TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 4 out of 5 by from Good, with a few frustrating technical glitches I've used TurboTax happily for about 7 years with no problems I can remember. And on the whole, it was still great this year, but I did have a little technical trouble. First, a firewall on my network was (apparently) preventing the app to finish some kind of update operation during startup. And that's not TurboTax's fault, obviously, but the app just spun and spun and spun and never gave me an error message I could use to troubleshoot the problem, nor did it even timeout and fail. The second problem I had was that having my filing cost deducted from my refund didn't work. The error message said, "Your Transmission Didn't Go Through... for the following reason: Refund Transfer payment method isn't available right now... Looks like we've had a technical hiccup." I tried several times one evening and several times the next day. I went back through the filing part of the process a couple of times (which wasn't nearly as easy as it should've been, either) to make sure I hadn't messed something up before finally paying for filing with my credit card. Thankfully that worked, and I'm done. Since I've had such a great experience with TurboTax so many times in the past, I'm willing to be forgiving, and I still plan to use it again next year. On the whole, I still consider it the best way to file. But next time I'll probably try the online experience rather than the desktop app. Maybe that'll take off the rough edges.
Date published: 2021-04-26
Rated 4 out of 5 by from As advertised They walked me through the process easily and were easy enough to get in touch with.
Date published: 2021-04-26
Rated 4 out of 5 by from not as easy as last year we've turbo tax for many years. this year was complicated and it was very stressful when each person I asked questions of, gave me a different answer. Next year should be easier!
Date published: 2021-04-26
Rated 5 out of 5 by from turbotax is the best i will be using turbotax every year to take care of my taxes. 100% happy camper !!
Date published: 2021-04-26
Rated 5 out of 5 by from TurboTax is as good as it gets!!! This is my 7th year with Turbo Tax. No errors found, so we have no regrets.
Date published: 2021-04-26
Rated 1 out of 5 by from good software. poor tech support. Spent hours reviewing blogs about a known error... spent more time with tech support who after 2 hours said sorry "No solution except contact Amazon for a replacement product..... uninstalled program and reinstalled, it worked. Seriously, my bad.
Date published: 2021-04-26
Rated 5 out of 5 by from TURBO TAX IS A WONDERFUL TOOL TURBOTAX is very user friendly. It took me less than an hour to fill in the blanks.
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo tax is AWSOME!!!!!! Never got a better return until now. I will use turbo tax again.
Date published: 2021-04-26
Rated 5 out of 5 by from So easy Live Staff is friendly and super helpful. The process is stupid proof! You can even use the search tool in your own taxes to go to a specific spot
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo Tax Great Experience. Easy to work with and the updates take away any confusion on the tax laws
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2549
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good, with a few frustrating technical glitches I've used TurboTax happily for about 7 years with no problems I can remember. And on the whole, it was still great this year, but I did have a little technical trouble. First, a firewall on my network was (apparently) preventing the app to finish some kind of update operation during startup. And that's not TurboTax's fault, obviously, but the app just spun and spun and spun and never gave me an error message I could use to troubleshoot the problem, nor did it even timeout and fail. The second problem I had was that having my filing cost deducted from my refund didn't work. The error message said, "Your Transmission Didn't Go Through... for the following reason: Refund Transfer payment method isn't available right now... Looks like we've had a technical hiccup." I tried several times one evening and several times the next day. I went back through the filing part of the process a couple of times (which wasn't nearly as easy as it should've been, either) to make sure I hadn't messed something up before finally paying for filing with my credit card. Thankfully that worked, and I'm done. Since I've had such a great experience with TurboTax so many times in the past, I'm willing to be forgiving, and I still plan to use it again next year. On the whole, I still consider it the best way to file. But next time I'll probably try the online experience rather than the desktop app. Maybe that'll take off the rough edges.
Date published: 2021-04-26
Rated 4 out of 5 by from As advertised They walked me through the process easily and were easy enough to get in touch with.
Date published: 2021-04-26
Rated 4 out of 5 by from not as easy as last year we've turbo tax for many years. this year was complicated and it was very stressful when each person I asked questions of, gave me a different answer. Next year should be easier!
Date published: 2021-04-26
Rated 5 out of 5 by from turbotax is the best i will be using turbotax every year to take care of my taxes. 100% happy camper !!
Date published: 2021-04-26
Rated 5 out of 5 by from TurboTax is as good as it gets!!! This is my 7th year with Turbo Tax. No errors found, so we have no regrets.
Date published: 2021-04-26
Rated 1 out of 5 by from good software. poor tech support. Spent hours reviewing blogs about a known error... spent more time with tech support who after 2 hours said sorry "No solution except contact Amazon for a replacement product..... uninstalled program and reinstalled, it worked. Seriously, my bad.
Date published: 2021-04-26
Rated 5 out of 5 by from TURBO TAX IS A WONDERFUL TOOL TURBOTAX is very user friendly. It took me less than an hour to fill in the blanks.
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo tax is AWSOME!!!!!! Never got a better return until now. I will use turbo tax again.
Date published: 2021-04-26
Rated 5 out of 5 by from So easy Live Staff is friendly and super helpful. The process is stupid proof! You can even use the search tool in your own taxes to go to a specific spot
Date published: 2021-04-26
Rated 5 out of 5 by from Turbo Tax Great Experience. Easy to work with and the updates take away any confusion on the tax laws
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2549