TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from TurboTax is awesum! Sonja was patient. Was difficult for her not only was I confused I have a speech impediment.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy to use We used the disc/download. It was simple and the instructions were easy to follow.
Date published: 2022-04-08
Rated 1 out of 5 by from Several problems this year. Poor support. There is a critical software bug in the IRA worksheet. I entered my IRA data and instead of getting a deduction the program calculated that I had to pay a penalty. I went to forms view and found the IRA worksheet was just wrong. It was not picking up my W2 income and several other line items weren't coded correctly. I figured out how to override the entries and correct the worksheet but if I hadn't caught the mistake I would have paid $5K too much in taxes. So then I didn't trust Turbotax anymore so I had to spend a lot of time double checking all the math. Also, for the first year ever Turbotax cannot download mutual fund data from TRowe Price. It took me a long time to hand-enter all the data. Finally, there were several times the program just shut down and then I received a message that I had to open up a backup copy of the return. I've used Turbotax for many years and this is the first year I've had these problems.
Date published: 2022-04-08
Rated 1 out of 5 by from Disappointed Highly difficult to e-file federal and mail state.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is simple enough to use like the review for errors and helped me correct them
Date published: 2022-04-08
Rated 5 out of 5 by from turbo tax is off the hook it was easy to step by step trainingthey help me figure it out
Date published: 2022-04-08
Rated 5 out of 5 by from Easy peesy This was the easiest tax return I have ever done on my own
Date published: 2022-04-08
Rated 5 out of 5 by from Excellent product and support. Always simple and ready with the answers as the questions arise.
Date published: 2022-04-08
Rated 5 out of 5 by from Very easy to work with great service. Very easy to work with. Tax preparer answered all my questions.
Date published: 2022-04-08
Rated 4 out of 5 by from TurboTax is convenient, 90% user friendly 95% of my return was complete and Trish, CPA was extremely helpful in working through the error messages that occurred on state and federal filings
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2595
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesum! Sonja was patient. Was difficult for her not only was I confused I have a speech impediment.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy to use We used the disc/download. It was simple and the instructions were easy to follow.
Date published: 2022-04-08
Rated 1 out of 5 by from Several problems this year. Poor support. There is a critical software bug in the IRA worksheet. I entered my IRA data and instead of getting a deduction the program calculated that I had to pay a penalty. I went to forms view and found the IRA worksheet was just wrong. It was not picking up my W2 income and several other line items weren't coded correctly. I figured out how to override the entries and correct the worksheet but if I hadn't caught the mistake I would have paid $5K too much in taxes. So then I didn't trust Turbotax anymore so I had to spend a lot of time double checking all the math. Also, for the first year ever Turbotax cannot download mutual fund data from TRowe Price. It took me a long time to hand-enter all the data. Finally, there were several times the program just shut down and then I received a message that I had to open up a backup copy of the return. I've used Turbotax for many years and this is the first year I've had these problems.
Date published: 2022-04-08
Rated 1 out of 5 by from Disappointed Highly difficult to e-file federal and mail state.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is simple enough to use like the review for errors and helped me correct them
Date published: 2022-04-08
Rated 5 out of 5 by from turbo tax is off the hook it was easy to step by step trainingthey help me figure it out
Date published: 2022-04-08
Rated 5 out of 5 by from Easy peesy This was the easiest tax return I have ever done on my own
Date published: 2022-04-08
Rated 5 out of 5 by from Excellent product and support. Always simple and ready with the answers as the questions arise.
Date published: 2022-04-08
Rated 5 out of 5 by from Very easy to work with great service. Very easy to work with. Tax preparer answered all my questions.
Date published: 2022-04-08
Rated 4 out of 5 by from TurboTax is convenient, 90% user friendly 95% of my return was complete and Trish, CPA was extremely helpful in working through the error messages that occurred on state and federal filings
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2595