TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Online product doesn't calculate CA Excess SDI I had two employers in 2021 and my combined California SDI withheld was above the individual limit. I used the live support feature and after about an hour of the expert and me trying together to figure out how to get the excess amount to reflect in my CA Form 540 Line 74, I asked if he could just figure it out and follow up with me over email. The guidance I received the next day was that my income wasn't actually over the limit to claim excess SDI (wrong). I had a different TT expert call me a couple days later and we spent 45 minutes troubleshooting once again, and he affirmed I was correct but that the Online TT product wasn't able to account for the excess SDI, and I would need the Desktop product to accomplish this instead. I had already paid for the Federal and Tax returns expecting to be able to make the update and get an extra $111 back from State (CA), but since the Online product couldn't accommodate the excess SDI situation I requested a refund in order to apply the amount I paid toward purchasing the Desktop product instead...and my refund request was denied! Apparently the "Satisfaction Guarantee" only applies to the Desktop product and not to the Online product. This is a 2-star review because there were 3 big strikes: online product unable to account for a simple situation where excess SDI was withheld in California, initial tax expert incorrectly advising me that I wasn't eligible to claim the excess amount, and inability to collect refund from TT to apply purchase amount toward the Desktop product instead.
Date published: 2022-04-04
Rated 5 out of 5 by from Working with Turbo Tax is Great! I am confident that my Turbo Tax agent, Nancy, and the team got me the best results I could have hoped for. Nancy went above and beyond in all areas. Her service was professional and expert, and I was surprised how large of a deduction she calculated. It kept me in a good tax bracket rather than pushing me into the bottom of a higher one.
Date published: 2022-04-04
Rated 3 out of 5 by from TT is less awesome than in past years After 20 yrs of using TT, it seems TT tries to get more "clever" but the reality for me it is more confusing. As a former IT prof who worked for the state income tax dept 36 yrs I know how difficult it is to keep up with legisl chgs. so there's that. what I don't understand is why you make things that could be easy so difficult. this year we needed to file as qualified joint PS for spouses. 2 ck boxes upfront could have eliminated a ton of confusion. 1) filing as Qual PS for spouses 2) Full year residency in a community property state. With that established we could enter 100% of income, deductions and home use and TT could have done the math and generated 2 sched C's with 50% reflected on both. The other thing that kept tripping me were the "worksheets". I kept running into fields I couldn't change but there wasn't a link to jump to the source field. This happened on the QBI worksheets, and wherever personal info was entered. Lastly, when I don't know what info goes into a certain field, there is next to no help available unless I want to scroll thru user forum. I expect to click a field or section and have the nuts & bolts of what is being asked. Instead I spent energy looking for IRS & State form instructions. I glad it is finished. I am exhausted.
Date published: 2022-04-04
Rated 5 out of 5 by from Love Turbotax I like that it is a quick and easy service. And makes filing taxes great!
Date published: 2022-04-04
Rated 4 out of 5 by from TURBO TAX IS GREAT! Been using turbo tax for 4 years, no regrets. Would recommend to everyone. Thanks Turbo Tax.
Date published: 2022-04-04
Rated 5 out of 5 by from Love it! People are very professional, I worked with James! She did amazing!
Date published: 2022-04-04
Rated 3 out of 5 by from TurboTax 123 It’s was ok let’s see if it goes thru this time. Hoping no more issues
Date published: 2022-04-04
Rated 5 out of 5 by from Excellent picture and color Good expericendce. Easy and fast to use and file. I would recomend this product to others.
Date published: 2022-04-04
Rated 4 out of 5 by from TurboTax is worth the cost Prompts are very helpful in completing forms, and I was able to get chat help whenever I needed without additional payment.
Date published: 2022-04-04
Rated 4 out of 5 by from AMAZING AWESOME EASY Easy preparation. Walked me through everything....
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2608
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Online product doesn't calculate CA Excess SDI I had two employers in 2021 and my combined California SDI withheld was above the individual limit. I used the live support feature and after about an hour of the expert and me trying together to figure out how to get the excess amount to reflect in my CA Form 540 Line 74, I asked if he could just figure it out and follow up with me over email. The guidance I received the next day was that my income wasn't actually over the limit to claim excess SDI (wrong). I had a different TT expert call me a couple days later and we spent 45 minutes troubleshooting once again, and he affirmed I was correct but that the Online TT product wasn't able to account for the excess SDI, and I would need the Desktop product to accomplish this instead. I had already paid for the Federal and Tax returns expecting to be able to make the update and get an extra $111 back from State (CA), but since the Online product couldn't accommodate the excess SDI situation I requested a refund in order to apply the amount I paid toward purchasing the Desktop product instead...and my refund request was denied! Apparently the "Satisfaction Guarantee" only applies to the Desktop product and not to the Online product. This is a 2-star review because there were 3 big strikes: online product unable to account for a simple situation where excess SDI was withheld in California, initial tax expert incorrectly advising me that I wasn't eligible to claim the excess amount, and inability to collect refund from TT to apply purchase amount toward the Desktop product instead.
Date published: 2022-04-04
Rated 5 out of 5 by from Working with Turbo Tax is Great! I am confident that my Turbo Tax agent, Nancy, and the team got me the best results I could have hoped for. Nancy went above and beyond in all areas. Her service was professional and expert, and I was surprised how large of a deduction she calculated. It kept me in a good tax bracket rather than pushing me into the bottom of a higher one.
Date published: 2022-04-04
Rated 3 out of 5 by from TT is less awesome than in past years After 20 yrs of using TT, it seems TT tries to get more "clever" but the reality for me it is more confusing. As a former IT prof who worked for the state income tax dept 36 yrs I know how difficult it is to keep up with legisl chgs. so there's that. what I don't understand is why you make things that could be easy so difficult. this year we needed to file as qualified joint PS for spouses. 2 ck boxes upfront could have eliminated a ton of confusion. 1) filing as Qual PS for spouses 2) Full year residency in a community property state. With that established we could enter 100% of income, deductions and home use and TT could have done the math and generated 2 sched C's with 50% reflected on both. The other thing that kept tripping me were the "worksheets". I kept running into fields I couldn't change but there wasn't a link to jump to the source field. This happened on the QBI worksheets, and wherever personal info was entered. Lastly, when I don't know what info goes into a certain field, there is next to no help available unless I want to scroll thru user forum. I expect to click a field or section and have the nuts & bolts of what is being asked. Instead I spent energy looking for IRS & State form instructions. I glad it is finished. I am exhausted.
Date published: 2022-04-04
Rated 5 out of 5 by from Love Turbotax I like that it is a quick and easy service. And makes filing taxes great!
Date published: 2022-04-04
Rated 4 out of 5 by from TURBO TAX IS GREAT! Been using turbo tax for 4 years, no regrets. Would recommend to everyone. Thanks Turbo Tax.
Date published: 2022-04-04
Rated 5 out of 5 by from Love it! People are very professional, I worked with James! She did amazing!
Date published: 2022-04-04
Rated 3 out of 5 by from TurboTax 123 It’s was ok let’s see if it goes thru this time. Hoping no more issues
Date published: 2022-04-04
Rated 5 out of 5 by from Excellent picture and color Good expericendce. Easy and fast to use and file. I would recomend this product to others.
Date published: 2022-04-04
Rated 4 out of 5 by from TurboTax is worth the cost Prompts are very helpful in completing forms, and I was able to get chat help whenever I needed without additional payment.
Date published: 2022-04-04
Rated 4 out of 5 by from AMAZING AWESOME EASY Easy preparation. Walked me through everything....
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2608