TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Student
Rated 5 out of 5 by from great to use turbo tax personal info we want to protect your information to know is safe
Date published: 2021-04-27
Rated 4 out of 5 by from Ugh A bit frustrating, but great phone service when I was in a jam.
Date published: 2021-04-27
Rated 5 out of 5 by from turbotax is great it was my first time filing my taxes ever and turbo made it easy and fast
Date published: 2021-04-27
Rated 4 out of 5 by from Makes Tax Prep Pretty Easy Generally great and convenient. There was one glitch that required a work-around to fix. Great to be able to transfer last year's tax info and brokerage account info directly.
Date published: 2021-04-27
Rated 4 out of 5 by from OK application Had a few glitches, but nothing I could not handle.
Date published: 2021-04-27
Rated 4 out of 5 by from Turbo tax is helpful The help wass great. I would recommend to anyone to use it
Date published: 2021-04-27
Rated 5 out of 5 by from easy to use Instructions were very clear and easy to understand
Date published: 2021-04-27
Rated 2 out of 5 by from BEWARE online Premier I have been using Turbotax CD Premier for decades. This year took Fidelity's offer for free online version. If I had to guess at $15/hour I've spent more than I've saved by not getting the CD. Unlike the CD version there is NO ability to go to forms. Every time you make a change you have to click through the entire series (from Federal to Income to K-1 to select to edit, then many screens you do NOT want to change to get to the one (say box 16) that you got an error message on final review. Alter it the go through the whole review again to see if that made a difference. On the other hand although it's take several hours and a few disconnections, I was finally able to talk with a CPA with charges waived, who spent well over an hour with me and finally we were able to correct all the errors so I could file.
Date published: 2021-04-27
Rated 5 out of 5 by from Turbo Tax makes it easy! Lots of explanations and support make it easy to fill in the blanks. The digital gnomes of TurboTax do all the rest.
Date published: 2021-04-27
Rated 5 out of 5 by from Was actually FREE and with help I used the Basic Live chat version which was free to file a simple Federal return and had live chat help. Everyone that helped me was amazing and so patient. They made sure they knew what I was asking and that my questions were resolved. In the end, the state filing ended up being free as well. All around an easy and way less frustrating experience than taxes usually go.
Date published: 2021-04-27
All TurboTax® Offerings Reviews - Page 2533
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great to use turbo tax personal info we want to protect your information to know is safe
Date published: 2021-04-27
Rated 4 out of 5 by from Ugh A bit frustrating, but great phone service when I was in a jam.
Date published: 2021-04-27
Rated 5 out of 5 by from turbotax is great it was my first time filing my taxes ever and turbo made it easy and fast
Date published: 2021-04-27
Rated 4 out of 5 by from Makes Tax Prep Pretty Easy Generally great and convenient. There was one glitch that required a work-around to fix. Great to be able to transfer last year's tax info and brokerage account info directly.
Date published: 2021-04-27
Rated 4 out of 5 by from OK application Had a few glitches, but nothing I could not handle.
Date published: 2021-04-27
Rated 4 out of 5 by from Turbo tax is helpful The help wass great. I would recommend to anyone to use it
Date published: 2021-04-27
Rated 5 out of 5 by from easy to use Instructions were very clear and easy to understand
Date published: 2021-04-27
Rated 2 out of 5 by from BEWARE online Premier I have been using Turbotax CD Premier for decades. This year took Fidelity's offer for free online version. If I had to guess at $15/hour I've spent more than I've saved by not getting the CD. Unlike the CD version there is NO ability to go to forms. Every time you make a change you have to click through the entire series (from Federal to Income to K-1 to select to edit, then many screens you do NOT want to change to get to the one (say box 16) that you got an error message on final review. Alter it the go through the whole review again to see if that made a difference. On the other hand although it's take several hours and a few disconnections, I was finally able to talk with a CPA with charges waived, who spent well over an hour with me and finally we were able to correct all the errors so I could file.
Date published: 2021-04-27
Rated 5 out of 5 by from Turbo Tax makes it easy! Lots of explanations and support make it easy to fill in the blanks. The digital gnomes of TurboTax do all the rest.
Date published: 2021-04-27
Rated 5 out of 5 by from Was actually FREE and with help I used the Basic Live chat version which was free to file a simple Federal return and had live chat help. Everyone that helped me was amazing and so patient. They made sure they knew what I was asking and that my questions were resolved. In the end, the state filing ended up being free as well. All around an easy and way less frustrating experience than taxes usually go.
Date published: 2021-04-27
All TurboTax® Offerings Reviews - Page 2533