TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Excellent product easy to use. Epets are as they say...true experts.
Date published: 2023-04-15
Rated 1 out of 5 by from Terrible Did not let me know if I needed to pay before printing. Wanted to mail in state but somehow charged for Efile state and could not change. Way too expensive, I will use a different form of tax preparation next year. My CPA would only charge me $200.00 for filing, all the paper, and a copy. Also, I purchased Turbo Tax from Costco, and I have Catalina software but TT needed Big Sur but nowhere on package did it state this. What a hassle. I have used Turbo in the past, but it has definitely changed and hard to navigate. I like the older way where you could see forms and then print and then pay to file. You should go back to this. And now I can not pick out a decent nickname because everything is used.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is THE best! It's the best! Fast, easy, secure, etc. HIGHLY recommend!
Date published: 2023-04-15
Rated 1 out of 5 by from Turbo tax is a horrible system to use I hate it I had to resubmit my taxes 14 times because of a system glitch. And I have to now take off of work to mail in my taxes b/c turbo tax rifle was messed up and kept putting my AGI at 0 and having info my taxes rejected. I hate turbo tax and I feel as though I should get a refund for the trouble I’ve gone threw.
Date published: 2023-04-15
Rated 4 out of 5 by from Good but could be improved Overall, TT is good but there are some pitfalls I would like to see improved. Number one is that it should ask you whether you want a pdf document created at the end. It shouldn't be necessary to review and then save this without being prompted. Also, it asks you to review the same questions EVERY time you review the form. Surely some of the redundancy could be eliminated.
Date published: 2023-04-15
Rated 5 out of 5 by from Easy and fast Easy to follow instructions, turbo tax is awesome!
Date published: 2023-04-15
Rated 3 out of 5 by from Asks unnecessary questions In multiple sections users are asked for information and then informed that they are not eligible for deduction. For example when filing son's tax return asked for all college expense information and after everything entered informed him he was ineligible because parents can claim him as a dependent. Was asked at beginning of return if he was a dependent so should have informed him he was ineligible prior to asking for information. This is just one example. Time wasted entering unnecessary information.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent tool! It was very easy to use and incredibly quick! I will definitely use this again next year.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is my Yearly Tax Helper It is easy to use Turbo Tax for my tax reporting needs. The calculations are always spot on (unless I input something wrong). The error checking is what I depend upon for peace of mind that my return is as accurate as it can be
Date published: 2023-04-15
Rated 5 out of 5 by from Grueling process but helpful Taxes alone are grueling. Turbo tax made it as simple as possible to get thru this task.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2502
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent product easy to use. Epets are as they say...true experts.
Date published: 2023-04-15
Rated 1 out of 5 by from Terrible Did not let me know if I needed to pay before printing. Wanted to mail in state but somehow charged for Efile state and could not change. Way too expensive, I will use a different form of tax preparation next year. My CPA would only charge me $200.00 for filing, all the paper, and a copy. Also, I purchased Turbo Tax from Costco, and I have Catalina software but TT needed Big Sur but nowhere on package did it state this. What a hassle. I have used Turbo in the past, but it has definitely changed and hard to navigate. I like the older way where you could see forms and then print and then pay to file. You should go back to this. And now I can not pick out a decent nickname because everything is used.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is THE best! It's the best! Fast, easy, secure, etc. HIGHLY recommend!
Date published: 2023-04-15
Rated 1 out of 5 by from Turbo tax is a horrible system to use I hate it I had to resubmit my taxes 14 times because of a system glitch. And I have to now take off of work to mail in my taxes b/c turbo tax rifle was messed up and kept putting my AGI at 0 and having info my taxes rejected. I hate turbo tax and I feel as though I should get a refund for the trouble I’ve gone threw.
Date published: 2023-04-15
Rated 4 out of 5 by from Good but could be improved Overall, TT is good but there are some pitfalls I would like to see improved. Number one is that it should ask you whether you want a pdf document created at the end. It shouldn't be necessary to review and then save this without being prompted. Also, it asks you to review the same questions EVERY time you review the form. Surely some of the redundancy could be eliminated.
Date published: 2023-04-15
Rated 5 out of 5 by from Easy and fast Easy to follow instructions, turbo tax is awesome!
Date published: 2023-04-15
Rated 3 out of 5 by from Asks unnecessary questions In multiple sections users are asked for information and then informed that they are not eligible for deduction. For example when filing son's tax return asked for all college expense information and after everything entered informed him he was ineligible because parents can claim him as a dependent. Was asked at beginning of return if he was a dependent so should have informed him he was ineligible prior to asking for information. This is just one example. Time wasted entering unnecessary information.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent tool! It was very easy to use and incredibly quick! I will definitely use this again next year.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is my Yearly Tax Helper It is easy to use Turbo Tax for my tax reporting needs. The calculations are always spot on (unless I input something wrong). The error checking is what I depend upon for peace of mind that my return is as accurate as it can be
Date published: 2023-04-15
Rated 5 out of 5 by from Grueling process but helpful Taxes alone are grueling. Turbo tax made it as simple as possible to get thru this task.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2502