TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from easier than expected I found working through tax forms fairly simple. When I needed real live person, the tax expert, was professional, helpfull, listened to my questions with patience, and worked with me until I was comfortable that my questions were answered. Renewed my faith in customer service.
Date published: 2021-04-26
Rated 3 out of 5 by from 2020 Return Experience Seems I used to be able to get to different schedules and pages of a return. Doesn't seem available anymore.
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo Tax is awesome Great Product. Simple and easy to use. Step by step guidance is great.
Date published: 2021-04-26
Rated 5 out of 5 by from Very knowledgeable and helpful I chose TurboTax after leaving my ex husband's CPA and not wanting to work with a local accountant. I figured a national brand like TurboTax would have solid knowledgeable professionals and I got one!
Date published: 2021-04-26
Rated 5 out of 5 by from an awesome tool a very positive experience easy to use got a refund state and federal
Date published: 2021-04-26
Rated 1 out of 5 by from i have trying to download Business State tax in Va Its all recorded Its been a week since I need help dowloading state tax of Va in Business Program
Date published: 2021-04-26
Rated 5 out of 5 by from Thanks Turbotax Great experience! James was very helpful and professional.
Date published: 2021-04-26
Rated 3 out of 5 by from Instructions are crap! The online program kept me in a loop to correct input on a state worksheet, but the prompt never told me that it was a state form and it never told me where to get the requested information. Finally, after much frustration and many attempts to get through this loop, had to break down and pay extra for telephone help. The lady was good but this was whole thing was like a hostage situation and payoff. Not happy with these very bad instructions or the blackmail. The lady did, however, take off the fee for the telephone support, so that was good on her part. But, I am definitely looking for a competitor to TurboTax next year.
Date published: 2021-04-26
Rated 5 out of 5 by from TurboTax is amazing! Nice and smooth tax filing service for first timers.
Date published: 2021-04-26
Rated 5 out of 5 by from Why does anyone use an expensive accountant ? I have a small business and Turbotax does everything that I need to file my taxes with peace of mind that things have been done correctly.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2561
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from easier than expected I found working through tax forms fairly simple. When I needed real live person, the tax expert, was professional, helpfull, listened to my questions with patience, and worked with me until I was comfortable that my questions were answered. Renewed my faith in customer service.
Date published: 2021-04-26
Rated 3 out of 5 by from 2020 Return Experience Seems I used to be able to get to different schedules and pages of a return. Doesn't seem available anymore.
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo Tax is awesome Great Product. Simple and easy to use. Step by step guidance is great.
Date published: 2021-04-26
Rated 5 out of 5 by from Very knowledgeable and helpful I chose TurboTax after leaving my ex husband's CPA and not wanting to work with a local accountant. I figured a national brand like TurboTax would have solid knowledgeable professionals and I got one!
Date published: 2021-04-26
Rated 5 out of 5 by from an awesome tool a very positive experience easy to use got a refund state and federal
Date published: 2021-04-26
Rated 1 out of 5 by from i have trying to download Business State tax in Va Its all recorded Its been a week since I need help dowloading state tax of Va in Business Program
Date published: 2021-04-26
Rated 5 out of 5 by from Thanks Turbotax Great experience! James was very helpful and professional.
Date published: 2021-04-26
Rated 3 out of 5 by from Instructions are crap! The online program kept me in a loop to correct input on a state worksheet, but the prompt never told me that it was a state form and it never told me where to get the requested information. Finally, after much frustration and many attempts to get through this loop, had to break down and pay extra for telephone help. The lady was good but this was whole thing was like a hostage situation and payoff. Not happy with these very bad instructions or the blackmail. The lady did, however, take off the fee for the telephone support, so that was good on her part. But, I am definitely looking for a competitor to TurboTax next year.
Date published: 2021-04-26
Rated 5 out of 5 by from TurboTax is amazing! Nice and smooth tax filing service for first timers.
Date published: 2021-04-26
Rated 5 out of 5 by from Why does anyone use an expensive accountant ? I have a small business and Turbotax does everything that I need to file my taxes with peace of mind that things have been done correctly.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2561