TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Not completely sure if I would use it again! Paid 50 for Deluxe package + 25 (for state efile). Not sure if this is worth it considering that taxes can be done professionally for 100-150. It also took me several hours (it was my first time), and I struggled with questions that were not very clear to me
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax, the friend there when you need them Every year, around February, I start to panic, and then I take a deep breath and remember how easy it was the year before. I just gotta sit down with the documents, do a little data entry with a glass of wine, and booom, done (hopefully) TurboTax is the best!
Date published: 2022-04-09
Rated 2 out of 5 by from Still complicated and some questions are confusing Have used turbo tax for years and years. the software continues to ask me if I have any carryover expenses or credits from prior years - why? If i do, the program should know this - seems like a miss. Some questions don't really make sense and the links to answers don't clarify enough and trying to ask the community is risky because anyone can answer. Some of the help text links within the program take you to a page you can read; others take you to a page where the typeface is so small, it's as if they Turbo Tax doesn't have enough staff to fix their stuff, which is quite concerning and discouraging. not sure i will use Turbo Tax in the future.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTaxi is very helpful. It great for people who want to file their taxes on their own schedule.
Date published: 2022-04-09
Rated 3 out of 5 by from TurboTax Has Been Better I have been a TurboTax user for as long as they've been around. I switched to a Mac a couple of years ago, after using the PC version before that. I can't say if it's because the tax code has gotten even more complex (it has), or if it's the Mac version of the program, but our tax return isn't very complicated, but it's gotten immensely more difficult to prepare and file that ever before. I see numbers in the Easy Step program that don't match what they should, though when I go to the actual return forms, they are correct. The guidance and help is inadequate, and Intuit's substitute is to send me to the TurboTax forum which may or may not answer my question. I manage to get it done, but it's getting harder every year.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax user for years As always is the case every year, Turbo Tax is easy to use and gives me the confidence to know I have done everything legally and correctly.
Date published: 2022-04-09
Rated 5 out of 5 by from Able to take it at my own time. Great with kids! Relaxed, easy questions. Not time sensitive. log in and out as much as needed. great when you have small children.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is great! TurboTax was easy to use to file my taxes. My taxes were pretty complex and the product incorporated everything I needed.
Date published: 2022-04-09
Rated 1 out of 5 by from Tax software is such a gimmick! I paid $70 for this at Costco and I still had to pay $26 to file my State taxes!!! This is infuriating b/c I only make $25,000 a year! It was not clear from the packaging that the state taxes were not free. Very misleading.
Date published: 2022-04-09
Rated 1 out of 5 by from It's so difficult to use with multistate filings Last year I moved out from Maryland to North Carolina after I was using TT since 1992. I still have to file Maryland NR tax through MD Form 505 for an S-Corporation in Maryland. But there is NO way for me to enter the Maryland Pass-Through tax been withheld in the Line 45. All the instructions and online QA information are useless. I finally have to use "override" to fill in my tax been paid into Line 45 in Form 505 to get my credit. There is no automatic data transfer, and no step-by-step QA to guide me to enter the tax withheld.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2518
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not completely sure if I would use it again! Paid 50 for Deluxe package + 25 (for state efile). Not sure if this is worth it considering that taxes can be done professionally for 100-150. It also took me several hours (it was my first time), and I struggled with questions that were not very clear to me
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax, the friend there when you need them Every year, around February, I start to panic, and then I take a deep breath and remember how easy it was the year before. I just gotta sit down with the documents, do a little data entry with a glass of wine, and booom, done (hopefully) TurboTax is the best!
Date published: 2022-04-09
Rated 2 out of 5 by from Still complicated and some questions are confusing Have used turbo tax for years and years. the software continues to ask me if I have any carryover expenses or credits from prior years - why? If i do, the program should know this - seems like a miss. Some questions don't really make sense and the links to answers don't clarify enough and trying to ask the community is risky because anyone can answer. Some of the help text links within the program take you to a page you can read; others take you to a page where the typeface is so small, it's as if they Turbo Tax doesn't have enough staff to fix their stuff, which is quite concerning and discouraging. not sure i will use Turbo Tax in the future.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTaxi is very helpful. It great for people who want to file their taxes on their own schedule.
Date published: 2022-04-09
Rated 3 out of 5 by from TurboTax Has Been Better I have been a TurboTax user for as long as they've been around. I switched to a Mac a couple of years ago, after using the PC version before that. I can't say if it's because the tax code has gotten even more complex (it has), or if it's the Mac version of the program, but our tax return isn't very complicated, but it's gotten immensely more difficult to prepare and file that ever before. I see numbers in the Easy Step program that don't match what they should, though when I go to the actual return forms, they are correct. The guidance and help is inadequate, and Intuit's substitute is to send me to the TurboTax forum which may or may not answer my question. I manage to get it done, but it's getting harder every year.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax user for years As always is the case every year, Turbo Tax is easy to use and gives me the confidence to know I have done everything legally and correctly.
Date published: 2022-04-09
Rated 5 out of 5 by from Able to take it at my own time. Great with kids! Relaxed, easy questions. Not time sensitive. log in and out as much as needed. great when you have small children.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is great! TurboTax was easy to use to file my taxes. My taxes were pretty complex and the product incorporated everything I needed.
Date published: 2022-04-09
Rated 1 out of 5 by from Tax software is such a gimmick! I paid $70 for this at Costco and I still had to pay $26 to file my State taxes!!! This is infuriating b/c I only make $25,000 a year! It was not clear from the packaging that the state taxes were not free. Very misleading.
Date published: 2022-04-09
Rated 1 out of 5 by from It's so difficult to use with multistate filings Last year I moved out from Maryland to North Carolina after I was using TT since 1992. I still have to file Maryland NR tax through MD Form 505 for an S-Corporation in Maryland. But there is NO way for me to enter the Maryland Pass-Through tax been withheld in the Line 45. All the instructions and online QA information are useless. I finally have to use "override" to fill in my tax been paid into Line 45 in Form 505 to get my credit. There is no automatic data transfer, and no step-by-step QA to guide me to enter the tax withheld.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2518