TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from It is not easy to navigate (find things) I am not sure if I got the best benefits from taxes using this tool
Date published: 2022-04-11
Rated 5 out of 5 by from great Information available are great teaching tools, simple step by step, easy to find what you're looking for
Date published: 2022-04-11
Rated 5 out of 5 by from Works for me Didn’t talk to anyone. Just filled in info and sway I went
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome First time using TurboTax, super easy and super quick. Definitely recommend!!
Date published: 2022-04-11
Rated 5 out of 5 by from I LOVE Turbotax!! What a great system! Quick, simple, painless -- what more could you want? This product is really great when you use it year after year, as it brings in the old data and GREATLY speeds up the filing process.
Date published: 2022-04-11
Rated 3 out of 5 by from Slightly Worse Every Year The first time I used TurboTax, I had a beautiful streamlined experience. Unfortunately, that didn't last. Things got gradually worse, and now I have a laundry list of issues. 1) Failed to find and open last year's taxes. 2) Failed to transfer several critical bits of info from that return, once I found it, forcing me to retype them. E.g. whether I took standard or itemized deductions last year. 3) No easy way to go straight to "download everything" - from banks, brokerages, etc. Instead, I have to get there via selecting first income from employment, and then dividends or interest 4) Demands I tell it what payees I have this year, before letting me download the answer to that question. And creates unfinished records for some of them, which I have to delete after downloading the relevant forms from from the brokerage. 5) Keeps demanding I choose, yet again, to select what I work on rather than following the interview 6) Some functions just dump me in the interview when done. 7) The "Smart Check" isn't. You can neither fix the issues it flags there (not enough context shown) nor jump to the place that has the context. Sometimes what it shows isn't even accurate. 8) Two search functions, that produce different results; only one will take you to form 4938, which Smart Check wanted me to update 9) Inconsistent about when it shows me what I had last year, for comparison, and when it does not 10) Asks for all kinds of info knowing it won't affect my return, and not telling me so (I'd already hit a maximum for the category). Last year, frustrated by the combination of high price and low quality, I tried a competitor's program, and it was so bad I wound up giving up and buying TurboTax after all. Given that the bar TurboTax has to pass is only "manages to get the taxes filed", I'm rating it 3 rather than 1. But I really don't like it.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is great very straight forward to navigate and understand.Will try out again next year.I save a great amount of money.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy and fast easy and fast follow the instructions and have your docs ready
Date published: 2022-04-11
Rated 5 out of 5 by from love Turbo Tax I love it cause it very helpful when I get stuck on certain things and the explanation that I get from you guys are wonderful and helpful Thank you
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Sandra Will Help You I appreciated her communication throughout the process via the tax app & calls She helped me understand things I was not educated in.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2442
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It is not easy to navigate (find things) I am not sure if I got the best benefits from taxes using this tool
Date published: 2022-04-11
Rated 5 out of 5 by from great Information available are great teaching tools, simple step by step, easy to find what you're looking for
Date published: 2022-04-11
Rated 5 out of 5 by from Works for me Didn’t talk to anyone. Just filled in info and sway I went
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome First time using TurboTax, super easy and super quick. Definitely recommend!!
Date published: 2022-04-11
Rated 5 out of 5 by from I LOVE Turbotax!! What a great system! Quick, simple, painless -- what more could you want? This product is really great when you use it year after year, as it brings in the old data and GREATLY speeds up the filing process.
Date published: 2022-04-11
Rated 3 out of 5 by from Slightly Worse Every Year The first time I used TurboTax, I had a beautiful streamlined experience. Unfortunately, that didn't last. Things got gradually worse, and now I have a laundry list of issues. 1) Failed to find and open last year's taxes. 2) Failed to transfer several critical bits of info from that return, once I found it, forcing me to retype them. E.g. whether I took standard or itemized deductions last year. 3) No easy way to go straight to "download everything" - from banks, brokerages, etc. Instead, I have to get there via selecting first income from employment, and then dividends or interest 4) Demands I tell it what payees I have this year, before letting me download the answer to that question. And creates unfinished records for some of them, which I have to delete after downloading the relevant forms from from the brokerage. 5) Keeps demanding I choose, yet again, to select what I work on rather than following the interview 6) Some functions just dump me in the interview when done. 7) The "Smart Check" isn't. You can neither fix the issues it flags there (not enough context shown) nor jump to the place that has the context. Sometimes what it shows isn't even accurate. 8) Two search functions, that produce different results; only one will take you to form 4938, which Smart Check wanted me to update 9) Inconsistent about when it shows me what I had last year, for comparison, and when it does not 10) Asks for all kinds of info knowing it won't affect my return, and not telling me so (I'd already hit a maximum for the category). Last year, frustrated by the combination of high price and low quality, I tried a competitor's program, and it was so bad I wound up giving up and buying TurboTax after all. Given that the bar TurboTax has to pass is only "manages to get the taxes filed", I'm rating it 3 rather than 1. But I really don't like it.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is great very straight forward to navigate and understand.Will try out again next year.I save a great amount of money.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy and fast easy and fast follow the instructions and have your docs ready
Date published: 2022-04-11
Rated 5 out of 5 by from love Turbo Tax I love it cause it very helpful when I get stuck on certain things and the explanation that I get from you guys are wonderful and helpful Thank you
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Sandra Will Help You I appreciated her communication throughout the process via the tax app & calls She helped me understand things I was not educated in.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2442