TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Update every time I sign on...really? Why update every time I sign on to work or review? Even checking filed status on 4/28/22. What a waste of time.
Date published: 2022-04-28
Rated 5 out of 5 by from Jennifer Rocks! Jennifer was my preparer, she was timely and thorough in helping complete a very complex tax return. Plan to return next year.
Date published: 2022-04-28
Rated 5 out of 5 by from I love TurboTax 3rd yr filing with TurboTax, always a great job online and virtual
Date published: 2022-04-28
Rated 5 out of 5 by from great help from experts I had an issue filing due to state taxes and the expert helped out tremendously.
Date published: 2022-04-28
Rated 5 out of 5 by from What a relief! This was my first time using Turbo Tax and I was pretty intimidated by the whole tax filing process. I tried to do it on my own and I wasn't confident in my math or ability to follow the complex process of filing. Within minutes of creating an account, I was finally making progress. They made filing an extension fast and easy, and I was able to get a sizeable refund, instead of paying additional taxes like I thought.
Date published: 2022-04-28
Rated 3 out of 5 by from Getting harder to fill out State forms not available for filing until weeks after they were available. Very little explanation on pages as to how to proceed. Had to almost be a tax expert ourselves not using most expensive filing option.
Date published: 2022-04-28
Rated 5 out of 5 by from Turbo Tax is Great I did not talk speak to anyone but completing the forms was very easy.
Date published: 2022-04-28
Rated 5 out of 5 by from They truly are here for the people thank you This is my first time filing an I’m not good with this kinda stuff but you guy made it a lot less scarey
Date published: 2022-04-28
Rated 5 out of 5 by from Annette is Amazing Annette was of great help. Wildly knowledgeable and helpful throughout.
Date published: 2022-04-28
Rated 3 out of 5 by from Not Easy if you have to file in more than 1 state Paid for extra help, the First rep that called I spent almost an hour on the phone trying to explain to her that I needed help filing in 2 states. By the time she figured out how, we got part of the way through fixing it and got disconnected. I was furious. No call back, I called they said sorry no way to reconnect they’ll get me another rep. AFTER AN HOUR ON THE PHONE, RIDICULOUS. I scheduled another appt another day bc I was too frustrated to go through that again that day. The second rep was great. Very helpful, gasped the situation very easily and was done in 15 min.
Date published: 2022-04-28
All TurboTax® Offerings Reviews - Page 262
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Update every time I sign on...really? Why update every time I sign on to work or review? Even checking filed status on 4/28/22. What a waste of time.
Date published: 2022-04-28
Rated 5 out of 5 by from Jennifer Rocks! Jennifer was my preparer, she was timely and thorough in helping complete a very complex tax return. Plan to return next year.
Date published: 2022-04-28
Rated 5 out of 5 by from I love TurboTax 3rd yr filing with TurboTax, always a great job online and virtual
Date published: 2022-04-28
Rated 5 out of 5 by from great help from experts I had an issue filing due to state taxes and the expert helped out tremendously.
Date published: 2022-04-28
Rated 5 out of 5 by from What a relief! This was my first time using Turbo Tax and I was pretty intimidated by the whole tax filing process. I tried to do it on my own and I wasn't confident in my math or ability to follow the complex process of filing. Within minutes of creating an account, I was finally making progress. They made filing an extension fast and easy, and I was able to get a sizeable refund, instead of paying additional taxes like I thought.
Date published: 2022-04-28
Rated 3 out of 5 by from Getting harder to fill out State forms not available for filing until weeks after they were available. Very little explanation on pages as to how to proceed. Had to almost be a tax expert ourselves not using most expensive filing option.
Date published: 2022-04-28
Rated 5 out of 5 by from Turbo Tax is Great I did not talk speak to anyone but completing the forms was very easy.
Date published: 2022-04-28
Rated 5 out of 5 by from They truly are here for the people thank you This is my first time filing an I’m not good with this kinda stuff but you guy made it a lot less scarey
Date published: 2022-04-28
Rated 5 out of 5 by from Annette is Amazing Annette was of great help. Wildly knowledgeable and helpful throughout.
Date published: 2022-04-28
Rated 3 out of 5 by from Not Easy if you have to file in more than 1 state Paid for extra help, the First rep that called I spent almost an hour on the phone trying to explain to her that I needed help filing in 2 states. By the time she figured out how, we got part of the way through fixing it and got disconnected. I was furious. No call back, I called they said sorry no way to reconnect they’ll get me another rep. AFTER AN HOUR ON THE PHONE, RIDICULOUS. I scheduled another appt another day bc I was too frustrated to go through that again that day. The second rep was great. Very helpful, gasped the situation very easily and was done in 15 min.
Date published: 2022-04-28
All TurboTax® Offerings Reviews - Page 262