TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Student
Rated 4 out of 5 by from Generally good, but not always self-explanatory I find Turbotax helpful in working through most difficult issues and questions -- either in the program itself through their "learn more" function, or through their on-line or call support functions. But occasionally they through something at you that is totally mysterious. This happened in my attempt to "fix errors" where it kept asking me about OR-DEPR for my state, and I had no idea what it meant, or where to find out what I should be entering. Nothing came up in the topic search, nor did I find any such form in my tax return from last year, when I also used Turbotax.
Date published: 2021-04-26
Rated 5 out of 5 by from turbon tax is easy! it was amazing and easy!!!!!!!!!!!!!!!!!! theyre great
Date published: 2021-04-26
Rated 4 out of 5 by from good it was hard getting use to the setup questions and answers not always clear
Date published: 2021-04-26
Rated 1 out of 5 by from Turbotax sucks I have always used TurboTax without a problem. The past 2 years have been a nightmare. Your software won't update and then it does???? It won't uninstall without using a third party software.
Date published: 2021-04-26
Rated 3 out of 5 by from How do i resolve the turbotax agi vs. irs agi? The prior year AGI amount for my 2019 return, pay due irs $3008, will not meet the irs agi edit. the turbotax agi i used was correct according to the turbotax prompt and the copty i filed in 2019. How do I resolve this issue?
Date published: 2021-04-26
Rated 2 out of 5 by from Needs improvement When you use the Desk top version it does not offer to save online. When you go online it looks for a .tax file which you need to save online for future use. the other issue was at the end it tried to charge me again? The reason when you go to e-file it looks at the online payment which was applied to desk top download? Hardest part is explaining what happened. you can not really see a difference between online and desktop? would be helpful to make it clear. Lastly if your filing for a prior year you can NOT e-file this should be made clear up front. just my opinion. Great product have been using Turbo Tax since the 80's
Date published: 2021-04-26
Rated 4 out of 5 by from Ok but a bit hard to follow its a bit hard to follow and notsure I'm getting a good and accurate return
Date published: 2021-04-26
Rated 5 out of 5 by from Always easy to use! TurboTax makes doing taxes yourself very simple! I've used it for over 20 years now and will continue to use it.
Date published: 2021-04-26
Rated 5 out of 5 by from TurboTax Tax Refund SUPER easy and quick. I couldn't have done my taxes without them.
Date published: 2021-04-26
Rated 5 out of 5 by from Great help! TurboTax has made it so easy for me to complete my taxes. I like that it will walk me through everything and ask me questions that help me know where to put information. The "Learn More" tabs were extremely helpful as well.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2547
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Generally good, but not always self-explanatory I find Turbotax helpful in working through most difficult issues and questions -- either in the program itself through their "learn more" function, or through their on-line or call support functions. But occasionally they through something at you that is totally mysterious. This happened in my attempt to "fix errors" where it kept asking me about OR-DEPR for my state, and I had no idea what it meant, or where to find out what I should be entering. Nothing came up in the topic search, nor did I find any such form in my tax return from last year, when I also used Turbotax.
Date published: 2021-04-26
Rated 5 out of 5 by from turbon tax is easy! it was amazing and easy!!!!!!!!!!!!!!!!!! theyre great
Date published: 2021-04-26
Rated 4 out of 5 by from good it was hard getting use to the setup questions and answers not always clear
Date published: 2021-04-26
Rated 1 out of 5 by from Turbotax sucks I have always used TurboTax without a problem. The past 2 years have been a nightmare. Your software won't update and then it does???? It won't uninstall without using a third party software.
Date published: 2021-04-26
Rated 3 out of 5 by from How do i resolve the turbotax agi vs. irs agi? The prior year AGI amount for my 2019 return, pay due irs $3008, will not meet the irs agi edit. the turbotax agi i used was correct according to the turbotax prompt and the copty i filed in 2019. How do I resolve this issue?
Date published: 2021-04-26
Rated 2 out of 5 by from Needs improvement When you use the Desk top version it does not offer to save online. When you go online it looks for a .tax file which you need to save online for future use. the other issue was at the end it tried to charge me again? The reason when you go to e-file it looks at the online payment which was applied to desk top download? Hardest part is explaining what happened. you can not really see a difference between online and desktop? would be helpful to make it clear. Lastly if your filing for a prior year you can NOT e-file this should be made clear up front. just my opinion. Great product have been using Turbo Tax since the 80's
Date published: 2021-04-26
Rated 4 out of 5 by from Ok but a bit hard to follow its a bit hard to follow and notsure I'm getting a good and accurate return
Date published: 2021-04-26
Rated 5 out of 5 by from Always easy to use! TurboTax makes doing taxes yourself very simple! I've used it for over 20 years now and will continue to use it.
Date published: 2021-04-26
Rated 5 out of 5 by from TurboTax Tax Refund SUPER easy and quick. I couldn't have done my taxes without them.
Date published: 2021-04-26
Rated 5 out of 5 by from Great help! TurboTax has made it so easy for me to complete my taxes. I like that it will walk me through everything and ask me questions that help me know where to put information. The "Learn More" tabs were extremely helpful as well.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2547