TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from TURBO TAX GLITCHES GLITCHS IN PROGRAM REVIEWED BY SUPPORT AGENTS; DOUBLED INCOME 1099-NEC AND 1099-MISC. ALSO TOTALLY DELETED DEDUCTIONS AND HAD TO DO OVER. SPENT OVER 5 HOURS REDOING AND SPEAKING TO SUPPORT. ONE TIME A CALLBACK WAS TO BE IN 15 MINUTES. AFETR 75 MINUTES, I CALLED BACK AND HELD ON FOR 20 MINUTES UNTIL AGENT ANSWERED. HAVE USED TURBOTAX FOR PAST 8 YEARS. THIS WAS THE 1ST TIME WITH MAJOR ISSUES.
Date published: 2023-04-15
Rated 2 out of 5 by from Too many steps to file and I don’t need the info You make us go through extra steps to file that do not matter. I do not need last years return or AGI to file anywhere else. Just let me file.
Date published: 2023-04-15
Rated 5 out of 5 by from The product CD is great! I have been using Turbo Tax Deluxe CD for many years, it is great tool to get my income tax done professionally.
Date published: 2023-04-15
Rated 5 out of 5 by from turbo tax is great Been using for the past twelve years and its awesom!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is fantastic! Turbo Tax is easy to use and has a lot of helpful information throughout every step of the process! Pretty darn dummy-proof! I feel very confident in my tax retun, and I love that extra help is always available if needed! Won't use any other software to file my taxes!
Date published: 2023-04-15
Rated 5 out of 5 by from Needed Help Everyone was very polite and professional. Tiny answered my questions quickly.
Date published: 2023-04-15
Rated 5 out of 5 by from Super Fast and Easy My tax return is pretty simple. With Turbo Tax I can file quickly and easily and feel confident that my return is accurate and I have received all deductions I qualify for.
Date published: 2023-04-15
Rated 3 out of 5 by from Better than others It would be nice to be able to pay state taxes with my federal refund. I don't see the deluxe product worth the price, especially since you have to pay it twice for federal and state. An explanation of why a refund starts at a high amount and then drops would be nice. Being able to understand why my refund starts high and then dramatically drops once I start entering information would make me more likely to recommend TurboTax to friends and family. People who use TurboTax consistently should get a code to have either their federal or state processed for free. I'd be happy with that offer as I switched to TurboTax to save money and it almost isn't worth it anymore.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax Live assistance agents are Awesome! I needed help with my return big time! The agent was very patient with me and walked me back through my return to help me figure out what was wrong.
Date published: 2023-04-15
Rated 4 out of 5 by from It works pretty well. A few things could use a little clarification but over all it went smoothly. This was my 3rd year using them.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2608
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TURBO TAX GLITCHES GLITCHS IN PROGRAM REVIEWED BY SUPPORT AGENTS; DOUBLED INCOME 1099-NEC AND 1099-MISC. ALSO TOTALLY DELETED DEDUCTIONS AND HAD TO DO OVER. SPENT OVER 5 HOURS REDOING AND SPEAKING TO SUPPORT. ONE TIME A CALLBACK WAS TO BE IN 15 MINUTES. AFETR 75 MINUTES, I CALLED BACK AND HELD ON FOR 20 MINUTES UNTIL AGENT ANSWERED. HAVE USED TURBOTAX FOR PAST 8 YEARS. THIS WAS THE 1ST TIME WITH MAJOR ISSUES.
Date published: 2023-04-15
Rated 2 out of 5 by from Too many steps to file and I don’t need the info You make us go through extra steps to file that do not matter. I do not need last years return or AGI to file anywhere else. Just let me file.
Date published: 2023-04-15
Rated 5 out of 5 by from The product CD is great! I have been using Turbo Tax Deluxe CD for many years, it is great tool to get my income tax done professionally.
Date published: 2023-04-15
Rated 5 out of 5 by from turbo tax is great Been using for the past twelve years and its awesom!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is fantastic! Turbo Tax is easy to use and has a lot of helpful information throughout every step of the process! Pretty darn dummy-proof! I feel very confident in my tax retun, and I love that extra help is always available if needed! Won't use any other software to file my taxes!
Date published: 2023-04-15
Rated 5 out of 5 by from Needed Help Everyone was very polite and professional. Tiny answered my questions quickly.
Date published: 2023-04-15
Rated 5 out of 5 by from Super Fast and Easy My tax return is pretty simple. With Turbo Tax I can file quickly and easily and feel confident that my return is accurate and I have received all deductions I qualify for.
Date published: 2023-04-15
Rated 3 out of 5 by from Better than others It would be nice to be able to pay state taxes with my federal refund. I don't see the deluxe product worth the price, especially since you have to pay it twice for federal and state. An explanation of why a refund starts at a high amount and then drops would be nice. Being able to understand why my refund starts high and then dramatically drops once I start entering information would make me more likely to recommend TurboTax to friends and family. People who use TurboTax consistently should get a code to have either their federal or state processed for free. I'd be happy with that offer as I switched to TurboTax to save money and it almost isn't worth it anymore.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax Live assistance agents are Awesome! I needed help with my return big time! The agent was very patient with me and walked me back through my return to help me figure out what was wrong.
Date published: 2023-04-15
Rated 4 out of 5 by from It works pretty well. A few things could use a little clarification but over all it went smoothly. This was my 3rd year using them.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2608