TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 1 out of 5 by
null from
TurboTax Cost Us $107 in Penalties and Fees
We filed our taxes with TurboTax last year. We had been paying estimated tax to the State of Michigan for the last several years. TurboTax did not recommend doing so this year (2020). I went through all our filing and checked the help settings because I felt uncomfortable about the change. All the information we could find without paying for another upgrade said we would not need to pay estimated taxes. Now, we find out we owe $107 in penalties and interest for underpayment of taxes because we didn't pay estimated taxes this last year. The bottom line is that TurboTax charged us $110 dollars for a very basic tax preparation and cost us $107. Even though TurboTax has a record of filing our taxes last year, no "Sorry, we messed up your taxes," message shows up. My advice is don't trust this product unless you want to pay for the top product. They clearly don't back their lower versions. Definitely do not trust the advertising of "Free" tax preparation.
Date published: 2021-03-21
Rated 5 out of 5 by
dhalia from
great job turbo
easy to navigate. confident in receiving the most refund.
Date published: 2021-03-21
Rated 5 out of 5 by
Mpratt66 from
Love it!
Very easy to use! It was free and i had no problem getting the support i needed to complete my taxes. Thank you!
Date published: 2021-03-21
Rated 1 out of 5 by
Salsipuedes from
2020 too many issues,no support from Intuit, yuck
This year I had many issues with the software, I will consider using other filing options next Year, Still waiting for a response to my inquiry, in how I can access my original tax form to fix My pin Number after I tried to file electronically, got a different refund info on my second return I file, I paid twice to file my state taxes. Use at Your own risk.
Date published: 2021-03-21
Rated 5 out of 5 by
Jillcatmom from
Simple, easy and reassureing
Very easy to file and have answers to questions right at hand, been using turbo tax a long time love it
Date published: 2021-03-21
Rated 4 out of 5 by
kimmi_baize from
awesome
it was great. fast and easy to use for doing it first time solo
Date published: 2021-03-21
Rated 5 out of 5 by
KRocker1 from
So Easy to Use
This program is so easy to use and very, very, very stress free! I love it!!!!
Date published: 2021-03-21
Rated 5 out of 5 by
BarryPA from
Walks you through, and great communication
Tax experts did answer questions before and after filing. Great communication
Date published: 2021-03-21
Rated 5 out of 5 by
LSUGrad from
Turbo Tax is GREAT
I've used Turbo Tax for six yrs straight. I've always had a positive experience and appreciate all the additional assistance available should I need it.
Date published: 2021-03-21
Rated 5 out of 5 by
wayne_pa from
TurboTax Deluxe has been wonderful for us
We have used it for too many years to even remember. Always thorough, accurate, and organized - makes the process relatively painless compared to trying to do it ourselves manually.
All TurboTax® Offerings Reviews - Page 2503
Date published: 2021-03-21
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 1 out of 5 by
null from
TurboTax Cost Us $107 in Penalties and Fees
We filed our taxes with TurboTax last year. We had been paying estimated tax to the State of Michigan for the last several years. TurboTax did not recommend doing so this year (2020). I went through all our filing and checked the help settings because I felt uncomfortable about the change. All the information we could find without paying for another upgrade said we would not need to pay estimated taxes. Now, we find out we owe $107 in penalties and interest for underpayment of taxes because we didn't pay estimated taxes this last year. The bottom line is that TurboTax charged us $110 dollars for a very basic tax preparation and cost us $107. Even though TurboTax has a record of filing our taxes last year, no "Sorry, we messed up your taxes," message shows up. My advice is don't trust this product unless you want to pay for the top product. They clearly don't back their lower versions. Definitely do not trust the advertising of "Free" tax preparation.
Date published: 2021-03-21
Rated 5 out of 5 by
dhalia from
great job turbo
easy to navigate. confident in receiving the most refund.
Date published: 2021-03-21
Rated 5 out of 5 by
Mpratt66 from
Love it!
Very easy to use! It was free and i had no problem getting the support i needed to complete my taxes. Thank you!
Date published: 2021-03-21
Rated 1 out of 5 by
Salsipuedes from
2020 too many issues,no support from Intuit, yuck
This year I had many issues with the software, I will consider using other filing options next Year, Still waiting for a response to my inquiry, in how I can access my original tax form to fix My pin Number after I tried to file electronically, got a different refund info on my second return I file, I paid twice to file my state taxes. Use at Your own risk.
Date published: 2021-03-21
Rated 5 out of 5 by
Jillcatmom from
Simple, easy and reassureing
Very easy to file and have answers to questions right at hand, been using turbo tax a long time love it
Date published: 2021-03-21
Rated 4 out of 5 by
kimmi_baize from
awesome
it was great. fast and easy to use for doing it first time solo
Date published: 2021-03-21
Rated 5 out of 5 by
KRocker1 from
So Easy to Use
This program is so easy to use and very, very, very stress free! I love it!!!!
Date published: 2021-03-21
Rated 5 out of 5 by
BarryPA from
Walks you through, and great communication
Tax experts did answer questions before and after filing. Great communication
Date published: 2021-03-21
Rated 5 out of 5 by
LSUGrad from
Turbo Tax is GREAT
I've used Turbo Tax for six yrs straight. I've always had a positive experience and appreciate all the additional assistance available should I need it.
Date published: 2021-03-21
Rated 5 out of 5 by
wayne_pa from
TurboTax Deluxe has been wonderful for us
We have used it for too many years to even remember. Always thorough, accurate, and organized - makes the process relatively painless compared to trying to do it ourselves manually.
All TurboTax® Offerings Reviews - Page 2503
Date published: 2021-03-21