TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Probably won't use this next year I was using the "free" service then all of a sudden i HAD to upgrade because of some "schedule 3" thing but you wouldn't tell me what it was. So suddenly I had to pay $59 to upgrade and all of a sudden there was another $59 for the state one, then money for this and that. You took almost as much as my state refund!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax Rhonda helped me with all my income taxes for 2022. She helped me complete the parts that were confusing me and I am grateful for her professionalism, knowledge, guidance, and her easy going manner that really helped me when I had become frustrated. She also noticed another area that needed to be tended to in the big picture with the depreciation of my property which I will amend once my completed and filed tax return goes through.
Date published: 2023-04-15
Rated 5 out of 5 by from Wonderful Customer Service! The agent stayed on the call with me the entire time, helped while also having a nice conversation!
Date published: 2023-04-15
Rated 3 out of 5 by from Turbo Tax is easy to use Turbo tax is easy to use. The downfall is they try to sell you upgrades at least 5 times during the process.
Date published: 2023-04-15
Rated 2 out of 5 by from Overpriced; Good Product. It was frustrating to encounter upcharges at multiple points- especially at a necessary point when I needed to enter my small businesses' minimal expenses. I could not continue without paying more, after putting in quite a bit of time. It would be helpful if they were more transparent about costs. But, the product and explanations are very helpful.
Date published: 2023-04-15
Rated 3 out of 5 by from Cutting corners I feel like in years prior to this turbo tax gave thorough opportunity to claim deductions however this year I felt like deductions were more or less glossed over and I had to utilize the search option multiple times to find applicable deduction sections. All of this was by memory based on years prior. I feel like fees also continue to rise. The timer at the top of screen cheering you on based on "how fast you are going" is assisting in the glossing over on saving opportunities. I think I will be using a tax professional going forward as I am losing faith in this program's integrity.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbotax 2022 Turbotax makes a stressful, seemingly complicated thing feel pretty darn easy.
Date published: 2023-04-15
Rated 5 out of 5 by from Fast, Simple, Fun and Engaging. Turbo Tax walked me through the process, eased the anxiety that comes with filing, and gave me confidence throughout the process. Honestly I never leave reviews, but this process was great.
Date published: 2023-04-15
Rated 2 out of 5 by from It's not the same I missed when you could actually file for FREE. All of the fee's to file is outlandish. I also do not like the new steps to pay before finalizing and reviewing your returns. The system is heavily flawed. The only positive is that they store your information to make the process more convenient and easy.
Date published: 2023-04-15
Rated 4 out of 5 by from Good but a splurge for myself This was a very simple interface but it was out of my budget.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2572
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Probably won't use this next year I was using the "free" service then all of a sudden i HAD to upgrade because of some "schedule 3" thing but you wouldn't tell me what it was. So suddenly I had to pay $59 to upgrade and all of a sudden there was another $59 for the state one, then money for this and that. You took almost as much as my state refund!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax Rhonda helped me with all my income taxes for 2022. She helped me complete the parts that were confusing me and I am grateful for her professionalism, knowledge, guidance, and her easy going manner that really helped me when I had become frustrated. She also noticed another area that needed to be tended to in the big picture with the depreciation of my property which I will amend once my completed and filed tax return goes through.
Date published: 2023-04-15
Rated 5 out of 5 by from Wonderful Customer Service! The agent stayed on the call with me the entire time, helped while also having a nice conversation!
Date published: 2023-04-15
Rated 3 out of 5 by from Turbo Tax is easy to use Turbo tax is easy to use. The downfall is they try to sell you upgrades at least 5 times during the process.
Date published: 2023-04-15
Rated 2 out of 5 by from Overpriced; Good Product. It was frustrating to encounter upcharges at multiple points- especially at a necessary point when I needed to enter my small businesses' minimal expenses. I could not continue without paying more, after putting in quite a bit of time. It would be helpful if they were more transparent about costs. But, the product and explanations are very helpful.
Date published: 2023-04-15
Rated 3 out of 5 by from Cutting corners I feel like in years prior to this turbo tax gave thorough opportunity to claim deductions however this year I felt like deductions were more or less glossed over and I had to utilize the search option multiple times to find applicable deduction sections. All of this was by memory based on years prior. I feel like fees also continue to rise. The timer at the top of screen cheering you on based on "how fast you are going" is assisting in the glossing over on saving opportunities. I think I will be using a tax professional going forward as I am losing faith in this program's integrity.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbotax 2022 Turbotax makes a stressful, seemingly complicated thing feel pretty darn easy.
Date published: 2023-04-15
Rated 5 out of 5 by from Fast, Simple, Fun and Engaging. Turbo Tax walked me through the process, eased the anxiety that comes with filing, and gave me confidence throughout the process. Honestly I never leave reviews, but this process was great.
Date published: 2023-04-15
Rated 2 out of 5 by from It's not the same I missed when you could actually file for FREE. All of the fee's to file is outlandish. I also do not like the new steps to pay before finalizing and reviewing your returns. The system is heavily flawed. The only positive is that they store your information to make the process more convenient and easy.
Date published: 2023-04-15
Rated 4 out of 5 by from Good but a splurge for myself This was a very simple interface but it was out of my budget.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2572