TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy to Use! Very easy to follow and fill out. Was able to quickly go through the wizards and enter my data.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax gets the job Done! Turbo tax was very helpful and the agent was patient with the client ... and very professional .
Date published: 2022-04-19
Rated 5 out of 5 by from Very helpful Very easy and helpful walked me through step by step and when it was rejected I was informed right away so I could fix it
Date published: 2022-04-19
Rated 5 out of 5 by from Happy Again Easy to use, affordable and intuitive. Very happy to use TurboTax again this year.
Date published: 2022-04-19
Rated 3 out of 5 by from Some problems using the program. Am hard of hearin I had problems signing in. I have trouble using my phone and that may be the problem.
Date published: 2022-04-19
Rated 5 out of 5 by from Free Turbo Tax is awesome just not FREE! I bought the deluxe and still did all the work lol.
Date published: 2022-04-19
Rated 3 out of 5 by from Serious doubts and frustration Let me preface by saying that I've been using tax software, mostly TurboTax, to file my own taxes for decades, so I'm not new to it. I used to love and swear by TT and recommended it to everyone. I left TT for another software three years ago when Intuit dramatically increased the price. I reluctantly came back this year because I needed to file form 8915-F and my other software arbitrarily decided not to support that form. TT did the job (I think), but not without some unnecessary headaches. 1) They say they can import your previous year's tax info from a pdf. They can't. The feature doesn't work. 2) There is supposedly a feature that allows you to import cryptocurrency transactions from a spreadsheet. There isn't, at least not on the desktop version. After entering all of my other income information, I searched high and low for any mention of cryptocurrency in the program and found none. After searching for help online, it turns out that this feature is only available online. Are you kidding me? The options given were to: A) completely restart my return from scratch online, import the transactions, then save the file and open it with my desktop software, or B) use a summary of the transactions on my return and mail a detailed statement of the transactions to the IRS after I e-filed. It's completely asinine to have the features of the online version be different from the top-tier of the desktop version. (Addendum: Later in the program, it did eventually ask me if I had any cryptocurrency assets. When I answered yes, it moved on to another topic as if I had answered no. What was that all about?) 3) I'm not convinced that my sole reason for coming back to TT, form 8915-F, was completed correctly. It asked me a couple of questions about my form 8915-E from last year, but when I entered the information, it had no impact on my refund amount. I was too tired and frustrated to dive deeper, so I'm relying on their accuracy guarantee and paid for the audit protection. (I guess creating a lack of faith in the accuracy of the software is actually a good way to sell more audit protection, but that's kinda messed up.) So there it is. I thought after my hiatus that TT might wow me again. It didn't, but it got the job done (I hope). I honestly don't know what I'm going to use next year.
Date published: 2022-04-19
Rated 5 out of 5 by from Simple to use!! Turbo Tax was very easy to use!! Made life easy at tax time!
Date published: 2022-04-19
Rated 1 out of 5 by from Turbotax software dose not communicate. Very very unhappy. This is causing me lots of trouble. I got wrong advice and State is rejecting me because TurboTax e- file show different SS#. I may lose more than 6 K. spend four hours on the phone with very nice customer service person, but nothing has changed.
Date published: 2022-04-19
Rated 1 out of 5 by from Took my money to Efile but unable file and no help No help when return refused on e-file x 4 . had to print and file. but paid for e file and no good support options to correct problem
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 247
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to Use! Very easy to follow and fill out. Was able to quickly go through the wizards and enter my data.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax gets the job Done! Turbo tax was very helpful and the agent was patient with the client ... and very professional .
Date published: 2022-04-19
Rated 5 out of 5 by from Very helpful Very easy and helpful walked me through step by step and when it was rejected I was informed right away so I could fix it
Date published: 2022-04-19
Rated 5 out of 5 by from Happy Again Easy to use, affordable and intuitive. Very happy to use TurboTax again this year.
Date published: 2022-04-19
Rated 3 out of 5 by from Some problems using the program. Am hard of hearin I had problems signing in. I have trouble using my phone and that may be the problem.
Date published: 2022-04-19
Rated 5 out of 5 by from Free Turbo Tax is awesome just not FREE! I bought the deluxe and still did all the work lol.
Date published: 2022-04-19
Rated 3 out of 5 by from Serious doubts and frustration Let me preface by saying that I've been using tax software, mostly TurboTax, to file my own taxes for decades, so I'm not new to it. I used to love and swear by TT and recommended it to everyone. I left TT for another software three years ago when Intuit dramatically increased the price. I reluctantly came back this year because I needed to file form 8915-F and my other software arbitrarily decided not to support that form. TT did the job (I think), but not without some unnecessary headaches. 1) They say they can import your previous year's tax info from a pdf. They can't. The feature doesn't work. 2) There is supposedly a feature that allows you to import cryptocurrency transactions from a spreadsheet. There isn't, at least not on the desktop version. After entering all of my other income information, I searched high and low for any mention of cryptocurrency in the program and found none. After searching for help online, it turns out that this feature is only available online. Are you kidding me? The options given were to: A) completely restart my return from scratch online, import the transactions, then save the file and open it with my desktop software, or B) use a summary of the transactions on my return and mail a detailed statement of the transactions to the IRS after I e-filed. It's completely asinine to have the features of the online version be different from the top-tier of the desktop version. (Addendum: Later in the program, it did eventually ask me if I had any cryptocurrency assets. When I answered yes, it moved on to another topic as if I had answered no. What was that all about?) 3) I'm not convinced that my sole reason for coming back to TT, form 8915-F, was completed correctly. It asked me a couple of questions about my form 8915-E from last year, but when I entered the information, it had no impact on my refund amount. I was too tired and frustrated to dive deeper, so I'm relying on their accuracy guarantee and paid for the audit protection. (I guess creating a lack of faith in the accuracy of the software is actually a good way to sell more audit protection, but that's kinda messed up.) So there it is. I thought after my hiatus that TT might wow me again. It didn't, but it got the job done (I hope). I honestly don't know what I'm going to use next year.
Date published: 2022-04-19
Rated 5 out of 5 by from Simple to use!! Turbo Tax was very easy to use!! Made life easy at tax time!
Date published: 2022-04-19
Rated 1 out of 5 by from Turbotax software dose not communicate. Very very unhappy. This is causing me lots of trouble. I got wrong advice and State is rejecting me because TurboTax e- file show different SS#. I may lose more than 6 K. spend four hours on the phone with very nice customer service person, but nothing has changed.
Date published: 2022-04-19
Rated 1 out of 5 by from Took my money to Efile but unable file and no help No help when return refused on e-file x 4 . had to print and file. but paid for e file and no good support options to correct problem
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 247