TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from excellent 5 stars my experience was awesome, with the representative very professional.
Date published: 2022-04-06
Rated 5 out of 5 by from Tax software that's easy to use. Simply put, TurboTax software is easy to use and has a variety of options whether you are looking for help from a tax pro or just want to do it all yourself. TurboTax is safe and trusted to keep my info private and only shown to the IRS and other state tax boards.
Date published: 2022-04-06
Rated 3 out of 5 by from Never Received the Expert Advice I Paid For I tried on several occasions to get expert assistance. The first time, the individual appeared but left before we fully connected. The second time, the representative connected with a great deal of noise in the background, informed me that I had a "lot" of stuff. She attempted to resolve a problem but the phone hung up and she never attempted to call back. I just eventually resolved the issue on my own. Not too impressed with the Turbo Tax assistants for complicated taxes.
Date published: 2022-04-06
Rated 4 out of 5 by from Turbo Tax was very thorough with my return Our return is rather complex with a lot of documents that needed to be entered. Phyllis did an outstanding job of doing this,
Date published: 2022-04-06
Rated 5 out of 5 by from Easy to file It was great and and when you in doubt, I called their customer service and they were so helpful.
Date published: 2022-04-06
Rated 5 out of 5 by from love it TurboTax is a great way to file taxes, it allows you a step by step filing system and you can go back and review several times before you file.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax makes filing fun and easy I like using TurboTax because they explain every part of the filing process. Plus they make it easy to understand
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax is quick, efficient , and convenient I had a more complex tax situation this year and I was really getting stumped. I saw the button to have an actual expert do my taxes. I clicked the button and followed the instructions. I uploaded what I needed to and was talking to an associate in 5 minutes. They reviewed everything and got me matched up with a tax expert and I was speaking to the tax expert within 24 hours. 100% recommend and Willy my tax expert was awesome!
Date published: 2022-04-06
Rated 3 out of 5 by from Helpful but could be better I have been a long time turbo tax user. I use the Premier as it was for investments, this is the same program I have used for years, but had a lot of trouble with getting it to connect with my investment accounts I called and person I talked to didn't have a clue When tried to connect with bank said I needed to upgrade to business. Customer service just said I should upgrade to business which I do not have a business. Finally called my bank they were able to get me the code that the program would not request for me. They even stayed on the line to make sure info transferred properly. Turbo Tax customer service should be aware of program problems and report them. I also miss the future planning that use to be part of the program. This would be very helpful as I am going to be taking 401K disbursements and with future planning it would be helpful in seeing how it would effect taxes next year.
Date published: 2022-04-06
Rated 5 out of 5 by from No problem Is good It's just fine and that's about all I have to say.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2492
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent 5 stars my experience was awesome, with the representative very professional.
Date published: 2022-04-06
Rated 5 out of 5 by from Tax software that's easy to use. Simply put, TurboTax software is easy to use and has a variety of options whether you are looking for help from a tax pro or just want to do it all yourself. TurboTax is safe and trusted to keep my info private and only shown to the IRS and other state tax boards.
Date published: 2022-04-06
Rated 3 out of 5 by from Never Received the Expert Advice I Paid For I tried on several occasions to get expert assistance. The first time, the individual appeared but left before we fully connected. The second time, the representative connected with a great deal of noise in the background, informed me that I had a "lot" of stuff. She attempted to resolve a problem but the phone hung up and she never attempted to call back. I just eventually resolved the issue on my own. Not too impressed with the Turbo Tax assistants for complicated taxes.
Date published: 2022-04-06
Rated 4 out of 5 by from Turbo Tax was very thorough with my return Our return is rather complex with a lot of documents that needed to be entered. Phyllis did an outstanding job of doing this,
Date published: 2022-04-06
Rated 5 out of 5 by from Easy to file It was great and and when you in doubt, I called their customer service and they were so helpful.
Date published: 2022-04-06
Rated 5 out of 5 by from love it TurboTax is a great way to file taxes, it allows you a step by step filing system and you can go back and review several times before you file.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax makes filing fun and easy I like using TurboTax because they explain every part of the filing process. Plus they make it easy to understand
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax is quick, efficient , and convenient I had a more complex tax situation this year and I was really getting stumped. I saw the button to have an actual expert do my taxes. I clicked the button and followed the instructions. I uploaded what I needed to and was talking to an associate in 5 minutes. They reviewed everything and got me matched up with a tax expert and I was speaking to the tax expert within 24 hours. 100% recommend and Willy my tax expert was awesome!
Date published: 2022-04-06
Rated 3 out of 5 by from Helpful but could be better I have been a long time turbo tax user. I use the Premier as it was for investments, this is the same program I have used for years, but had a lot of trouble with getting it to connect with my investment accounts I called and person I talked to didn't have a clue When tried to connect with bank said I needed to upgrade to business. Customer service just said I should upgrade to business which I do not have a business. Finally called my bank they were able to get me the code that the program would not request for me. They even stayed on the line to make sure info transferred properly. Turbo Tax customer service should be aware of program problems and report them. I also miss the future planning that use to be part of the program. This would be very helpful as I am going to be taking 401K disbursements and with future planning it would be helpful in seeing how it would effect taxes next year.
Date published: 2022-04-06
Rated 5 out of 5 by from No problem Is good It's just fine and that's about all I have to say.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2492