TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Lack of communication I use the TurboTax app and the app I don’t see an option to be able to speak directly to my agent that I worked with it also really upsets me that I have no idea when I’m going to be getting my return back it also really upsets me that I don’t know when I’ll be getting my stimulus check because I have not received my taxes yet and that is what the IRS directly told me. It’s confusing for me to have my taxes done and then hear from friends who have not done their taxes some of which I’ve never done taxes have been able to receive their stimulus checks. Even now after I have been approved for my tax return for a good 2 to 3 weeks I still have no idea when I’m receiving my money and that is extremely upsetting I will likely not be using this service next year.
Date published: 2021-03-24
Rated 2 out of 5 by from Was to expensive for what little I got My live expert was the best ever!!! I usually do them my self but this year was a little different. It was to expinsive for what little I got back. I tried to avoid paying so much but nope I paid the 179pluse another 40$ fee not really cool I only got back 200 the free one is best option unless u get a good amount but thanks taxturbo
Date published: 2021-03-24
Rated 3 out of 5 by from Vebha was great Vebha was wonderful to work with, when we spoke in the phone. I feel the chat feature caused the process to be drawn out. It took weeks to get the taxes done. I do not fault Vebha for this,‘I fault the horrible system.
Date published: 2021-03-24
Rated 1 out of 5 by from I will not be using the TurboTax Live Full Service I personally was not impressed with the TurboTax Live Full Service Deluxe. I did not receive great response time. I understand I was not the only client my agent had at the time but my agent was sick and out for multiple days and there was not any communication to me to let me know she was out. Once she was back and finished my file I was looking everything over and contacted my agent and there was an error on my file which went from owing $6,600 due to the error but once it was corrected we owed $400. I paid FULL price for the service yet there were errors that I caught.
Date published: 2021-03-24
Rated 3 out of 5 by from Expert assistance is iver priced After paying $245 to have turno tax fo my taxes for me I realized others were charging less than half of that for the same service. Never again will I pay for that feature. From now on I'm doing with someone else.
Date published: 2021-03-24
Rated 5 out of 5 by from Awesome TurboTax I loved it they helped really good answered any questions I need
Date published: 2021-03-24
Rated 5 out of 5 by from Turbotax is excelent! the best of the best!!! I have used Turbo Tax I thinks since late 90's I dont remember exactly but it been a long time. This is the most complete way to file your taxes. You find response to all your questions and the answers are just a click away. This is the best of the best. I have nothing wrong to say about Turbotax . They have everything you need to complete your taxes.
Date published: 2021-03-24
Rated 5 out of 5 by from George is a Rock Star I have always done this myself, but because of the changes, I needed some help. George rocked it.
Date published: 2021-03-24
Rated 5 out of 5 by from Could not be happier with this service. Jason worked with me through my 2020 taxes and he handled my complicated year with zero issues. He was able to fix multiple errors I had made in no time and without him I probably would have been audited and out a good bit of money without realizing what I had done wrong. Worth every penny of the cost!
Date published: 2021-03-24
Rated 5 out of 5 by from Fantastic My tax expert Bill was great. Smart, up on tax codes, friendly and professional. The service took the worry off of me
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 2560
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Lack of communication I use the TurboTax app and the app I don’t see an option to be able to speak directly to my agent that I worked with it also really upsets me that I have no idea when I’m going to be getting my return back it also really upsets me that I don’t know when I’ll be getting my stimulus check because I have not received my taxes yet and that is what the IRS directly told me. It’s confusing for me to have my taxes done and then hear from friends who have not done their taxes some of which I’ve never done taxes have been able to receive their stimulus checks. Even now after I have been approved for my tax return for a good 2 to 3 weeks I still have no idea when I’m receiving my money and that is extremely upsetting I will likely not be using this service next year.
Date published: 2021-03-24
Rated 2 out of 5 by from Was to expensive for what little I got My live expert was the best ever!!! I usually do them my self but this year was a little different. It was to expinsive for what little I got back. I tried to avoid paying so much but nope I paid the 179pluse another 40$ fee not really cool I only got back 200 the free one is best option unless u get a good amount but thanks taxturbo
Date published: 2021-03-24
Rated 3 out of 5 by from Vebha was great Vebha was wonderful to work with, when we spoke in the phone. I feel the chat feature caused the process to be drawn out. It took weeks to get the taxes done. I do not fault Vebha for this,‘I fault the horrible system.
Date published: 2021-03-24
Rated 1 out of 5 by from I will not be using the TurboTax Live Full Service I personally was not impressed with the TurboTax Live Full Service Deluxe. I did not receive great response time. I understand I was not the only client my agent had at the time but my agent was sick and out for multiple days and there was not any communication to me to let me know she was out. Once she was back and finished my file I was looking everything over and contacted my agent and there was an error on my file which went from owing $6,600 due to the error but once it was corrected we owed $400. I paid FULL price for the service yet there were errors that I caught.
Date published: 2021-03-24
Rated 3 out of 5 by from Expert assistance is iver priced After paying $245 to have turno tax fo my taxes for me I realized others were charging less than half of that for the same service. Never again will I pay for that feature. From now on I'm doing with someone else.
Date published: 2021-03-24
Rated 5 out of 5 by from Awesome TurboTax I loved it they helped really good answered any questions I need
Date published: 2021-03-24
Rated 5 out of 5 by from Turbotax is excelent! the best of the best!!! I have used Turbo Tax I thinks since late 90's I dont remember exactly but it been a long time. This is the most complete way to file your taxes. You find response to all your questions and the answers are just a click away. This is the best of the best. I have nothing wrong to say about Turbotax . They have everything you need to complete your taxes.
Date published: 2021-03-24
Rated 5 out of 5 by from George is a Rock Star I have always done this myself, but because of the changes, I needed some help. George rocked it.
Date published: 2021-03-24
Rated 5 out of 5 by from Could not be happier with this service. Jason worked with me through my 2020 taxes and he handled my complicated year with zero issues. He was able to fix multiple errors I had made in no time and without him I probably would have been audited and out a good bit of money without realizing what I had done wrong. Worth every penny of the cost!
Date published: 2021-03-24
Rated 5 out of 5 by from Fantastic My tax expert Bill was great. Smart, up on tax codes, friendly and professional. The service took the worry off of me
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 2560