TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TurboTax Cost Us $107 in Penalties and Fees We filed our taxes with TurboTax last year. We had been paying estimated tax to the State of Michigan for the last several years. TurboTax did not recommend doing so this year (2020). I went through all our filing and checked the help settings because I felt uncomfortable about the change. All the information we could find without paying for another upgrade said we would not need to pay estimated taxes. Now, we find out we owe $107 in penalties and interest for underpayment of taxes because we didn't pay estimated taxes this last year. The bottom line is that TurboTax charged us $110 dollars for a very basic tax preparation and cost us $107. Even though TurboTax has a record of filing our taxes last year, no "Sorry, we messed up your taxes," message shows up. My advice is don't trust this product unless you want to pay for the top product. They clearly don't back their lower versions. Definitely do not trust the advertising of "Free" tax preparation.
Date published: 2021-03-21
Rated 5 out of 5 by from great job turbo easy to navigate. confident in receiving the most refund.
Date published: 2021-03-21
Rated 5 out of 5 by from Love it! Very easy to use! It was free and i had no problem getting the support i needed to complete my taxes. Thank you!
Date published: 2021-03-21
Rated 1 out of 5 by from 2020 too many issues,no support from Intuit, yuck This year I had many issues with the software, I will consider using other filing options next Year, Still waiting for a response to my inquiry, in how I can access my original tax form to fix My pin Number after I tried to file electronically, got a different refund info on my second return I file, I paid twice to file my state taxes. Use at Your own risk.
Date published: 2021-03-21
Rated 5 out of 5 by from Simple, easy and reassureing Very easy to file and have answers to questions right at hand, been using turbo tax a long time love it
Date published: 2021-03-21
Rated 4 out of 5 by from awesome it was great. fast and easy to use for doing it first time solo
Date published: 2021-03-21
Rated 5 out of 5 by from So Easy to Use This program is so easy to use and very, very, very stress free! I love it!!!!
Date published: 2021-03-21
Rated 5 out of 5 by from Walks you through, and great communication Tax experts did answer questions before and after filing. Great communication
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo Tax is GREAT I've used Turbo Tax for six yrs straight. I've always had a positive experience and appreciate all the additional assistance available should I need it.
Date published: 2021-03-21
Rated 5 out of 5 by from TurboTax Deluxe has been wonderful for us We have used it for too many years to even remember. Always thorough, accurate, and organized - makes the process relatively painless compared to trying to do it ourselves manually.
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 2503
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TurboTax Cost Us $107 in Penalties and Fees We filed our taxes with TurboTax last year. We had been paying estimated tax to the State of Michigan for the last several years. TurboTax did not recommend doing so this year (2020). I went through all our filing and checked the help settings because I felt uncomfortable about the change. All the information we could find without paying for another upgrade said we would not need to pay estimated taxes. Now, we find out we owe $107 in penalties and interest for underpayment of taxes because we didn't pay estimated taxes this last year. The bottom line is that TurboTax charged us $110 dollars for a very basic tax preparation and cost us $107. Even though TurboTax has a record of filing our taxes last year, no "Sorry, we messed up your taxes," message shows up. My advice is don't trust this product unless you want to pay for the top product. They clearly don't back their lower versions. Definitely do not trust the advertising of "Free" tax preparation.
Date published: 2021-03-21
Rated 5 out of 5 by from great job turbo easy to navigate. confident in receiving the most refund.
Date published: 2021-03-21
Rated 5 out of 5 by from Love it! Very easy to use! It was free and i had no problem getting the support i needed to complete my taxes. Thank you!
Date published: 2021-03-21
Rated 1 out of 5 by from 2020 too many issues,no support from Intuit, yuck This year I had many issues with the software, I will consider using other filing options next Year, Still waiting for a response to my inquiry, in how I can access my original tax form to fix My pin Number after I tried to file electronically, got a different refund info on my second return I file, I paid twice to file my state taxes. Use at Your own risk.
Date published: 2021-03-21
Rated 5 out of 5 by from Simple, easy and reassureing Very easy to file and have answers to questions right at hand, been using turbo tax a long time love it
Date published: 2021-03-21
Rated 4 out of 5 by from awesome it was great. fast and easy to use for doing it first time solo
Date published: 2021-03-21
Rated 5 out of 5 by from So Easy to Use This program is so easy to use and very, very, very stress free! I love it!!!!
Date published: 2021-03-21
Rated 5 out of 5 by from Walks you through, and great communication Tax experts did answer questions before and after filing. Great communication
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo Tax is GREAT I've used Turbo Tax for six yrs straight. I've always had a positive experience and appreciate all the additional assistance available should I need it.
Date published: 2021-03-21
Rated 5 out of 5 by from TurboTax Deluxe has been wonderful for us We have used it for too many years to even remember. Always thorough, accurate, and organized - makes the process relatively painless compared to trying to do it ourselves manually.
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 2503