had to pay for Premium and that there was no answer to help with this. Will compare to other products next yr before going straight to Turbo Tax.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is Fantastic I love the fact that it imports the information from our investment firm otherwise it would have to be entered manually which is a nightmare.
Date published: 2023-04-14
Rated 5 out of 5 by from I've been using Turbo Tax for several years I've been using Turbo Tax for several years, it is very user friendly. I started using it when my tax guy retired. I haven't had any problems.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax Mostly Good For the most part I found TurboTax to be easy to use. But with RMD distributions entries I found it a bit confusing. Also I went around and around with the State tax section, realizing that you wanted your money before actually completing the state tax section. Change that!! I did NOT like that confusion. Make it more straightforward.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is easy and reliable Worked well and was easy to follow. I have used it before and have recommended it to others.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax Is A Must-Have Extremely easy and TurboTax really walks you though the tax filing process
Date published: 2023-04-14
Rated 1 out of 5 by from Predatory Constantly sneaking in upsells that aren't required, sometimes due to error, and then if you want to downgrade you have to completely restart after spending 4 hours working on taxes. I should not have had to pay almost $200 after making less than 20k this year. Insane.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Yearly Thank you for continuing to be available yearly. YAY
Date published: 2023-04-14
Rated 5 out of 5 by from Always a great experience I've used Turbo tax for the last 7 years. We even went through an audit and I was so grateful that we had paid for the Max protection. They were such a great help through the whole process!
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2616
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Thorough and efficient TAX PREPARATION The main purpose for Turbo Tax is preparation of taxes. They do a superb job of that, and have gained my confidence repeatedly, for several years now. The reason I rate them 4 instead of 5 is because they, like so many others these days, wear me out with having me type in the same information over and over again. for example, when I paid for the expert audit service, they had me sign in, enter my credit card information, and I checked the "remember me" box. Then, a little later, when I opted to pay for e-filing my state return, I had to repeat the same process: sign in again (I never signed out), re-enter the name on my credit card, etc. And, when asking me to sign up to receive future TurboTax editions, the details did not disclose either the next price, or when or how they would make that information available - when I got my bill?
Date published: 2023-04-14
Rated 2 out of 5 by from Disappointed this year Most of it was business as usual expect I got married last year to a Peruvian who is in the process of getting his green card. There were no instructions on how to bypass the requirement of entering a social security number. I entered filing separately. I chose resident alien not filing a return. No help. Had to go outside of the software and search online. Disappointed for the price I had to pay for Premium and that there was no answer to help with this. Will compare to other products next yr before going straight to Turbo Tax.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is Fantastic I love the fact that it imports the information from our investment firm otherwise it would have to be entered manually which is a nightmare.
Date published: 2023-04-14
Rated 5 out of 5 by from I've been using Turbo Tax for several years I've been using Turbo Tax for several years, it is very user friendly. I started using it when my tax guy retired. I haven't had any problems.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax Mostly Good For the most part I found TurboTax to be easy to use. But with RMD distributions entries I found it a bit confusing. Also I went around and around with the State tax section, realizing that you wanted your money before actually completing the state tax section. Change that!! I did NOT like that confusion. Make it more straightforward.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is easy and reliable Worked well and was easy to follow. I have used it before and have recommended it to others.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax Is A Must-Have Extremely easy and TurboTax really walks you though the tax filing process
Date published: 2023-04-14
Rated 1 out of 5 by from Predatory Constantly sneaking in upsells that aren't required, sometimes due to error, and then if you want to downgrade you have to completely restart after spending 4 hours working on taxes. I should not have had to pay almost $200 after making less than 20k this year. Insane.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Yearly Thank you for continuing to be available yearly. YAY
Date published: 2023-04-14
Rated 5 out of 5 by from Always a great experience I've used Turbo tax for the last 7 years. We even went through an audit and I was so grateful that we had paid for the Max protection. They were such a great help through the whole process!
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2616