TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from turbo tax is easy to use been using turbo tax for 5 years now very easy to use
Date published: 2022-04-09
Rated 2 out of 5 by from Many Issues with the software This year's Turbotax 2021 edition was poorly programmed. Installation: I purchased the desktop version and could not install it. The activate window used to enter the software license key was either blank, or if I could see the fields, I could not enter any information. I called for help, was on the phone for 2 hours then we got cutoff. I called a second time, was on for 2 hours and the assistant alluded that the software developers had been aware of this issue for a while. Use of Turbotax: It always says it will open after an update and never does. A window pops up saying, "opening Turbotax" then goes away and the software does not open. When clicking a drop down menu all selection options appear, but when I go to select an option they randomly disappear. Very frustrating. Not sure where Turbotax gets its "help" or "assistance" information for the states, (MI, ME and MA) but it was not very helpful at all.
Date published: 2022-04-09
Rated 5 out of 5 by from GREAT TO USE DOES WHAT I NEED. BEEN A USER FOR MANY YEARS USER FRIENDLY
Date published: 2022-04-09
Rated 2 out of 5 by from If trolls wrote tax software... File multiple returns for family with this poorly written software. Slow, glitchy, and annoying. Software is poorly integrated into Intuit account for when they keep coming back to ask for more money.
Date published: 2022-04-09
Rated 1 out of 5 by from Overpriced for Kids Charged $94 and wasn't able to file online for Federal or State
Date published: 2022-04-09
Rated 5 out of 5 by from great help again Very helpful chats, help with questions were resolved in a quick and efficient manner. Pleasant and friendly
Date published: 2022-04-09
Rated 3 out of 5 by from Install Stinks Product did not restart after updates were applied. Did an uninstall via the product and it failed to install the state portion. Had to uninstall through Windows to get the state portion. Credit card information window should be allowed to resize. Had to change toolbar settings to get access to the "Continue" button.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is great but costs too much! too expensive for what you do. i hope this will be done for another year
Date published: 2022-04-09
Rated 5 out of 5 by from NEED to allow imports of Crypto for Desktop users I've used Turbotax from the beginning and I plan on continuing. I was surprised that I couldn't import Cointracker info into the desktop version for crypto transaction but that it was available for the online version which I don't use. I hope this option is available for 2022. Thanks!
Date published: 2022-04-09
Rated 4 out of 5 by from Great tax software!! Fed and home state was no problem. However, purchasing an out of state tax software and efile routine was tedious. Was not able to download the out of state software without calling tech support. The first guy was a rookie but the next call was much better. The tech was able to resolve but took time!! He was very able and knowledgeable, thankfully.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2471
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is easy to use been using turbo tax for 5 years now very easy to use
Date published: 2022-04-09
Rated 2 out of 5 by from Many Issues with the software This year's Turbotax 2021 edition was poorly programmed. Installation: I purchased the desktop version and could not install it. The activate window used to enter the software license key was either blank, or if I could see the fields, I could not enter any information. I called for help, was on the phone for 2 hours then we got cutoff. I called a second time, was on for 2 hours and the assistant alluded that the software developers had been aware of this issue for a while. Use of Turbotax: It always says it will open after an update and never does. A window pops up saying, "opening Turbotax" then goes away and the software does not open. When clicking a drop down menu all selection options appear, but when I go to select an option they randomly disappear. Very frustrating. Not sure where Turbotax gets its "help" or "assistance" information for the states, (MI, ME and MA) but it was not very helpful at all.
Date published: 2022-04-09
Rated 5 out of 5 by from GREAT TO USE DOES WHAT I NEED. BEEN A USER FOR MANY YEARS USER FRIENDLY
Date published: 2022-04-09
Rated 2 out of 5 by from If trolls wrote tax software... File multiple returns for family with this poorly written software. Slow, glitchy, and annoying. Software is poorly integrated into Intuit account for when they keep coming back to ask for more money.
Date published: 2022-04-09
Rated 1 out of 5 by from Overpriced for Kids Charged $94 and wasn't able to file online for Federal or State
Date published: 2022-04-09
Rated 5 out of 5 by from great help again Very helpful chats, help with questions were resolved in a quick and efficient manner. Pleasant and friendly
Date published: 2022-04-09
Rated 3 out of 5 by from Install Stinks Product did not restart after updates were applied. Did an uninstall via the product and it failed to install the state portion. Had to uninstall through Windows to get the state portion. Credit card information window should be allowed to resize. Had to change toolbar settings to get access to the "Continue" button.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is great but costs too much! too expensive for what you do. i hope this will be done for another year
Date published: 2022-04-09
Rated 5 out of 5 by from NEED to allow imports of Crypto for Desktop users I've used Turbotax from the beginning and I plan on continuing. I was surprised that I couldn't import Cointracker info into the desktop version for crypto transaction but that it was available for the online version which I don't use. I hope this option is available for 2022. Thanks!
Date published: 2022-04-09
Rated 4 out of 5 by from Great tax software!! Fed and home state was no problem. However, purchasing an out of state tax software and efile routine was tedious. Was not able to download the out of state software without calling tech support. The first guy was a rookie but the next call was much better. The tech was able to resolve but took time!! He was very able and knowledgeable, thankfully.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2471