TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very friendly and patient I am very ignorant when it comes to computers and/or iPads. She was very helpful and again patient.
Date published: 2021-04-29
Rated 3 out of 5 by from NOT AS GOOD AS I RECALL MY 2019 TAX FORMS WERE NO WHERE TO BE FOUND.123456
Date published: 2021-04-29
Rated 5 out of 5 by from Easy and fast Basic w-2. Easy software to use, easy questions to answer.
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo Tax is great Easy interface to get through your taxes quickly. The accountant support staff helped me with back taxes and some scary IRS letters in plain English and walked me through some of the more difficult processes. They are great.
Date published: 2021-04-29
Rated 1 out of 5 by from On the phone for nearly 1.5 hours... The HSA carry-over from 2019 tied up the process. More like TURTLE TAX, amiright?
Date published: 2021-04-29
Rated 5 out of 5 by from Super Easy Was a little confusing at first but the help tabs really helped out!!!!
Date published: 2021-04-29
Rated 3 out of 5 by from TurboTax e-file does not work Married, filing jointly using standalone CD version TurboTax Not required to pay any taxes due to limited income (AGI) Qualified for refund (as a credit) due to IRS not sending December 2019 stimulus check ($600.00) Submitted e-file but it was rejected by IRS (IND-031-04) "primary taxpayer's AGI from last year does not match IRS records." 2019 returns submitted using TurboTax - paper filed on time. TurboTax verified correct AGI, so the return was clean. Probable cause for error on 2020 submittal due to IRS backlog in processing all paper files for 2019 ? Went ahead and resubmitted 2020 return as e-file, on 04/29/2021 to see if it would be accepted not in error. If I get second error notification for AGI not matching, will resubmit it in paper format, registered mail, and hope for the best. All of this SNAFU could've been avoided if there was adequate quality control on the complete electronic filing process.
Date published: 2021-04-29
Rated 5 out of 5 by from Professional My e filling went smooth thanks david. He helped me with everything
Date published: 2021-04-29
Rated 5 out of 5 by from TURBOTAX IS SIMPLE AND USER FRIENDLY THE LIVE EXPERT WAS VERY HELPFUL TO ME DOWNLOADING THE PROGRAM
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo tax is the best ever I had an issue with my taxes and at first I did understand how to fix it then I took my time to read what to do to fix the problem it was so easy one I read how to do it thanks turbo tax wonderful job helping me
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 2457
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very friendly and patient I am very ignorant when it comes to computers and/or iPads. She was very helpful and again patient.
Date published: 2021-04-29
Rated 3 out of 5 by from NOT AS GOOD AS I RECALL MY 2019 TAX FORMS WERE NO WHERE TO BE FOUND.123456
Date published: 2021-04-29
Rated 5 out of 5 by from Easy and fast Basic w-2. Easy software to use, easy questions to answer.
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo Tax is great Easy interface to get through your taxes quickly. The accountant support staff helped me with back taxes and some scary IRS letters in plain English and walked me through some of the more difficult processes. They are great.
Date published: 2021-04-29
Rated 1 out of 5 by from On the phone for nearly 1.5 hours... The HSA carry-over from 2019 tied up the process. More like TURTLE TAX, amiright?
Date published: 2021-04-29
Rated 5 out of 5 by from Super Easy Was a little confusing at first but the help tabs really helped out!!!!
Date published: 2021-04-29
Rated 3 out of 5 by from TurboTax e-file does not work Married, filing jointly using standalone CD version TurboTax Not required to pay any taxes due to limited income (AGI) Qualified for refund (as a credit) due to IRS not sending December 2019 stimulus check ($600.00) Submitted e-file but it was rejected by IRS (IND-031-04) "primary taxpayer's AGI from last year does not match IRS records." 2019 returns submitted using TurboTax - paper filed on time. TurboTax verified correct AGI, so the return was clean. Probable cause for error on 2020 submittal due to IRS backlog in processing all paper files for 2019 ? Went ahead and resubmitted 2020 return as e-file, on 04/29/2021 to see if it would be accepted not in error. If I get second error notification for AGI not matching, will resubmit it in paper format, registered mail, and hope for the best. All of this SNAFU could've been avoided if there was adequate quality control on the complete electronic filing process.
Date published: 2021-04-29
Rated 5 out of 5 by from Professional My e filling went smooth thanks david. He helped me with everything
Date published: 2021-04-29
Rated 5 out of 5 by from TURBOTAX IS SIMPLE AND USER FRIENDLY THE LIVE EXPERT WAS VERY HELPFUL TO ME DOWNLOADING THE PROGRAM
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo tax is the best ever I had an issue with my taxes and at first I did understand how to fix it then I took my time to read what to do to fix the problem it was so easy one I read how to do it thanks turbo tax wonderful job helping me
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 2457