TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo Tax Good. Sometimes confusing with the forms it asks for.
Date published: 2022-04-07
Rated 4 out of 5 by from Very helpful along with room for improvement I had an overall smooth process. Very friendly and patient experts to provide service for my needs. I also found that there was not much accommodation for US expats. I had no options for my foreign address without experts directly entering that information, nor was there a way to pay with my foreign credit card making paying for the service an incredibly frustrating experience in the beginning. A business should never make it hard for someone to pay for their service. Again, I had a mostly smooth and enjoyable experience. I highly recommend this to anyone who wants a smooth tax filing experience. Hopefully those issues with expat customers will be rectified soon so more can use this service without hassle.
Date published: 2022-04-07
Rated 1 out of 5 by from two incorrect forms I cannot get rid of I've previously been happy with Turbo Tax, however after this year I am going back to paper forms. On both my Federal and State forms, Turbo Tax generated and added two forms that are not correct for my situation and I cannot get rid of them. I was able to print and mail the Federal form (and remove the incorrect form), but could not file state by mail because I owe. It's extra frustrating that I cannot see these errors until I have paid and I am about to file. I am hoping I do not get audited because of this incorrect form that I cannot get rid of. The product is flawed and disappointing and honestly makes taxes more difficult than they need to be.
Date published: 2022-04-07
Rated 5 out of 5 by from Suzana from TurboTax was awesome!!! My tax expert was able to find all the deductions I would have missed. She saved me money and you can't beat that.
Date published: 2022-04-07
Rated 5 out of 5 by from Love TurboTax! I have used TurboTax for years and my tax returns always go so smooth! They are always ready with answers to my questions before I even know what to ask!
Date published: 2022-04-07
Rated 5 out of 5 by from Thorough There are a lot of questions, but Turbotax did a good job of helping me understand each question so I could answer accurately. As long as I had all the tax forms in front of me, it was easy.
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax makes things easy When the IRS rejected our return, a TurboTax advisor explained the problem. Then, she instructed me as to how to correct an entry I had made. This allowed me to get everything back on track and submitted.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is Awesome and easy!!~ Have been using Turbo Tax for years!! I would tell everyone about using it!
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax needs some improvements See below. Please bring back the ability to open a category and type information and amount and then it transfers to the correct box. ie, donations, taxes, medical. etc. Also needs to bring forth all pertinent info from the previous year rather than having to open an old file and retype info into a new file.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is easy I have use TurboTax to file my taxes the last 4-5 years. I have never had an issue and whenever needed help, someone was there to assist me. I will always use TurboTax because of their reliability.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2555
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Good. Sometimes confusing with the forms it asks for.
Date published: 2022-04-07
Rated 4 out of 5 by from Very helpful along with room for improvement I had an overall smooth process. Very friendly and patient experts to provide service for my needs. I also found that there was not much accommodation for US expats. I had no options for my foreign address without experts directly entering that information, nor was there a way to pay with my foreign credit card making paying for the service an incredibly frustrating experience in the beginning. A business should never make it hard for someone to pay for their service. Again, I had a mostly smooth and enjoyable experience. I highly recommend this to anyone who wants a smooth tax filing experience. Hopefully those issues with expat customers will be rectified soon so more can use this service without hassle.
Date published: 2022-04-07
Rated 1 out of 5 by from two incorrect forms I cannot get rid of I've previously been happy with Turbo Tax, however after this year I am going back to paper forms. On both my Federal and State forms, Turbo Tax generated and added two forms that are not correct for my situation and I cannot get rid of them. I was able to print and mail the Federal form (and remove the incorrect form), but could not file state by mail because I owe. It's extra frustrating that I cannot see these errors until I have paid and I am about to file. I am hoping I do not get audited because of this incorrect form that I cannot get rid of. The product is flawed and disappointing and honestly makes taxes more difficult than they need to be.
Date published: 2022-04-07
Rated 5 out of 5 by from Suzana from TurboTax was awesome!!! My tax expert was able to find all the deductions I would have missed. She saved me money and you can't beat that.
Date published: 2022-04-07
Rated 5 out of 5 by from Love TurboTax! I have used TurboTax for years and my tax returns always go so smooth! They are always ready with answers to my questions before I even know what to ask!
Date published: 2022-04-07
Rated 5 out of 5 by from Thorough There are a lot of questions, but Turbotax did a good job of helping me understand each question so I could answer accurately. As long as I had all the tax forms in front of me, it was easy.
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax makes things easy When the IRS rejected our return, a TurboTax advisor explained the problem. Then, she instructed me as to how to correct an entry I had made. This allowed me to get everything back on track and submitted.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is Awesome and easy!!~ Have been using Turbo Tax for years!! I would tell everyone about using it!
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax needs some improvements See below. Please bring back the ability to open a category and type information and amount and then it transfers to the correct box. ie, donations, taxes, medical. etc. Also needs to bring forth all pertinent info from the previous year rather than having to open an old file and retype info into a new file.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is easy I have use TurboTax to file my taxes the last 4-5 years. I have never had an issue and whenever needed help, someone was there to assist me. I will always use TurboTax because of their reliability.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2555