TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from TurboTax upgrade program doesn't work I tried to upgrade to Home and Business, and then I added a State, and also wanted to get Audit Defense, but the utility to purchase those items would not work to charge my credit card. It kept going back and forth without accomplishing anything. I tried two good credit cards and it never would take the fee. It's useless, so I worked with what I had already bought, filed the state return on paper, and did not use audit defense.
Date published: 2023-04-16
Rated 5 out of 5 by from Excellent Product I have used Turbo Tax for several years and they don't seem to stop short in amazing me. What a seamless and easy process! Mine are usually simple returns. Last year was a bit more complex, and again the process is seamless. Thank you Turbo Tax!
Date published: 2023-04-16
Rated 5 out of 5 by from SUPER EASY My estimated time to complete my taxes said 49 minutes and it took 47. The directions were VERY easy to follow and very helpful
Date published: 2023-04-16
Rated 5 out of 5 by from Real Help, Real Good Even though the steps are clearly delineated, I made a mistake…and it was huge. It seemed off, so I asked to speak to the live professional (included in the process, no extra charge). My helper, Vandetta, had 32 years experience and knew where the kind of error would originate and fixed it within a couple of minutes. It was a $3,500 difference in our favor. SOOOO very grateful.
Date published: 2023-04-16
Rated 2 out of 5 by from Liked it in the past This was a real headache this time. It kept fowling up and starting over. Wouldn't open properly each time I returned to it.
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax Helps You A Lot It was quite easy to fill out. Whenever something was to be filled out, the program helped me spot every possible deduction. This was how I was able to get the maximum buck out of the bang.
Date published: 2023-04-16
Rated 5 out of 5 by from Love TurboTax I use this every year and always feel guided through, even with the cheapest version. With the audit defense too, I have peace of mind.
Date published: 2023-04-16
Rated 5 out of 5 by from always use, easy quick, easy, plenty of info for most questions. best for basic filing.
Date published: 2023-04-16
Rated 3 out of 5 by from Product Works Well, Payment Does Not While I enjoy being able to do my taxes on my own, it is frustrating that different sites link to TurboTax with different filing charges. When I started this year, TurboTax Premier was $89, however, I was filing today and see websites stating TurboTax Premier is $74. Called customer service, and the lady could not fix it and was unable to even give me a service code to take off ANY fees. I have been using TurboTax for about 10 years, but I think next year I will switch due to this issue.
Date published: 2023-04-16
Rated 5 out of 5 by from 10+ years using TurboTax Knock on wood, but I have yet to be steered wrong by TurboTax. I started using it for the 2005 tax year, I think. My dad is a CPA and told me to use this software. If that doesn't tell you anything then, I don't know what will. I have yet to have any issues. I hope that continues. For 2020 and 2021 I filed very late and used a different site.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2609
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax upgrade program doesn't work I tried to upgrade to Home and Business, and then I added a State, and also wanted to get Audit Defense, but the utility to purchase those items would not work to charge my credit card. It kept going back and forth without accomplishing anything. I tried two good credit cards and it never would take the fee. It's useless, so I worked with what I had already bought, filed the state return on paper, and did not use audit defense.
Date published: 2023-04-16
Rated 5 out of 5 by from Excellent Product I have used Turbo Tax for several years and they don't seem to stop short in amazing me. What a seamless and easy process! Mine are usually simple returns. Last year was a bit more complex, and again the process is seamless. Thank you Turbo Tax!
Date published: 2023-04-16
Rated 5 out of 5 by from SUPER EASY My estimated time to complete my taxes said 49 minutes and it took 47. The directions were VERY easy to follow and very helpful
Date published: 2023-04-16
Rated 5 out of 5 by from Real Help, Real Good Even though the steps are clearly delineated, I made a mistake…and it was huge. It seemed off, so I asked to speak to the live professional (included in the process, no extra charge). My helper, Vandetta, had 32 years experience and knew where the kind of error would originate and fixed it within a couple of minutes. It was a $3,500 difference in our favor. SOOOO very grateful.
Date published: 2023-04-16
Rated 2 out of 5 by from Liked it in the past This was a real headache this time. It kept fowling up and starting over. Wouldn't open properly each time I returned to it.
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax Helps You A Lot It was quite easy to fill out. Whenever something was to be filled out, the program helped me spot every possible deduction. This was how I was able to get the maximum buck out of the bang.
Date published: 2023-04-16
Rated 5 out of 5 by from Love TurboTax I use this every year and always feel guided through, even with the cheapest version. With the audit defense too, I have peace of mind.
Date published: 2023-04-16
Rated 5 out of 5 by from always use, easy quick, easy, plenty of info for most questions. best for basic filing.
Date published: 2023-04-16
Rated 3 out of 5 by from Product Works Well, Payment Does Not While I enjoy being able to do my taxes on my own, it is frustrating that different sites link to TurboTax with different filing charges. When I started this year, TurboTax Premier was $89, however, I was filing today and see websites stating TurboTax Premier is $74. Called customer service, and the lady could not fix it and was unable to even give me a service code to take off ANY fees. I have been using TurboTax for about 10 years, but I think next year I will switch due to this issue.
Date published: 2023-04-16
Rated 5 out of 5 by from 10+ years using TurboTax Knock on wood, but I have yet to be steered wrong by TurboTax. I started using it for the 2005 tax year, I think. My dad is a CPA and told me to use this software. If that doesn't tell you anything then, I don't know what will. I have yet to have any issues. I hope that continues. For 2020 and 2021 I filed very late and used a different site.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2609