TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Makes a complicated process easier! Income tax regulations are far too complicated for the average person to keep up with. TurboTax makes the filing process more manageable and means I don't have to stay on top of all the tax law changes to pay my taxes correctly.
Date published: 2022-04-11
Rated 5 out of 5 by from Download version is much better than online versio I have always used the download version. I initially switched to the online version this year and it was not nearly as user friendly. It also inexplicably indicated I owed prepayment penalties when the amount I prepaid in taxes actually increased YoY. I was nearly done completing the online forms before aborting in favor of the download version. I find it more intuitive and I was more confident in its reliability and final result.
Date published: 2022-04-11
Rated 1 out of 5 by from WOULDN'T LET ME FILE would not let me file. had a stupid box that it wanted to exclude, but, i needed to add a withholding
Date published: 2022-04-11
Rated 5 out of 5 by from Loyal Customer Great experience as always! XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Date published: 2022-04-11
Rated 3 out of 5 by from Incorrect default data After using Turo Tax since 2015, only this year was there incorrect data as a default. Including pension assumption that it was a govt pension, never had before --- Also, default info related to income in Puerto Rico. I think these errors / default info was coming through in the updates
Date published: 2022-04-11
Rated 5 out of 5 by from Easy and Reliable! Turbo Tax has been and still is so easy and comfortable to use. So much better then going into H&R and paying a couple hundred for the same or less back on my return. Granted, my return is not has complicated as some, but the step by step walk-through. Make it all painless. If your reading this and are undecided. Give it a try.
Date published: 2022-04-11
Rated 4 out of 5 by from Easy to navigate Great way to do it yourself specially if you only do standard W2s
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax saves time/answers standard questions I had the usual good experience using Turbo Tax for 2021 taxes. This year, however, you had to be a little more cautious because of the governments' stimulus payments. Turbo Tax did not seem to have a clear input for Fed letter #6475, so you had to go into the instructions to find the answer. Also, to get better clarification on receiving credit for energy saving construction, I had to go to the federal tax code to get clarification. Other than that, the program was very helpful. See you next year.
Date published: 2022-04-11
Rated 5 out of 5 by from Super AWESOME! Outstanding service. Easy to navigate. Highly recommended..Thank you!
Date published: 2022-04-11
Rated 4 out of 5 by from Extremely helpful Detailed walk through of each tax area was helpful. I was able to evaluate if filing joint or separately was beneficial - although I would have liked a feature where I could click that option from my joint return to automatically recalculate rather than having to do 3 separate taxes from scratch.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2517
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Makes a complicated process easier! Income tax regulations are far too complicated for the average person to keep up with. TurboTax makes the filing process more manageable and means I don't have to stay on top of all the tax law changes to pay my taxes correctly.
Date published: 2022-04-11
Rated 5 out of 5 by from Download version is much better than online versio I have always used the download version. I initially switched to the online version this year and it was not nearly as user friendly. It also inexplicably indicated I owed prepayment penalties when the amount I prepaid in taxes actually increased YoY. I was nearly done completing the online forms before aborting in favor of the download version. I find it more intuitive and I was more confident in its reliability and final result.
Date published: 2022-04-11
Rated 1 out of 5 by from WOULDN'T LET ME FILE would not let me file. had a stupid box that it wanted to exclude, but, i needed to add a withholding
Date published: 2022-04-11
Rated 5 out of 5 by from Loyal Customer Great experience as always! XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Date published: 2022-04-11
Rated 3 out of 5 by from Incorrect default data After using Turo Tax since 2015, only this year was there incorrect data as a default. Including pension assumption that it was a govt pension, never had before --- Also, default info related to income in Puerto Rico. I think these errors / default info was coming through in the updates
Date published: 2022-04-11
Rated 5 out of 5 by from Easy and Reliable! Turbo Tax has been and still is so easy and comfortable to use. So much better then going into H&R and paying a couple hundred for the same or less back on my return. Granted, my return is not has complicated as some, but the step by step walk-through. Make it all painless. If your reading this and are undecided. Give it a try.
Date published: 2022-04-11
Rated 4 out of 5 by from Easy to navigate Great way to do it yourself specially if you only do standard W2s
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax saves time/answers standard questions I had the usual good experience using Turbo Tax for 2021 taxes. This year, however, you had to be a little more cautious because of the governments' stimulus payments. Turbo Tax did not seem to have a clear input for Fed letter #6475, so you had to go into the instructions to find the answer. Also, to get better clarification on receiving credit for energy saving construction, I had to go to the federal tax code to get clarification. Other than that, the program was very helpful. See you next year.
Date published: 2022-04-11
Rated 5 out of 5 by from Super AWESOME! Outstanding service. Easy to navigate. Highly recommended..Thank you!
Date published: 2022-04-11
Rated 4 out of 5 by from Extremely helpful Detailed walk through of each tax area was helpful. I was able to evaluate if filing joint or separately was beneficial - although I would have liked a feature where I could click that option from my joint return to automatically recalculate rather than having to do 3 separate taxes from scratch.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2517