TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax has been very easy to use. love it it I have used it for many years. Love it ......................................................................................................................
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo tax is simple to use i've been using Turbo Tax for the last years, no error reported, very simple to use
Date published: 2023-04-15
Rated 1 out of 5 by from Not just bad, actively bad It feels like it's actively designed to make things harder, every few forms it will re-ask for upsells. trying to update a form from a specific bank from previous years either requires logging in through this or will remove all useful information so you have to retype information it knew in the previous page. if there's a form thats on a previous year thats no longer relevant it will promt you to fix it, but has no option to remove it. going through it's workflow loops you back to the start, no combination of buttons breaks out of this loop, so you either need to fill in all 0s or tell it you don't want to review anything. some fees from financial institutions are 0, this is apparently not acceptable, and at every step it will re-prompt you. notifications that I wasn't finished filing came up while I was actively putting in information for tax payment. Also according to their own forums the only way to no get premium is to prepay. There is no option to not upgrade. Many pages loop or seemingly break so often information needs to be put in twice, my cynical side thinks this might be intentional as one of the last pages prompts for consent to file for you, then without changing any significant portion of the pages, and identical input dials prompts for you to share your data. Also many pages have forced waits while text slowly fades in seemingly just to frustrate users. I will go out of my way to avoid ever using this product or any offering from intuit again.
Date published: 2023-04-15
Rated 5 out of 5 by from Thank You I have been used Turbo Tax for years and you make it very easy to understand.
Date published: 2023-04-15
Rated 5 out of 5 by from very easy very costly very costly very costly very costly very costly
Date published: 2023-04-15
Rated 3 out of 5 by from too many ads and inconsistant data Although there is a 100% meal deduction for this year when it is utilized it triggers an audit warning. This should have been updated for the 2021/22 exception.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is the Best Product I've used. Thank You I have only had the best experience with Turbo Tax. This product is awesome and easy to use.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is awesome After having had unsatisfactory experience with two different CPAs, I decided to take the plunge and prepare my taxes myself using Turbo Tax (which had been recommended by a family member). I was amazed how well it worked for me. I won't say it was simple, but it was relatively straightforward and smooth in helping me to prepare my return. And the software even has a human-like friendliness to make the process pleasant. This is my second year of using Turbo Tax and I plan to continue using it for the future. This year I engaged a live Turbo Tax tax specialist to review my work and assure me that I had done it right. As a result, the live expert helped me find an additional deduction which resulted in a tax savings that increased my refund by almost $200.00 which nearly covers the cost of the Turbo Tax service I signed up for! BTW, the Turbo Max service I purchased cost only about a third of what I have been paying CPA professionals over the years. And I still don't understand the tax returns they prepared. I am thoroughly familiar with the the tax return I prepared with Turbo Tax's guidance. I recommend anyone should try it.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbotax Self explanatory Program - Used Several Years Now!
Date published: 2023-04-15
Rated 4 out of 5 by from Helpful and fairly priced tool. Great system that stores your data from year to year. Lots of help readily available. Could benefit from better presentation of all data.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2585
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax has been very easy to use. love it it I have used it for many years. Love it ......................................................................................................................
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo tax is simple to use i've been using Turbo Tax for the last years, no error reported, very simple to use
Date published: 2023-04-15
Rated 1 out of 5 by from Not just bad, actively bad It feels like it's actively designed to make things harder, every few forms it will re-ask for upsells. trying to update a form from a specific bank from previous years either requires logging in through this or will remove all useful information so you have to retype information it knew in the previous page. if there's a form thats on a previous year thats no longer relevant it will promt you to fix it, but has no option to remove it. going through it's workflow loops you back to the start, no combination of buttons breaks out of this loop, so you either need to fill in all 0s or tell it you don't want to review anything. some fees from financial institutions are 0, this is apparently not acceptable, and at every step it will re-prompt you. notifications that I wasn't finished filing came up while I was actively putting in information for tax payment. Also according to their own forums the only way to no get premium is to prepay. There is no option to not upgrade. Many pages loop or seemingly break so often information needs to be put in twice, my cynical side thinks this might be intentional as one of the last pages prompts for consent to file for you, then without changing any significant portion of the pages, and identical input dials prompts for you to share your data. Also many pages have forced waits while text slowly fades in seemingly just to frustrate users. I will go out of my way to avoid ever using this product or any offering from intuit again.
Date published: 2023-04-15
Rated 5 out of 5 by from Thank You I have been used Turbo Tax for years and you make it very easy to understand.
Date published: 2023-04-15
Rated 5 out of 5 by from very easy very costly very costly very costly very costly very costly
Date published: 2023-04-15
Rated 3 out of 5 by from too many ads and inconsistant data Although there is a 100% meal deduction for this year when it is utilized it triggers an audit warning. This should have been updated for the 2021/22 exception.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is the Best Product I've used. Thank You I have only had the best experience with Turbo Tax. This product is awesome and easy to use.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is awesome After having had unsatisfactory experience with two different CPAs, I decided to take the plunge and prepare my taxes myself using Turbo Tax (which had been recommended by a family member). I was amazed how well it worked for me. I won't say it was simple, but it was relatively straightforward and smooth in helping me to prepare my return. And the software even has a human-like friendliness to make the process pleasant. This is my second year of using Turbo Tax and I plan to continue using it for the future. This year I engaged a live Turbo Tax tax specialist to review my work and assure me that I had done it right. As a result, the live expert helped me find an additional deduction which resulted in a tax savings that increased my refund by almost $200.00 which nearly covers the cost of the Turbo Tax service I signed up for! BTW, the Turbo Max service I purchased cost only about a third of what I have been paying CPA professionals over the years. And I still don't understand the tax returns they prepared. I am thoroughly familiar with the the tax return I prepared with Turbo Tax's guidance. I recommend anyone should try it.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbotax Self explanatory Program - Used Several Years Now!
Date published: 2023-04-15
Rated 4 out of 5 by from Helpful and fairly priced tool. Great system that stores your data from year to year. Lots of help readily available. Could benefit from better presentation of all data.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2585