TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from it is easy to understand it was easy and fast to use.Filling out the forms were easy as well
Date published: 2021-04-28
Rated 5 out of 5 by from Great Program Had a very hard time getting the program downloaded and installed. I had to call for help and the Tech Support provided me a new download that installed quickly and correctly. Completing my taxes was very straight forward and followed the usual format. In my case, I have a large number of charitable donations. Small amounts but a lot of donations. It is a real pain to work through 4 screens to fill in each donation. I would think you could do a spread sheet format that would allow me to enter the donations on a single page. Also, currently, the list is too long for one page. After each entry, it goes back to item one forcing me to scroll down to the current entry. It will not hold the sort either. If I am looking to enter a particular charity, I sort it, select one, make an entry, return to the master list it has gone back to the original sort. Overall, this is a great product. Thanks for making paying my taxes so ease.
Date published: 2021-04-28
Rated 2 out of 5 by from This year's version of Turbo Tax is a major loser One of the beauties of Turbo Tax has always been that it goes back to last year's return and carries numbers forward to this year. THIS year, too often it says, go get your 2019 return and look at these five lines and add and bring in this from this year, blah blah blah. TOTALLY unhelpful. Why didn't YOU go back to last year's returns and do that? California's version was even worse, basically saying for everything, "If California treats this differently than the Federal government does, do it differently." How would WE know if California treats this differently?! That's what you're supposed to tell us! What were we paying for? I've been using TurboTax for decades, but my experience this year was so bad I do not plan to use it again.
Date published: 2021-04-28
Rated 5 out of 5 by from I love this service I have worked with Turbotax for years. I have learned much about the U.S. Tax system, the priorities, and details from working with this program year after year. For all the people who complain about taxes, but don't KNOW about how tax legislation is written and applied, I would strongly advise doing your own taxes using this to lead you through the process.
Date published: 2021-04-28
Rated 5 out of 5 by from it is easy for a senior citizen Have used Turbo Tax for quite a few years and have never had any problems
Date published: 2021-04-28
Rated 5 out of 5 by from Great Service Friendly service and all questions asked and was answered in a timely manner.
Date published: 2021-04-28
Rated 5 out of 5 by from TT Live Full Service is an essential element. I found that talking with a CPA to be the critical step. It could not have been successful without Fernando.
Date published: 2021-04-28
Rated 4 out of 5 by from Needs Improvement 1. State e-Filing should be included in Turbo-Tax premier just as Federal is. There should not be an additional fee for State Returns. 2. Only 5 Free Federal e-file Returns are included. There should be an upgrade (for an additional fee) to purchase additional Federal e-filings to accommodate larger families.
Date published: 2021-04-28
Rated 5 out of 5 by from Extremely easy! I have filed with Turbotax for the past few years, always easy, always straight forward, always free!
Date published: 2021-04-28
Rated 2 out of 5 by from Turbo Tax is confusing It was hard to get the whole process completed i had to revisit the site several times, i never did get an email letting me know my taxes needed attention.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2500
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from it is easy to understand it was easy and fast to use.Filling out the forms were easy as well
Date published: 2021-04-28
Rated 5 out of 5 by from Great Program Had a very hard time getting the program downloaded and installed. I had to call for help and the Tech Support provided me a new download that installed quickly and correctly. Completing my taxes was very straight forward and followed the usual format. In my case, I have a large number of charitable donations. Small amounts but a lot of donations. It is a real pain to work through 4 screens to fill in each donation. I would think you could do a spread sheet format that would allow me to enter the donations on a single page. Also, currently, the list is too long for one page. After each entry, it goes back to item one forcing me to scroll down to the current entry. It will not hold the sort either. If I am looking to enter a particular charity, I sort it, select one, make an entry, return to the master list it has gone back to the original sort. Overall, this is a great product. Thanks for making paying my taxes so ease.
Date published: 2021-04-28
Rated 2 out of 5 by from This year's version of Turbo Tax is a major loser One of the beauties of Turbo Tax has always been that it goes back to last year's return and carries numbers forward to this year. THIS year, too often it says, go get your 2019 return and look at these five lines and add and bring in this from this year, blah blah blah. TOTALLY unhelpful. Why didn't YOU go back to last year's returns and do that? California's version was even worse, basically saying for everything, "If California treats this differently than the Federal government does, do it differently." How would WE know if California treats this differently?! That's what you're supposed to tell us! What were we paying for? I've been using TurboTax for decades, but my experience this year was so bad I do not plan to use it again.
Date published: 2021-04-28
Rated 5 out of 5 by from I love this service I have worked with Turbotax for years. I have learned much about the U.S. Tax system, the priorities, and details from working with this program year after year. For all the people who complain about taxes, but don't KNOW about how tax legislation is written and applied, I would strongly advise doing your own taxes using this to lead you through the process.
Date published: 2021-04-28
Rated 5 out of 5 by from it is easy for a senior citizen Have used Turbo Tax for quite a few years and have never had any problems
Date published: 2021-04-28
Rated 5 out of 5 by from Great Service Friendly service and all questions asked and was answered in a timely manner.
Date published: 2021-04-28
Rated 5 out of 5 by from TT Live Full Service is an essential element. I found that talking with a CPA to be the critical step. It could not have been successful without Fernando.
Date published: 2021-04-28
Rated 4 out of 5 by from Needs Improvement 1. State e-Filing should be included in Turbo-Tax premier just as Federal is. There should not be an additional fee for State Returns. 2. Only 5 Free Federal e-file Returns are included. There should be an upgrade (for an additional fee) to purchase additional Federal e-filings to accommodate larger families.
Date published: 2021-04-28
Rated 5 out of 5 by from Extremely easy! I have filed with Turbotax for the past few years, always easy, always straight forward, always free!
Date published: 2021-04-28
Rated 2 out of 5 by from Turbo Tax is confusing It was hard to get the whole process completed i had to revisit the site several times, i never did get an email letting me know my taxes needed attention.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2500