TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Trouble getting help on HSA Account Question Was not able to get an answer to a specific question. I have a HDHP and they provide funds to my HSA account. I could not figure out if I was able to claim this amount as a "contribution made on my behalf" and this seems like a pretty occurrence so it was hard to figure out why this was not covered in the "common tax questions" forums.
Date published: 2021-04-25
Rated 3 out of 5 by from Gets the Job Done Tax software is only marginally easier to use than its analog counter part. The upside is that it will tell you when something doesn't look right, however, it won't tell you how to fix said issue. It's also frustrating that, if you're married, it asks you questions on the front end regarding how best to file (joint vs. separate), but in the end, it tells you the best way to file is exactly how you told it you *thought* you should file, so what's the point of this survey? If this question is asked at all, a better place to put it is at the end when you've filled out all pertinent information, at which point, the software could tell you which option would save you the most. But then the programers would be required to create something more sophisticated than what is ultimately a highly specialized PDF generator. Will this save you some time? Probably. Is said time worth more than what you paid for the program? That's up to you to decide. However, I will say that if you have multiple tax filers in your household or plan to run multiple tax scenarios, then it's probably worth paying for the software--definitely easier than jumping through hoops with the online version, which doesn't allow you to downgrade versions if you decide to test one out, btw, and a bit faster than filling out multiple paper copies.
Date published: 2021-04-25
Rated 5 out of 5 by from AWESOME! Awesome tax experts! .They are willing to work with each client until the job is complete.
Date published: 2021-04-25
Rated 5 out of 5 by from never an issue Turbo Tax delivers on promises, easy step by step, line by line instructions.
Date published: 2021-04-25
Rated 5 out of 5 by from Excellent good experience and easy to complete the information
Date published: 2021-04-25
Rated 2 out of 5 by from Cost for filing state taxes misleading The software notes $20 cost for state filing. When I went to pay, the cost increased to $25.
Date published: 2021-04-25
Rated 4 out of 5 by from TURBOTAX PREMIER; GREAT PRODUCT; NOT A GREAT PRICE Being a long-time TurboTax user, TurboTax Premier continues to be a GREAT individual income tax preparation product, but the price, Federal & VA state returns, jumped up $30 from a year ago!!!??? This was in addition to the $15 discount for being a Fidelity customer! The cost is becoming a burden, in addition to the taxes owed!
Date published: 2021-04-25
Rated 4 out of 5 by from okay to use Turbo Tax some time there were some important topics should have a small side window to remain the users. Just like my situations, I have not received the second simulate check which is $600, I never know I have to almost finish all Fed return then I will be able to enter this info. if Turbo Tax could display those popular information at the time to start to file a return, that will be nice for the user who have those money issues questions. But overall, Turbo Tax is the best file tax return software in the market.
Date published: 2021-04-25
Rated 5 out of 5 by from Great Method Very simple with a few questions. Were answered with ease.
Date published: 2021-04-25
Rated 5 out of 5 by from love turbo tax the guy i talked to was awesome very helpfull. i will always use turbo tax!
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2612
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Trouble getting help on HSA Account Question Was not able to get an answer to a specific question. I have a HDHP and they provide funds to my HSA account. I could not figure out if I was able to claim this amount as a "contribution made on my behalf" and this seems like a pretty occurrence so it was hard to figure out why this was not covered in the "common tax questions" forums.
Date published: 2021-04-25
Rated 3 out of 5 by from Gets the Job Done Tax software is only marginally easier to use than its analog counter part. The upside is that it will tell you when something doesn't look right, however, it won't tell you how to fix said issue. It's also frustrating that, if you're married, it asks you questions on the front end regarding how best to file (joint vs. separate), but in the end, it tells you the best way to file is exactly how you told it you *thought* you should file, so what's the point of this survey? If this question is asked at all, a better place to put it is at the end when you've filled out all pertinent information, at which point, the software could tell you which option would save you the most. But then the programers would be required to create something more sophisticated than what is ultimately a highly specialized PDF generator. Will this save you some time? Probably. Is said time worth more than what you paid for the program? That's up to you to decide. However, I will say that if you have multiple tax filers in your household or plan to run multiple tax scenarios, then it's probably worth paying for the software--definitely easier than jumping through hoops with the online version, which doesn't allow you to downgrade versions if you decide to test one out, btw, and a bit faster than filling out multiple paper copies.
Date published: 2021-04-25
Rated 5 out of 5 by from AWESOME! Awesome tax experts! .They are willing to work with each client until the job is complete.
Date published: 2021-04-25
Rated 5 out of 5 by from never an issue Turbo Tax delivers on promises, easy step by step, line by line instructions.
Date published: 2021-04-25
Rated 5 out of 5 by from Excellent good experience and easy to complete the information
Date published: 2021-04-25
Rated 2 out of 5 by from Cost for filing state taxes misleading The software notes $20 cost for state filing. When I went to pay, the cost increased to $25.
Date published: 2021-04-25
Rated 4 out of 5 by from TURBOTAX PREMIER; GREAT PRODUCT; NOT A GREAT PRICE Being a long-time TurboTax user, TurboTax Premier continues to be a GREAT individual income tax preparation product, but the price, Federal & VA state returns, jumped up $30 from a year ago!!!??? This was in addition to the $15 discount for being a Fidelity customer! The cost is becoming a burden, in addition to the taxes owed!
Date published: 2021-04-25
Rated 4 out of 5 by from okay to use Turbo Tax some time there were some important topics should have a small side window to remain the users. Just like my situations, I have not received the second simulate check which is $600, I never know I have to almost finish all Fed return then I will be able to enter this info. if Turbo Tax could display those popular information at the time to start to file a return, that will be nice for the user who have those money issues questions. But overall, Turbo Tax is the best file tax return software in the market.
Date published: 2021-04-25
Rated 5 out of 5 by from Great Method Very simple with a few questions. Were answered with ease.
Date published: 2021-04-25
Rated 5 out of 5 by from love turbo tax the guy i talked to was awesome very helpfull. i will always use turbo tax!
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2612