TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 3 out of 5 by from Confusing site but it's really the only option I find the site super confusing and hard to navigate, particularly the self-employed version. The questions are very unclear. I think questions structured as double negatives on tax instructions just leads to a poor user experience. It's hard to follow along. The branding is pretty, though.
Date published: 2022-04-06
Rated 4 out of 5 by from Thank you turbo tax! Turbo tax is excellent! It is fast and easy to use.
Date published: 2022-04-06
Rated 4 out of 5 by from Turbotax Full Service Premier is very convenient My family and I were pressed for time and were traveling abroad. So using Turbotax Live Full Service Premier allowed us to outsource the filing of our return while leveraging the information turbotax had from our previous filing years.
Date published: 2022-04-06
Rated 1 out of 5 by from Convenient Until You Have Problems I like being able to get all my tax documents by linking my accounts to things, but I've had an issue where my tax return is getting refused due to duplicate information. I went through the fix it now steps and no where in those steps does the software allow me to go back and check my return for errors. I just have to resubmit my claim for now and cross my figures. Note this all happened outside of normal business hours for turbotax, and while this isn't completely their fault, their autonomous help agent makes it impossible to send an email on tax questions. It's either wait till tomorrow or shove it, which for $75 + is kind of ridiculous. I've used cheaper tax software, and all you're paying for here is the bank and brokerage connectivity, passed that its just a nicer looking eztaxreturn which allows you to submit a more complex 1099-DIV
Date published: 2022-04-06
Rated 5 out of 5 by from nICE Easy process and would encourage anyone to try. Thanks
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax takes the stress out of the process Helpful checking for every tax break possible . I would recommend turbo tax to everyone
Date published: 2022-04-06
Rated 5 out of 5 by from Great to have live CPAs available for advice Having the ability to contact various CPAs during the process of doing my taxes was invaluable. I have confidence in the calculations done by TurboTax.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax easy AF! Easy to use!!! And fastest way to file. Don't waste your money with those tax prepares, half the time you probably know more about your taxes than they do. They are not accountants.......
Date published: 2022-04-06
Rated 4 out of 5 by from GOOD JOB I WOULD'VE LIKE TO SPEAK WITH ONE OF THE LIVE REP. BUT IT SAID THEY WERE ALL BUSY AND THEY WANT U TO GET AN APPOINTMENT AND I DONT HAVE THE TIME .
Date published: 2022-04-06
Rated 4 out of 5 by from Very good for beginners Very easy to use and well built. Still would suggest you have someone look it over
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2518
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Confusing site but it's really the only option I find the site super confusing and hard to navigate, particularly the self-employed version. The questions are very unclear. I think questions structured as double negatives on tax instructions just leads to a poor user experience. It's hard to follow along. The branding is pretty, though.
Date published: 2022-04-06
Rated 4 out of 5 by from Thank you turbo tax! Turbo tax is excellent! It is fast and easy to use.
Date published: 2022-04-06
Rated 4 out of 5 by from Turbotax Full Service Premier is very convenient My family and I were pressed for time and were traveling abroad. So using Turbotax Live Full Service Premier allowed us to outsource the filing of our return while leveraging the information turbotax had from our previous filing years.
Date published: 2022-04-06
Rated 1 out of 5 by from Convenient Until You Have Problems I like being able to get all my tax documents by linking my accounts to things, but I've had an issue where my tax return is getting refused due to duplicate information. I went through the fix it now steps and no where in those steps does the software allow me to go back and check my return for errors. I just have to resubmit my claim for now and cross my figures. Note this all happened outside of normal business hours for turbotax, and while this isn't completely their fault, their autonomous help agent makes it impossible to send an email on tax questions. It's either wait till tomorrow or shove it, which for $75 + is kind of ridiculous. I've used cheaper tax software, and all you're paying for here is the bank and brokerage connectivity, passed that its just a nicer looking eztaxreturn which allows you to submit a more complex 1099-DIV
Date published: 2022-04-06
Rated 5 out of 5 by from nICE Easy process and would encourage anyone to try. Thanks
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax takes the stress out of the process Helpful checking for every tax break possible . I would recommend turbo tax to everyone
Date published: 2022-04-06
Rated 5 out of 5 by from Great to have live CPAs available for advice Having the ability to contact various CPAs during the process of doing my taxes was invaluable. I have confidence in the calculations done by TurboTax.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax easy AF! Easy to use!!! And fastest way to file. Don't waste your money with those tax prepares, half the time you probably know more about your taxes than they do. They are not accountants.......
Date published: 2022-04-06
Rated 4 out of 5 by from GOOD JOB I WOULD'VE LIKE TO SPEAK WITH ONE OF THE LIVE REP. BUT IT SAID THEY WERE ALL BUSY AND THEY WANT U TO GET AN APPOINTMENT AND I DONT HAVE THE TIME .
Date published: 2022-04-06
Rated 4 out of 5 by from Very good for beginners Very easy to use and well built. Still would suggest you have someone look it over
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2518