TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from very easy experience A very easy experience, anyone can do it, just follow the instructions, i recommend it to any one.
Date published: 2021-04-25
Rated 4 out of 5 by from TT Review Easy to use "Easy Step" Liked E-file $ thru T. Rowe Price was great
Date published: 2021-04-25
Rated 5 out of 5 by from The absolute best! Makes it easy and expedient. I have been a loyal user for over 10 years, never a problem
Date published: 2021-04-25
Rated 4 out of 5 by from Good Product for Price Except for the constant attempts to upsell, this is a relatively easy to use product that works better than the IRS Free Forms File.
Date published: 2021-04-25
Rated 5 out of 5 by from Fantastic Very easy to file my taxes especially since I had no prior knowledge.
Date published: 2021-04-25
Rated 4 out of 5 by from Generally well done. Some problems Data import and posting to appropriate forms seems to work well. First problem is that the import worksheet do not show a date from the data when it was prepared. Needed if an institution sends a corrected report/data sheets. Do not have box 13 on the 1099-R TT form. Our return was rejected three or four times because TT thought there were duplicate 1099s. We had two identical 1009s from an institution except for an account number in Box 13. Shows on the imported form but has no place on the TT form. Finally had to mail the return. This leads to the next problem which is a lack of human help for the duplicate 1099 problem. All I could find was a promotion to buy their "Expert" services. No email, no chat, no phone number. NOTHING!! First time in many years of using TT that I needed some help and it sure seems like my problem was caused by TT which it turns out doen't communicate with customers. Oh well, one more year to deal with TT.
Date published: 2021-04-25
Rated 4 out of 5 by from Good Job A couple of hiccups. But on balance, easy to work with.
Date published: 2021-04-25
Rated 4 out of 5 by from STILL Easy to file Easy to use this product as usual. have been using for over 20 years
Date published: 2021-04-25
Rated 4 out of 5 by from First time user all questions were easy to answer and I liked being able to use the live chat when I had a question.
Date published: 2021-04-25
Rated 2 out of 5 by from Turbo Tax lost a lot of useful steps 1. Estimated tax section in no longer easily accessible. It is an necessary step for tax preparation and should be in the step by step interview. 2. 1099-Misc form force people to the schedule C even though it is not business related. For example, it is income from Structured Notes Interest, but TurboTax forces me to generate Schedule C. In step by step interview, not allow me to enter Other income section.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2601
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from very easy experience A very easy experience, anyone can do it, just follow the instructions, i recommend it to any one.
Date published: 2021-04-25
Rated 4 out of 5 by from TT Review Easy to use "Easy Step" Liked E-file $ thru T. Rowe Price was great
Date published: 2021-04-25
Rated 5 out of 5 by from The absolute best! Makes it easy and expedient. I have been a loyal user for over 10 years, never a problem
Date published: 2021-04-25
Rated 4 out of 5 by from Good Product for Price Except for the constant attempts to upsell, this is a relatively easy to use product that works better than the IRS Free Forms File.
Date published: 2021-04-25
Rated 5 out of 5 by from Fantastic Very easy to file my taxes especially since I had no prior knowledge.
Date published: 2021-04-25
Rated 4 out of 5 by from Generally well done. Some problems Data import and posting to appropriate forms seems to work well. First problem is that the import worksheet do not show a date from the data when it was prepared. Needed if an institution sends a corrected report/data sheets. Do not have box 13 on the 1099-R TT form. Our return was rejected three or four times because TT thought there were duplicate 1099s. We had two identical 1009s from an institution except for an account number in Box 13. Shows on the imported form but has no place on the TT form. Finally had to mail the return. This leads to the next problem which is a lack of human help for the duplicate 1099 problem. All I could find was a promotion to buy their "Expert" services. No email, no chat, no phone number. NOTHING!! First time in many years of using TT that I needed some help and it sure seems like my problem was caused by TT which it turns out doen't communicate with customers. Oh well, one more year to deal with TT.
Date published: 2021-04-25
Rated 4 out of 5 by from Good Job A couple of hiccups. But on balance, easy to work with.
Date published: 2021-04-25
Rated 4 out of 5 by from STILL Easy to file Easy to use this product as usual. have been using for over 20 years
Date published: 2021-04-25
Rated 4 out of 5 by from First time user all questions were easy to answer and I liked being able to use the live chat when I had a question.
Date published: 2021-04-25
Rated 2 out of 5 by from Turbo Tax lost a lot of useful steps 1. Estimated tax section in no longer easily accessible. It is an necessary step for tax preparation and should be in the step by step interview. 2. 1099-Misc form force people to the schedule C even though it is not business related. For example, it is income from Structured Notes Interest, but TurboTax forces me to generate Schedule C. In step by step interview, not allow me to enter Other income section.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2601