TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax Streamlines the Process. I love that everything from the previous year populates, making it quicker and easier to complete the current year's tax returns.
Date published: 2021-04-21
Rated 3 out of 5 by from confused I paid the $30 fee after my taxes were not accepted, I thought this would give me insight on what they wanted me to change and it is not helping me at all.. No giant ! telling me here is your problem
Date published: 2021-04-21
Rated 5 out of 5 by from awesome program! turbo tax is amazing! Couldnt have done it without you...so easy with my previous returns saved...thank you!
Date published: 2021-04-21
Rated 5 out of 5 by from dang I think this is my 10th year using Turbotax, I'm not even kidding
Date published: 2021-04-21
Rated 5 out of 5 by from turbo tax is great, simple, saved me a big bundle Turbo Tax is a life saver and i would recommend it
Date published: 2021-04-21
Rated 2 out of 5 by from After 20 years I will not be coming back This year Turbo Tax Self-Employed said I was ready to file before it asked me my Schedule C questions, and getting to the Schedule C was so difficult and hidden that I needed to call Customer Service. The gentleman was lovely and helped me navigate the hidden nuances of the software to get me to where I needed to be. When I did file, my return was rejected, so I made another phone call to Customer Service. Again, a lovely agent helped me navigate the twists and turns that no layperson could figure out. Too many problems with Turbo Tax this year, and I have lost trust in the product. I will give my tax preparation fees to a local human next year.
Date published: 2021-04-21
Rated 5 out of 5 by from Very Easy The expert was very helpful and explained everything to make me feel more comfortable.
Date published: 2021-04-21
Rated 5 out of 5 by from Soooo Simple I have a strong aversion to doing my taxes. So intimidating to me...Turbo Tax makes it easy!
Date published: 2021-04-21
Rated 5 out of 5 by from Steven at Turbox Tax is awesome! First time I used live, I really felt good about my service and expertise provided.
Date published: 2021-04-21
Rated 4 out of 5 by from TurboTax is great except I've used TurboTax for years and generally like it very much but the last few years I feel that people like me who use the desktop edition have dropped in importance. Trying to get to my account is difficult because I have to go through multiple windows that assume I am a TTax online user. It has also become difficult to pay for filing or audit protection by credit card. After an hour of trying, calling customer service,etc. I gave up and paid the $40 fee for TTax to take those fees from my refund. I'll continue to use it but it would be nice to have these issues addressed.
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 2535
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Streamlines the Process. I love that everything from the previous year populates, making it quicker and easier to complete the current year's tax returns.
Date published: 2021-04-21
Rated 3 out of 5 by from confused I paid the $30 fee after my taxes were not accepted, I thought this would give me insight on what they wanted me to change and it is not helping me at all.. No giant ! telling me here is your problem
Date published: 2021-04-21
Rated 5 out of 5 by from awesome program! turbo tax is amazing! Couldnt have done it without you...so easy with my previous returns saved...thank you!
Date published: 2021-04-21
Rated 5 out of 5 by from dang I think this is my 10th year using Turbotax, I'm not even kidding
Date published: 2021-04-21
Rated 5 out of 5 by from turbo tax is great, simple, saved me a big bundle Turbo Tax is a life saver and i would recommend it
Date published: 2021-04-21
Rated 2 out of 5 by from After 20 years I will not be coming back This year Turbo Tax Self-Employed said I was ready to file before it asked me my Schedule C questions, and getting to the Schedule C was so difficult and hidden that I needed to call Customer Service. The gentleman was lovely and helped me navigate the hidden nuances of the software to get me to where I needed to be. When I did file, my return was rejected, so I made another phone call to Customer Service. Again, a lovely agent helped me navigate the twists and turns that no layperson could figure out. Too many problems with Turbo Tax this year, and I have lost trust in the product. I will give my tax preparation fees to a local human next year.
Date published: 2021-04-21
Rated 5 out of 5 by from Very Easy The expert was very helpful and explained everything to make me feel more comfortable.
Date published: 2021-04-21
Rated 5 out of 5 by from Soooo Simple I have a strong aversion to doing my taxes. So intimidating to me...Turbo Tax makes it easy!
Date published: 2021-04-21
Rated 5 out of 5 by from Steven at Turbox Tax is awesome! First time I used live, I really felt good about my service and expertise provided.
Date published: 2021-04-21
Rated 4 out of 5 by from TurboTax is great except I've used TurboTax for years and generally like it very much but the last few years I feel that people like me who use the desktop edition have dropped in importance. Trying to get to my account is difficult because I have to go through multiple windows that assume I am a TTax online user. It has also become difficult to pay for filing or audit protection by credit card. After an hour of trying, calling customer service,etc. I gave up and paid the $40 fee for TTax to take those fees from my refund. I'll continue to use it but it would be nice to have these issues addressed.
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 2535