TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Easy to use I used turbo tax self employed. The program is easy to use and I am confident that I am capturing all necessary breaks. My main criticism comes down to cost. Repeat users should receive discounts for loyalty. Going forward I will shop around all the major players for the best price.
Date published: 2022-04-06
Rated 4 out of 5 by from turbo tax was great the lady was very helpful and explained what I did wrong
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax is great! your product is great with one exception. When you say that the state tax file is free, why do we have to pay 25 dollars? Even with deluxe.
Date published: 2022-04-06
Rated 5 out of 5 by from turbo tax was great. Sherry , our tax expert was great and efficient, provided great info and advice.good experience .
Date published: 2022-04-06
Rated 2 out of 5 by from Lack of communication Was not told the information I provide was not usable and had to reach out myself
Date published: 2022-04-06
Rated 5 out of 5 by from easy to use The system is getting easier to use and help walk through all the form changes in 2021
Date published: 2022-04-06
Rated 5 out of 5 by from Complicated tax year Due to getting remarried and selling an additional house, plus capital losses we needed expert advice to file correctly. Got great service and a larger refund than expected.
Date published: 2022-04-06
Rated 4 out of 5 by from Thank you! Great customer service, for a busy year they have done their best to communicate accordingly.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax rox Quick and easy there was no issues at all. Will use again.
Date published: 2022-04-06
Rated 1 out of 5 by from Terribly priced + Hidden fees +ADs I get that turbo tax went from free file to paid this year but it seems like there is a hidden fee after every section. There also a new add or page demanding I bump up my plan cost every few feet. And after all of that TurboTax has the NERVE to say they're giving me a discount only to tack on another hidden fee that costs more than they took off in the first place. So if I tried to pay with my refund it would charge another $39 as a processing fee. I did my own taxes to save money on going to a guy to do them but at this cost I wound up paying the same if not more than I would've paid him plus saving myself all this headache.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2494
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to use I used turbo tax self employed. The program is easy to use and I am confident that I am capturing all necessary breaks. My main criticism comes down to cost. Repeat users should receive discounts for loyalty. Going forward I will shop around all the major players for the best price.
Date published: 2022-04-06
Rated 4 out of 5 by from turbo tax was great the lady was very helpful and explained what I did wrong
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax is great! your product is great with one exception. When you say that the state tax file is free, why do we have to pay 25 dollars? Even with deluxe.
Date published: 2022-04-06
Rated 5 out of 5 by from turbo tax was great. Sherry , our tax expert was great and efficient, provided great info and advice.good experience .
Date published: 2022-04-06
Rated 2 out of 5 by from Lack of communication Was not told the information I provide was not usable and had to reach out myself
Date published: 2022-04-06
Rated 5 out of 5 by from easy to use The system is getting easier to use and help walk through all the form changes in 2021
Date published: 2022-04-06
Rated 5 out of 5 by from Complicated tax year Due to getting remarried and selling an additional house, plus capital losses we needed expert advice to file correctly. Got great service and a larger refund than expected.
Date published: 2022-04-06
Rated 4 out of 5 by from Thank you! Great customer service, for a busy year they have done their best to communicate accordingly.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax rox Quick and easy there was no issues at all. Will use again.
Date published: 2022-04-06
Rated 1 out of 5 by from Terribly priced + Hidden fees +ADs I get that turbo tax went from free file to paid this year but it seems like there is a hidden fee after every section. There also a new add or page demanding I bump up my plan cost every few feet. And after all of that TurboTax has the NERVE to say they're giving me a discount only to tack on another hidden fee that costs more than they took off in the first place. So if I tried to pay with my refund it would charge another $39 as a processing fee. I did my own taxes to save money on going to a guy to do them but at this cost I wound up paying the same if not more than I would've paid him plus saving myself all this headache.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2494