TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Thank you TurboTax is not the cheapest option. But it is one of if not the most thorough online tax app. Thank you for the service.
Date published: 2023-04-16
Rated 2 out of 5 by from Disappointing I am a long time user of the Turbotax product and service. The level of quality has not diminished in any way which is why I'm willing to say it is fair. It is how you've opted to penny, nickel, and dime your customers. For context I remember using this same service and I paid nothing in the past. I understand the deluxe fee, however when I filed in the past I had a choice to file by mail for my Michigan return. Instead I was given the option to pay or get it deleted, which if I missed an option to print it out for free then I'll retract this review. I used to be able to print it off for free and mail by myself. If fee's are needed for the service I understand. However, finishing the work and holding the return hostage is not exactly appreciated. If you want to keep customers coming back be upfront about what exactly they'll be paying.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbotax is Cool... Simple entry... a little issue with import of 1099 PDF
Date published: 2023-04-16
Rated 2 out of 5 by from Frustrating Issues with state return. Kept getting an edit telling me I could correct the issue or just print and mail it in. That gives me zero confidence in the product. I spent $200 to file and then additional time to try and figure out the issue. The rep told me to "check my state's website". I'm sorry, that's why I paid to use a service and not file on my own. So I don't HAVE to know those things.
Date published: 2023-04-16
Rated 4 out of 5 by from GOOD It was good. takes forever to pull up. Kept taking me to same thing,
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is perfect for me! Turbo Tax is always easy to use and understand. It fits my tax filing needs perfectly!
Date published: 2023-04-16
Rated 4 out of 5 by from makes it easy, but starting to question cost TurboTax does make it easy. And they have some of our info stored from past returns, which makes it easier to file than starting from scratch. The new feature where you can so easily upload a picture of your paperwork is fantastic. But it is also MUCH more expensive than it used to be for a standard return. I may move to standard IRS system next year.
Date published: 2023-04-16
Rated 5 out of 5 by from I NEVER WANTED TO BE AN ACCOUNTANT TURBO TAX ASKS THE RIGHT QUESTIONS, AND I TRY TO COME UP WITH THE ANSWERS. IT'S THE GUIDANCE AND KNOWLEDGE THAT ALLOWS ME TO COMPLETE AND FILE MY TAXES. STILL, NOT THRILLED WITH PAYING MY MEAGER TAXES WHILE THE WEALTHIEST, BLOOD-SUCKING CORPORATIONS PAY NEXT TO NOTHING OR WORSE.
Date published: 2023-04-16
Rated 5 out of 5 by from Very helpful It was great how TurboTax was able to import the information from my various accounts. The questions were always appropriate and the tips were very helpful.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is convenient and thorough. Turbo Tax Online provides a convenient way to work through filing taxes. The program explains the steps and reviews the preparation of the tax documents to help support the customer.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2459
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Thank you TurboTax is not the cheapest option. But it is one of if not the most thorough online tax app. Thank you for the service.
Date published: 2023-04-16
Rated 2 out of 5 by from Disappointing I am a long time user of the Turbotax product and service. The level of quality has not diminished in any way which is why I'm willing to say it is fair. It is how you've opted to penny, nickel, and dime your customers. For context I remember using this same service and I paid nothing in the past. I understand the deluxe fee, however when I filed in the past I had a choice to file by mail for my Michigan return. Instead I was given the option to pay or get it deleted, which if I missed an option to print it out for free then I'll retract this review. I used to be able to print it off for free and mail by myself. If fee's are needed for the service I understand. However, finishing the work and holding the return hostage is not exactly appreciated. If you want to keep customers coming back be upfront about what exactly they'll be paying.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbotax is Cool... Simple entry... a little issue with import of 1099 PDF
Date published: 2023-04-16
Rated 2 out of 5 by from Frustrating Issues with state return. Kept getting an edit telling me I could correct the issue or just print and mail it in. That gives me zero confidence in the product. I spent $200 to file and then additional time to try and figure out the issue. The rep told me to "check my state's website". I'm sorry, that's why I paid to use a service and not file on my own. So I don't HAVE to know those things.
Date published: 2023-04-16
Rated 4 out of 5 by from GOOD It was good. takes forever to pull up. Kept taking me to same thing,
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is perfect for me! Turbo Tax is always easy to use and understand. It fits my tax filing needs perfectly!
Date published: 2023-04-16
Rated 4 out of 5 by from makes it easy, but starting to question cost TurboTax does make it easy. And they have some of our info stored from past returns, which makes it easier to file than starting from scratch. The new feature where you can so easily upload a picture of your paperwork is fantastic. But it is also MUCH more expensive than it used to be for a standard return. I may move to standard IRS system next year.
Date published: 2023-04-16
Rated 5 out of 5 by from I NEVER WANTED TO BE AN ACCOUNTANT TURBO TAX ASKS THE RIGHT QUESTIONS, AND I TRY TO COME UP WITH THE ANSWERS. IT'S THE GUIDANCE AND KNOWLEDGE THAT ALLOWS ME TO COMPLETE AND FILE MY TAXES. STILL, NOT THRILLED WITH PAYING MY MEAGER TAXES WHILE THE WEALTHIEST, BLOOD-SUCKING CORPORATIONS PAY NEXT TO NOTHING OR WORSE.
Date published: 2023-04-16
Rated 5 out of 5 by from Very helpful It was great how TurboTax was able to import the information from my various accounts. The questions were always appropriate and the tips were very helpful.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax is convenient and thorough. Turbo Tax Online provides a convenient way to work through filing taxes. The program explains the steps and reviews the preparation of the tax documents to help support the customer.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2459