TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 4 out of 5 by from Turbo Tax has been a little more difficult this ye I have been using Turbo Tax since the early 80s, I still have my first copy.
Date published: 2022-10-30
Rated 3 out of 5 by from The Balance Sheet Wasn't Intuitive I was very frustrated that I could not easily go back and change my numbers in the step-by-step section for the balance sheet. I ended up deleting the form several times and manually entering the numbers. This added a couple of hours to something that should have taken a half hour!
Date published: 2022-10-30
Rated 5 out of 5 by from SO STRESS-FREE! my blood pressure went down 20 pts after getting this done. why did i wait? super easy, thanks
Date published: 2022-10-30
Rated 5 out of 5 by from Good to go It was good very quick and to the point. Would recommend
Date published: 2022-10-30
Rated 5 out of 5 by from Turbo Tax is Super Easy to follow step by step directions and fast preparation. Efile is great and everything is provided for my use.
Date published: 2022-10-30
Rated 5 out of 5 by from Easy Taxes It was quick and easy to follow. I was able to follow instructions without any issues.
Date published: 2022-10-30
Rated 1 out of 5 by from Turbo Tax Awful I have used TT for years, but this year was the worst experience I have ever had. It all has to do with a reject code IND-031-04. I tried to submit my return several times but It was just rejected each time. I tried your 'chat' system but that was a complete flop. I could not get any of the chatees to tell me, explain to me, show me, or make any sense on why I received this reject code or worst yet, how to fix it. Here it is Oct. 28 and I missed the last date to e-file, so I am printing my return to mail it in. I still haven't fixed the AGI issue but at least I will comply with the extension date. I would fix it in a second if someone could tell me how to do it. I don't know what is going to happen from here on out, but i'm sure there will be penalties and fines that I will have to pay. When I get through here, I will be canceling my 2022 subscription. This is too bad, because there is a simple fix here. You need to have three tier help desk process. The first tier is this awful chat thing that you use, the second tier is a higher-level process, and the third tier you actually talk to a person (what a crazy idea). And you use an access code to move you from tier to tier.
Date published: 2022-10-29
Rated 1 out of 5 by from Input the Same thing over and over. Terrible Stop making me input the same bank number over and over
Date published: 2022-10-29
Rated 4 out of 5 by from Great need to explain why IRS disagreed w/refund Been using TurboTax for years. I do ours, inlaws and my daughters. This year IRS disagreed w/my daughters but no reason given and nothing in TurboTax to help us figure out what the problem was
Date published: 2022-10-29
Rated 1 out of 5 by from Not user friendly for amending I need to amend a return and it is extremely difficult. The online help doesn't match up with the screens and menu I am seeing. I will need to call customer support
Date published: 2022-10-29
All TurboTax® Offerings Reviews - Page 26
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax has been a little more difficult this ye I have been using Turbo Tax since the early 80s, I still have my first copy.
Date published: 2022-10-30
Rated 3 out of 5 by from The Balance Sheet Wasn't Intuitive I was very frustrated that I could not easily go back and change my numbers in the step-by-step section for the balance sheet. I ended up deleting the form several times and manually entering the numbers. This added a couple of hours to something that should have taken a half hour!
Date published: 2022-10-30
Rated 5 out of 5 by from SO STRESS-FREE! my blood pressure went down 20 pts after getting this done. why did i wait? super easy, thanks
Date published: 2022-10-30
Rated 5 out of 5 by from Good to go It was good very quick and to the point. Would recommend
Date published: 2022-10-30
Rated 5 out of 5 by from Turbo Tax is Super Easy to follow step by step directions and fast preparation. Efile is great and everything is provided for my use.
Date published: 2022-10-30
Rated 5 out of 5 by from Easy Taxes It was quick and easy to follow. I was able to follow instructions without any issues.
Date published: 2022-10-30
Rated 1 out of 5 by from Turbo Tax Awful I have used TT for years, but this year was the worst experience I have ever had. It all has to do with a reject code IND-031-04. I tried to submit my return several times but It was just rejected each time. I tried your 'chat' system but that was a complete flop. I could not get any of the chatees to tell me, explain to me, show me, or make any sense on why I received this reject code or worst yet, how to fix it. Here it is Oct. 28 and I missed the last date to e-file, so I am printing my return to mail it in. I still haven't fixed the AGI issue but at least I will comply with the extension date. I would fix it in a second if someone could tell me how to do it. I don't know what is going to happen from here on out, but i'm sure there will be penalties and fines that I will have to pay. When I get through here, I will be canceling my 2022 subscription. This is too bad, because there is a simple fix here. You need to have three tier help desk process. The first tier is this awful chat thing that you use, the second tier is a higher-level process, and the third tier you actually talk to a person (what a crazy idea). And you use an access code to move you from tier to tier.
Date published: 2022-10-29
Rated 1 out of 5 by from Input the Same thing over and over. Terrible Stop making me input the same bank number over and over
Date published: 2022-10-29
Rated 4 out of 5 by from Great need to explain why IRS disagreed w/refund Been using TurboTax for years. I do ours, inlaws and my daughters. This year IRS disagreed w/my daughters but no reason given and nothing in TurboTax to help us figure out what the problem was
Date published: 2022-10-29
Rated 1 out of 5 by from Not user friendly for amending I need to amend a return and it is extremely difficult. The online help doesn't match up with the screens and menu I am seeing. I will need to call customer support
Date published: 2022-10-29
All TurboTax® Offerings Reviews - Page 26