TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Turbo is great! Experience is always great!! I have been using turbo tax for years now
Date published: 2022-04-19
Rated 4 out of 5 by from turbo tax glad i am able to do my taxes myself this way and that it doesn't cost anything and if it happens to cost it is a reasonable price.
Date published: 2022-04-19
Rated 5 out of 5 by from easy easy easy easy access easy access easy access easy access easy access
Date published: 2022-04-19
Rated 5 out of 5 by from I use Turbo Tax every year! A BIG THANK YOU to John Who helped me compete my forms to be able to e-file!
Date published: 2022-04-19
Rated 5 out of 5 by from Very AWESOME!! I did engage with a live expert and she directed me with ease where I had a misunderstanding.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is user friendly. I'm very happy with the format. It was easy to use.
Date published: 2022-04-19
Rated 3 out of 5 by from Every thing Went Well Except Surprise On Cost Turbo Tax Was Very Helpful In Completing My 2020 Taxes.
Date published: 2022-04-19
Rated 3 out of 5 by from Broken IN e-file silently prevented other e-files I've used TurboTax for years, but will look around next year. I file Federal and two states. This year (2021) I tried to e-file the 3 returns and it would say "Transmitting return" for a few seconds and then nothing more would happen. No indication of failure except that it didn't go to the next step. No indication of what caused the failure. I kept trying, continuing into the off-hours. Eventually I tried e-filing one return at a time, which worked except for Indiana. Some online searching revealed that Indiana e-file had been broken for a month or more. Why couldn't TurboTax have temporarily removed Indiana e-file or said something helpful? This was a good example of TurboTax's unfriendliness towards the user. The little quirks and annoyances that remain through the years makes me feel that TurboTax only does what it has to. However, a positive thing is that I haven't had problems with the returns that TurboTax has prepared.
Date published: 2022-04-19
Rated 4 out of 5 by from Not to Bad ... Easier than HR Block The directions were easy to follow. A little confusing for the first time retired person though. I got charged twice for the Federal and State online program to process my e-filing.
Date published: 2022-04-19
Rated 4 out of 5 by from love turbo tax I have used for years either I am getting smarter or it is getting better, only wish on the review when there is an error to fix it would take you to the page, ALTHOUGH , I just learned this year you can see all the forms and do it that way.... and that is next once you go to the actual documents, no way back but to close... but I will probably learn that issue next year!
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 260
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo is great! Experience is always great!! I have been using turbo tax for years now
Date published: 2022-04-19
Rated 4 out of 5 by from turbo tax glad i am able to do my taxes myself this way and that it doesn't cost anything and if it happens to cost it is a reasonable price.
Date published: 2022-04-19
Rated 5 out of 5 by from easy easy easy easy access easy access easy access easy access easy access
Date published: 2022-04-19
Rated 5 out of 5 by from I use Turbo Tax every year! A BIG THANK YOU to John Who helped me compete my forms to be able to e-file!
Date published: 2022-04-19
Rated 5 out of 5 by from Very AWESOME!! I did engage with a live expert and she directed me with ease where I had a misunderstanding.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is user friendly. I'm very happy with the format. It was easy to use.
Date published: 2022-04-19
Rated 3 out of 5 by from Every thing Went Well Except Surprise On Cost Turbo Tax Was Very Helpful In Completing My 2020 Taxes.
Date published: 2022-04-19
Rated 3 out of 5 by from Broken IN e-file silently prevented other e-files I've used TurboTax for years, but will look around next year. I file Federal and two states. This year (2021) I tried to e-file the 3 returns and it would say "Transmitting return" for a few seconds and then nothing more would happen. No indication of failure except that it didn't go to the next step. No indication of what caused the failure. I kept trying, continuing into the off-hours. Eventually I tried e-filing one return at a time, which worked except for Indiana. Some online searching revealed that Indiana e-file had been broken for a month or more. Why couldn't TurboTax have temporarily removed Indiana e-file or said something helpful? This was a good example of TurboTax's unfriendliness towards the user. The little quirks and annoyances that remain through the years makes me feel that TurboTax only does what it has to. However, a positive thing is that I haven't had problems with the returns that TurboTax has prepared.
Date published: 2022-04-19
Rated 4 out of 5 by from Not to Bad ... Easier than HR Block The directions were easy to follow. A little confusing for the first time retired person though. I got charged twice for the Federal and State online program to process my e-filing.
Date published: 2022-04-19
Rated 4 out of 5 by from love turbo tax I have used for years either I am getting smarter or it is getting better, only wish on the review when there is an error to fix it would take you to the page, ALTHOUGH , I just learned this year you can see all the forms and do it that way.... and that is next once you go to the actual documents, no way back but to close... but I will probably learn that issue next year!
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 260