TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from Several problems this year. Poor support. There is a critical software bug in the IRA worksheet. I entered my IRA data and instead of getting a deduction the program calculated that I had to pay a penalty. I went to forms view and found the IRA worksheet was just wrong. It was not picking up my W2 income and several other line items weren't coded correctly. I figured out how to override the entries and correct the worksheet but if I hadn't caught the mistake I would have paid $5K too much in taxes. So then I didn't trust Turbotax anymore so I had to spend a lot of time double checking all the math. Also, for the first year ever Turbotax cannot download mutual fund data from TRowe Price. It took me a long time to hand-enter all the data. Finally, there were several times the program just shut down and then I received a message that I had to open up a backup copy of the return. I've used Turbotax for many years and this is the first year I've had these problems.
Date published: 2022-04-08
Rated 1 out of 5 by from Disappointed Highly difficult to e-file federal and mail state.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is simple enough to use like the review for errors and helped me correct them
Date published: 2022-04-08
Rated 5 out of 5 by from turbo tax is off the hook it was easy to step by step trainingthey help me figure it out
Date published: 2022-04-08
Rated 5 out of 5 by from Easy peesy This was the easiest tax return I have ever done on my own
Date published: 2022-04-08
Rated 5 out of 5 by from Excellent product and support. Always simple and ready with the answers as the questions arise.
Date published: 2022-04-08
Rated 5 out of 5 by from Very easy to work with great service. Very easy to work with. Tax preparer answered all my questions.
Date published: 2022-04-08
Rated 4 out of 5 by from TurboTax is convenient, 90% user friendly 95% of my return was complete and Trish, CPA was extremely helpful in working through the error messages that occurred on state and federal filings
Date published: 2022-04-08
Rated 3 out of 5 by from Almost perfect, but not quite The federal software is very, very straightforward, but the state interface leaves something to be desired. But a broader nit is that all entries that should have a magnifying glass available to trace them back to their origin is not always present, which can lead to massive frustration. The foregoing is particularly apt when forms change from year to year. Finally, treatment of QCD's paid from RMD's, especially if the former exceeds the latter, is awkward at best. And truly finally, the entries downloaded from, say, brokers, are only as accurate as broker's own entries. Look them over carefully!
Date published: 2022-04-08
Rated 5 out of 5 by from ITS VERY EASY AND PRICE ARE ALSO REASONABLE IT'S VERY EASY AND THE PRICES ARE ALSO REASONABLE. EVERYBODY CAN ALSO FILE AND LEARN.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2594
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Several problems this year. Poor support. There is a critical software bug in the IRA worksheet. I entered my IRA data and instead of getting a deduction the program calculated that I had to pay a penalty. I went to forms view and found the IRA worksheet was just wrong. It was not picking up my W2 income and several other line items weren't coded correctly. I figured out how to override the entries and correct the worksheet but if I hadn't caught the mistake I would have paid $5K too much in taxes. So then I didn't trust Turbotax anymore so I had to spend a lot of time double checking all the math. Also, for the first year ever Turbotax cannot download mutual fund data from TRowe Price. It took me a long time to hand-enter all the data. Finally, there were several times the program just shut down and then I received a message that I had to open up a backup copy of the return. I've used Turbotax for many years and this is the first year I've had these problems.
Date published: 2022-04-08
Rated 1 out of 5 by from Disappointed Highly difficult to e-file federal and mail state.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is simple enough to use like the review for errors and helped me correct them
Date published: 2022-04-08
Rated 5 out of 5 by from turbo tax is off the hook it was easy to step by step trainingthey help me figure it out
Date published: 2022-04-08
Rated 5 out of 5 by from Easy peesy This was the easiest tax return I have ever done on my own
Date published: 2022-04-08
Rated 5 out of 5 by from Excellent product and support. Always simple and ready with the answers as the questions arise.
Date published: 2022-04-08
Rated 5 out of 5 by from Very easy to work with great service. Very easy to work with. Tax preparer answered all my questions.
Date published: 2022-04-08
Rated 4 out of 5 by from TurboTax is convenient, 90% user friendly 95% of my return was complete and Trish, CPA was extremely helpful in working through the error messages that occurred on state and federal filings
Date published: 2022-04-08
Rated 3 out of 5 by from Almost perfect, but not quite The federal software is very, very straightforward, but the state interface leaves something to be desired. But a broader nit is that all entries that should have a magnifying glass available to trace them back to their origin is not always present, which can lead to massive frustration. The foregoing is particularly apt when forms change from year to year. Finally, treatment of QCD's paid from RMD's, especially if the former exceeds the latter, is awkward at best. And truly finally, the entries downloaded from, say, brokers, are only as accurate as broker's own entries. Look them over carefully!
Date published: 2022-04-08
Rated 5 out of 5 by from ITS VERY EASY AND PRICE ARE ALSO REASONABLE IT'S VERY EASY AND THE PRICES ARE ALSO REASONABLE. EVERYBODY CAN ALSO FILE AND LEARN.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2594