TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from TurboTax's Worst Year Ever So many questions were over simplified and difficult to understand what they meant. I've used Turbo Tax for almost 20 years and this was so awful I may not be back. The "Race" feature was so awful and wrong. The US tax code is awful, so I know they have a really tough job. It was probably better to save the money and do these manually.
Date published: 2023-04-15
Rated 5 out of 5 by from Got help getting it done! New to filing taxes and on a budget? TurboTax was very helpful in learning how to get taxes done and very little stress. Even when doing it for self-employment!
Date published: 2023-04-15
Rated 4 out of 5 by from Excellent tax tool It was an easy to use tool that answered questions that came up. When esoteric language presented itself, TurboTax made it easy to understand the questions I was being asked.
Date published: 2023-04-15
Rated 5 out of 5 by from TT2022 EXCELLENT SERVICE, VERY HELPFUL, HOPE WAS VERY HELPFUL
Date published: 2023-04-15
Rated 5 out of 5 by from really like it really easy to work. flows really nice and asks all the areas you can save money
Date published: 2023-04-15
Rated 5 out of 5 by from Taxes Was very impressed with this service. will uses again
Date published: 2023-04-15
Rated 4 out of 5 by from Is the Tax Code giving you a headache? Turbo Tax is fast, simple, straight forward. I highly recommend it for a headache free tax experience.
Date published: 2023-04-15
Rated 5 out of 5 by from Yep Good, easy, not hard to use. Easier than going through an accounting firm, especially for myself.
Date published: 2023-04-15
Rated 3 out of 5 by from Too pricey these days. Ive used TurboTax for nearly 20 years and all I see are dicounts for new customers while my costs continue to rise. Probably just filed my final taxes with TurboTax. Switching next year.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax is not as intuitive as earlier versions. I claimed my grandson as a dependent on my return. I filled out his return and got the impression that I could not claim him as a dependent. I reached this conclusion because of the poor wording. Also, when filing the State Return, I was prompted to sign in to my account online to make payment. I was promtedd for my "user name" but I could not input the "username" from the keyboard. I had to call to make payment and this required being put on hold for 10 minutes. This ocurred for two state forms. The last rep said that by pressing the tab key twice, the username prompt would work. The same issue occurred where I was prompted for Medical Expenses and I couldn't provide the input from the keyboard. I was not alerted that this had to be provided from the worksheet. I was frustrated several times this year and I have been a TurboTax customer for as long as I can remember.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2532
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax's Worst Year Ever So many questions were over simplified and difficult to understand what they meant. I've used Turbo Tax for almost 20 years and this was so awful I may not be back. The "Race" feature was so awful and wrong. The US tax code is awful, so I know they have a really tough job. It was probably better to save the money and do these manually.
Date published: 2023-04-15
Rated 5 out of 5 by from Got help getting it done! New to filing taxes and on a budget? TurboTax was very helpful in learning how to get taxes done and very little stress. Even when doing it for self-employment!
Date published: 2023-04-15
Rated 4 out of 5 by from Excellent tax tool It was an easy to use tool that answered questions that came up. When esoteric language presented itself, TurboTax made it easy to understand the questions I was being asked.
Date published: 2023-04-15
Rated 5 out of 5 by from TT2022 EXCELLENT SERVICE, VERY HELPFUL, HOPE WAS VERY HELPFUL
Date published: 2023-04-15
Rated 5 out of 5 by from really like it really easy to work. flows really nice and asks all the areas you can save money
Date published: 2023-04-15
Rated 5 out of 5 by from Taxes Was very impressed with this service. will uses again
Date published: 2023-04-15
Rated 4 out of 5 by from Is the Tax Code giving you a headache? Turbo Tax is fast, simple, straight forward. I highly recommend it for a headache free tax experience.
Date published: 2023-04-15
Rated 5 out of 5 by from Yep Good, easy, not hard to use. Easier than going through an accounting firm, especially for myself.
Date published: 2023-04-15
Rated 3 out of 5 by from Too pricey these days. Ive used TurboTax for nearly 20 years and all I see are dicounts for new customers while my costs continue to rise. Probably just filed my final taxes with TurboTax. Switching next year.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax is not as intuitive as earlier versions. I claimed my grandson as a dependent on my return. I filled out his return and got the impression that I could not claim him as a dependent. I reached this conclusion because of the poor wording. Also, when filing the State Return, I was prompted to sign in to my account online to make payment. I was promtedd for my "user name" but I could not input the "username" from the keyboard. I had to call to make payment and this required being put on hold for 10 minutes. This ocurred for two state forms. The last rep said that by pressing the tab key twice, the username prompt would work. The same issue occurred where I was prompted for Medical Expenses and I couldn't provide the input from the keyboard. I was not alerted that this had to be provided from the worksheet. I was frustrated several times this year and I have been a TurboTax customer for as long as I can remember.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2532