TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from A little dissapointed this year. I have not experienced this with Turbo Tax before but this year It seemed like it was trying to be TOO helpful. The questions asked were not as clear and when I saved me return at a point where I could come back later, it continued as if I had already completed the section I was on. If I didn't keep up with my progress myself, I could have possibly forgotten to enter something that was necessary.
Date published: 2021-04-21
Rated 3 out of 5 by from Needs Improvements I had a terrible time installing TurboTax Desktop. Was on the phone with support for several days with no success. Finally I decided to go into the registry and delete everything I found about TurboTax 2020 and was then successful at installing. Support had me install, uninstall, change settings etc. You should fix the program that when it is uninstalled that it cleans the registry and everything on the computer relating to the version of turbotax that is being deleted. Then I finished my return and needed Form 8833 and TurboTax does not support the form. It should be added to TurboTax. It is available in many other tax packages that are not as expensive as TurboTax.
Date published: 2021-04-21
Rated 5 out of 5 by from Awesomeness Simple....step by step luved it..nice explaining..and yes i will recommend to someone else..
Date published: 2021-04-21
Rated 5 out of 5 by from Very helpful I was very surprised to see that they got back to me so soon and helped me all the way
Date published: 2021-04-21
Rated 5 out of 5 by from Great Loved it Easy to use and fast. I was very simple to understand
Date published: 2021-04-21
Rated 3 out of 5 by from $150 is not FREE Turbo tax is very easy to use but the number of times you are offered an up-charge is annoying. Moreso, the up-charges are almost necessary. For the state return you have it completely filled out and auto-populated then at the very end in order to continue you need to pay or have it all deleted.
Date published: 2021-04-21
Rated 4 out of 5 by from Turbo Tax reduces amount swearing at tax time! I have a straight forward return and TT is easy to use probably saving me 2x the cost compared to using my previous preparer.
Date published: 2021-04-21
Rated 3 out of 5 by from Runs out of gas on complex returns I've used Turbotax for twenty years but it seems to be getting worse at dealing with complex tax returns. Poor support for cryptocurrency sales & foreign tax credits, inadequate support for selling expenses and capital basis adjustment for a house sale. Poor support for Forex options. "The rules are complex" is not where I expect Turbotax to leave it - I bought you so I don't have to know the rules.
Date published: 2021-04-21
Rated 5 out of 5 by from Easy to use Easy to use and had explanations for everything. Definitely using TurboTax in the future again
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax always gets me the best refund It is always worth paying a little extra. I have used turbotax since I first started doing my own taxes and love the service and how simple and easy it is to use!
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 2554
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from A little dissapointed this year. I have not experienced this with Turbo Tax before but this year It seemed like it was trying to be TOO helpful. The questions asked were not as clear and when I saved me return at a point where I could come back later, it continued as if I had already completed the section I was on. If I didn't keep up with my progress myself, I could have possibly forgotten to enter something that was necessary.
Date published: 2021-04-21
Rated 3 out of 5 by from Needs Improvements I had a terrible time installing TurboTax Desktop. Was on the phone with support for several days with no success. Finally I decided to go into the registry and delete everything I found about TurboTax 2020 and was then successful at installing. Support had me install, uninstall, change settings etc. You should fix the program that when it is uninstalled that it cleans the registry and everything on the computer relating to the version of turbotax that is being deleted. Then I finished my return and needed Form 8833 and TurboTax does not support the form. It should be added to TurboTax. It is available in many other tax packages that are not as expensive as TurboTax.
Date published: 2021-04-21
Rated 5 out of 5 by from Awesomeness Simple....step by step luved it..nice explaining..and yes i will recommend to someone else..
Date published: 2021-04-21
Rated 5 out of 5 by from Very helpful I was very surprised to see that they got back to me so soon and helped me all the way
Date published: 2021-04-21
Rated 5 out of 5 by from Great Loved it Easy to use and fast. I was very simple to understand
Date published: 2021-04-21
Rated 3 out of 5 by from $150 is not FREE Turbo tax is very easy to use but the number of times you are offered an up-charge is annoying. Moreso, the up-charges are almost necessary. For the state return you have it completely filled out and auto-populated then at the very end in order to continue you need to pay or have it all deleted.
Date published: 2021-04-21
Rated 4 out of 5 by from Turbo Tax reduces amount swearing at tax time! I have a straight forward return and TT is easy to use probably saving me 2x the cost compared to using my previous preparer.
Date published: 2021-04-21
Rated 3 out of 5 by from Runs out of gas on complex returns I've used Turbotax for twenty years but it seems to be getting worse at dealing with complex tax returns. Poor support for cryptocurrency sales & foreign tax credits, inadequate support for selling expenses and capital basis adjustment for a house sale. Poor support for Forex options. "The rules are complex" is not where I expect Turbotax to leave it - I bought you so I don't have to know the rules.
Date published: 2021-04-21
Rated 5 out of 5 by from Easy to use Easy to use and had explanations for everything. Definitely using TurboTax in the future again
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax always gets me the best refund It is always worth paying a little extra. I have used turbotax since I first started doing my own taxes and love the service and how simple and easy it is to use!
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 2554