TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Difficult: Did not ask Schedule C ques. 1099-S not addressed for land sale...had to dig for it. Schedule C for one single independent sales agent (no W2) non-existent until review then faced with questions about items I did not need in current return. Didn't transfer some of my answers. Very confusing. You try to make it easy by taking out inputs but leave in uncommon questions for consumer that mostly only an accountant understands and your explanation doesn't help.
Date published: 2022-04-11
Rated 5 out of 5 by from This Process was Really Easy I just ran out of time when attempting to do 2021 myself. I selected Full Service and accepted the price (based on forms you need to include when you file). I just uploaded all my documents and they have a super easy checklist and steps they walk you through. I received a phone call that all was received and was asked when it was convenient for me to have a matched Tax Preparer call me after they review my documents. From there a good phone conversation and we received an email our Return was completed and the results were exactly as we discussed on the phone. We paid - they filed. Easy and accurate.
Date published: 2022-04-11
Rated 5 out of 5 by from simplicity at its best best experience ever!! so simple and not confusing at all and best of all it was FREE!! Thanks for making a product to easy to use.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome it's very simple tool and having all details with explanation.
Date published: 2022-04-11
Rated 5 out of 5 by from Brillant! Straight forward and helpful tips! Was focused and time efficient!
Date published: 2022-04-11
Rated 5 out of 5 by from Love Turbo Tax, makes taxes easy Found all the help I needed in the chart room areas.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is awesome! It was fast and easy to file my tax return for 2021.
Date published: 2022-04-11
Rated 3 out of 5 by from turbo tax rating I had to stumble around this year more than most. Even had to call support twice. Not happy about it not being easy to see a property or to handle a rental property (and sell it). It was like I had the wrong version of Turbo Tax or something...
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent Product. I have been using Turbo Tax since 1999 and it just keeps getting better.
Date published: 2022-04-11
Rated 3 out of 5 by from Sometimes frustrating, but I still use it. For those of us who don't really understand our income tax system, Turbo Tax in some areas needs to be a bit more basic. Example 1: I receive royalties on books I wrote years ago: I'm no longer actively writing, but still receiving small royalties. I should not have to fill out business information since I'm no longer really in the writing business. I just want a simple place to enter the year's royalty payments, period. Example 2: I got hung up trying to import bank data because I did not have an Intuit account. It took me a while to figure a way around this. I don't even know why Intuit should be involved. Don't make the taxpayer go nuts with constant needs for yet more passwords,,grrrr.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2558
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Difficult: Did not ask Schedule C ques. 1099-S not addressed for land sale...had to dig for it. Schedule C for one single independent sales agent (no W2) non-existent until review then faced with questions about items I did not need in current return. Didn't transfer some of my answers. Very confusing. You try to make it easy by taking out inputs but leave in uncommon questions for consumer that mostly only an accountant understands and your explanation doesn't help.
Date published: 2022-04-11
Rated 5 out of 5 by from This Process was Really Easy I just ran out of time when attempting to do 2021 myself. I selected Full Service and accepted the price (based on forms you need to include when you file). I just uploaded all my documents and they have a super easy checklist and steps they walk you through. I received a phone call that all was received and was asked when it was convenient for me to have a matched Tax Preparer call me after they review my documents. From there a good phone conversation and we received an email our Return was completed and the results were exactly as we discussed on the phone. We paid - they filed. Easy and accurate.
Date published: 2022-04-11
Rated 5 out of 5 by from simplicity at its best best experience ever!! so simple and not confusing at all and best of all it was FREE!! Thanks for making a product to easy to use.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome it's very simple tool and having all details with explanation.
Date published: 2022-04-11
Rated 5 out of 5 by from Brillant! Straight forward and helpful tips! Was focused and time efficient!
Date published: 2022-04-11
Rated 5 out of 5 by from Love Turbo Tax, makes taxes easy Found all the help I needed in the chart room areas.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is awesome! It was fast and easy to file my tax return for 2021.
Date published: 2022-04-11
Rated 3 out of 5 by from turbo tax rating I had to stumble around this year more than most. Even had to call support twice. Not happy about it not being easy to see a property or to handle a rental property (and sell it). It was like I had the wrong version of Turbo Tax or something...
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent Product. I have been using Turbo Tax since 1999 and it just keeps getting better.
Date published: 2022-04-11
Rated 3 out of 5 by from Sometimes frustrating, but I still use it. For those of us who don't really understand our income tax system, Turbo Tax in some areas needs to be a bit more basic. Example 1: I receive royalties on books I wrote years ago: I'm no longer actively writing, but still receiving small royalties. I should not have to fill out business information since I'm no longer really in the writing business. I just want a simple place to enter the year's royalty payments, period. Example 2: I got hung up trying to import bank data because I did not have an Intuit account. It took me a while to figure a way around this. I don't even know why Intuit should be involved. Don't make the taxpayer go nuts with constant needs for yet more passwords,,grrrr.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2558