TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Free edition all the way Free edition is the way to go. Been using it for 8 years.
Date published: 2023-02-02
Rated 5 out of 5 by from Easier than I thought This was my first time doing my taxes on my own, and I must say that I am very impressed with Turbotax. Constantly checked to make sure that I was okay and was comfortable completing them.Would highly recommend to beginners.
Date published: 2023-02-02
Rated 5 out of 5 by from So easy and quick Turbo Tax is very user friendly, thorough, and Fast!
Date published: 2023-02-02
Rated 5 out of 5 by from Awesome job TurboTax you are the best Ease of use never had any issues with my return thanks!
Date published: 2023-02-02
Rated 5 out of 5 by from easy and awesome was great and easy a lot easier and faster than going to Jackson Hewitt and others
Date published: 2023-02-02
Rated 2 out of 5 by from NEED TO BE MORE SPECIFIC I did not have a very good experience with turbo tax did not tell me how much they would be charging.
Date published: 2023-02-02
Rated 5 out of 5 by from Easy Accurate Effortless Preparation The chat rep was outstanding, patient, resourceful, knowledgeable, and encouraging. His help was invaluable and so helpful, I couldn't have prepared my returns w/o him!
Date published: 2023-02-02
Rated 5 out of 5 by from great service Went quick and did amazing job. Was great. kept conversation going.
Date published: 2023-02-02
Rated 2 out of 5 by from awful customer service. I have been using turbotax for 15+ years the past couple of years the I have had to use customer service. It SUCKS!! Chatted with the computer I was told to wait 5 minutes and a live person would call. No call. I called back an hour later same thing. It took me three and half hours to get a live person that I am afraid the advice she gave me is going to bite me in the BUTT she told me to put zero in for last years AGI. because it wouldn't take what was on my 1040 from 2021 . It ended up costing me almost $300. I will not be using them again.
Date published: 2023-02-02
Rated 4 out of 5 by from cool first time doing taxes, just left parents home. taxes suck and are confusing. that is the end of my statement.
Date published: 2023-02-02
All TurboTax® Offerings Reviews - Page 2499
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Free edition all the way Free edition is the way to go. Been using it for 8 years.
Date published: 2023-02-02
Rated 5 out of 5 by from Easier than I thought This was my first time doing my taxes on my own, and I must say that I am very impressed with Turbotax. Constantly checked to make sure that I was okay and was comfortable completing them.Would highly recommend to beginners.
Date published: 2023-02-02
Rated 5 out of 5 by from So easy and quick Turbo Tax is very user friendly, thorough, and Fast!
Date published: 2023-02-02
Rated 5 out of 5 by from Awesome job TurboTax you are the best Ease of use never had any issues with my return thanks!
Date published: 2023-02-02
Rated 5 out of 5 by from easy and awesome was great and easy a lot easier and faster than going to Jackson Hewitt and others
Date published: 2023-02-02
Rated 2 out of 5 by from NEED TO BE MORE SPECIFIC I did not have a very good experience with turbo tax did not tell me how much they would be charging.
Date published: 2023-02-02
Rated 5 out of 5 by from Easy Accurate Effortless Preparation The chat rep was outstanding, patient, resourceful, knowledgeable, and encouraging. His help was invaluable and so helpful, I couldn't have prepared my returns w/o him!
Date published: 2023-02-02
Rated 5 out of 5 by from great service Went quick and did amazing job. Was great. kept conversation going.
Date published: 2023-02-02
Rated 2 out of 5 by from awful customer service. I have been using turbotax for 15+ years the past couple of years the I have had to use customer service. It SUCKS!! Chatted with the computer I was told to wait 5 minutes and a live person would call. No call. I called back an hour later same thing. It took me three and half hours to get a live person that I am afraid the advice she gave me is going to bite me in the BUTT she told me to put zero in for last years AGI. because it wouldn't take what was on my 1040 from 2021 . It ended up costing me almost $300. I will not be using them again.
Date published: 2023-02-02
Rated 4 out of 5 by from cool first time doing taxes, just left parents home. taxes suck and are confusing. that is the end of my statement.
Date published: 2023-02-02
All TurboTax® Offerings Reviews - Page 2499