TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Disappointed with Turbo Tax 2021 e-file Have been using TurboTax since 2018 with no problems. 2021 was different. The program ran perfectly. The problem was with e-filing. No matter what I tried, EVERY TIME I received an error message with instructions to download an available update. When doing so, it would tell me my software was up-to-date. I followed the online transmission error instructions but still had no success. After numerous attempts to transmit, I finally gave up and I'm mailing my returns. I already paid the $25 to e-file my state tax and am not sure how to get a refund. Not happy with the 2021 online service.
Date published: 2022-10-05
Rated 2 out of 5 by from I consistently use TurboTax This is a helpful tool. I have and continue to use it annually!
Date published: 2022-10-05
Rated 5 out of 5 by from Thank you Donna Donna was very kind and patient in helping me understand and resolve a tax issue I was having
Date published: 2022-10-05
Rated 5 out of 5 by from Is Awesome Great and very helpful very fast and there are agents available if you need help
Date published: 2022-10-05
Rated 5 out of 5 by from GREAT PROGRAM COMPUTER GOT VIRUS INFECTED, SENT TO ONLINE, COULD NOT FILE WITHOUT REPAYING, FOUND MY ADVANTAGE HOME BIZ DISC AND RELOADED AND FILED. EXTRA HASSEL, THANKFULLY A GREAT AND EFFECTIVE PROGRAM, I AM REORDING FOR NEXT YEAR.
Date published: 2022-10-05
Rated 5 out of 5 by from Very Helpful! My live expert was so helpful, responsive, and experienced, I am extremely grateful to have had her.
Date published: 2022-10-05
Rated 1 out of 5 by from Turbotax Stinks Turbotax's software created an incorrect refund amount for 2020, which had to be corrected. As a result, the numbers needed to file this year in their system do not match my transcript. Everything is screwed up, and in order to print this year's info to mail it off since I am unale to file electronically, I have to pay $200 even though TT has done zero for me
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax Easy and painless way to submit taxes. I have my son using it as well
Date published: 2022-10-05
Rated 1 out of 5 by from TurboTax is not awesome but a big failure This is the last year I'm using TurboTax. It's over priced and they don't work with you at all.
Date published: 2022-10-05
Rated 4 out of 5 by from got it had alot of problems trying to input wages under IRS notice 2014-7. I was finally able to reach turbotax service and did get an email explanation. I also checked the IRS web site to determine the entry lines on the 1040 form. I entered amounts not quite in the right form lines. I finally got it right.
Date published: 2022-10-05
All TurboTax® Offerings Reviews - Page 261
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Disappointed with Turbo Tax 2021 e-file Have been using TurboTax since 2018 with no problems. 2021 was different. The program ran perfectly. The problem was with e-filing. No matter what I tried, EVERY TIME I received an error message with instructions to download an available update. When doing so, it would tell me my software was up-to-date. I followed the online transmission error instructions but still had no success. After numerous attempts to transmit, I finally gave up and I'm mailing my returns. I already paid the $25 to e-file my state tax and am not sure how to get a refund. Not happy with the 2021 online service.
Date published: 2022-10-05
Rated 2 out of 5 by from I consistently use TurboTax This is a helpful tool. I have and continue to use it annually!
Date published: 2022-10-05
Rated 5 out of 5 by from Thank you Donna Donna was very kind and patient in helping me understand and resolve a tax issue I was having
Date published: 2022-10-05
Rated 5 out of 5 by from Is Awesome Great and very helpful very fast and there are agents available if you need help
Date published: 2022-10-05
Rated 5 out of 5 by from GREAT PROGRAM COMPUTER GOT VIRUS INFECTED, SENT TO ONLINE, COULD NOT FILE WITHOUT REPAYING, FOUND MY ADVANTAGE HOME BIZ DISC AND RELOADED AND FILED. EXTRA HASSEL, THANKFULLY A GREAT AND EFFECTIVE PROGRAM, I AM REORDING FOR NEXT YEAR.
Date published: 2022-10-05
Rated 5 out of 5 by from Very Helpful! My live expert was so helpful, responsive, and experienced, I am extremely grateful to have had her.
Date published: 2022-10-05
Rated 1 out of 5 by from Turbotax Stinks Turbotax's software created an incorrect refund amount for 2020, which had to be corrected. As a result, the numbers needed to file this year in their system do not match my transcript. Everything is screwed up, and in order to print this year's info to mail it off since I am unale to file electronically, I have to pay $200 even though TT has done zero for me
Date published: 2022-10-05
Rated 5 out of 5 by from Turbo Tax Easy and painless way to submit taxes. I have my son using it as well
Date published: 2022-10-05
Rated 1 out of 5 by from TurboTax is not awesome but a big failure This is the last year I'm using TurboTax. It's over priced and they don't work with you at all.
Date published: 2022-10-05
Rated 4 out of 5 by from got it had alot of problems trying to input wages under IRS notice 2014-7. I was finally able to reach turbotax service and did get an email explanation. I also checked the IRS web site to determine the entry lines on the 1040 form. I entered amounts not quite in the right form lines. I finally got it right.
Date published: 2022-10-05
All TurboTax® Offerings Reviews - Page 261