TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from No Mailing Address Anywhere All of your services are pretty great... but when I try to file my late taxes, it says I can't file it electronically and must do it by mail. BUT THERE IS NO MAILING ADDRESS ANYWHERE!!! The Only address provided says it is too late to mail it there and that it is too late to file electronically. If you want someone to mail something, you should probably tell them WHERE to mail it. Pretty basic stuff.
Date published: 2021-08-04
Rated 3 out of 5 by from A little tough to follow tough to follow no fixing it? just doesnt file now my taxes arent file???Keeps saying the same thing over and over
Date published: 2021-08-04
Rated 2 out of 5 by from Issues with Maryland state tax return I could not electronically file my Maryland state tax
Date published: 2021-08-04
Rated 4 out of 5 by from Easy way to go turbotax I was tried of the long process of writing things out and the old fashion way of getting things done.
Date published: 2021-08-04
Rated 5 out of 5 by from Better than a person Tells you what to say ussually Refile if you have too Than it's electric not to wait different.
Date published: 2021-08-04
Rated 1 out of 5 by from Not like it used to be Had multiple problems with 2020 Turbotax this year. Had issues with program getting hung up in a Review loop. Turbotax tech support could not solve. He believed that the issue was Windows 10 was not up the latest update. Had to upgrade an older computer to Windows 10 and reinstall Turbotax. Finely got it to work. Plus, the program is more cumbersome and slow.
Date published: 2021-08-04
Rated 4 out of 5 by from So Easy I have used Turbo Tax for over a decade, and it is easy to go through all the steps with accuracy.
Date published: 2021-08-04
Rated 5 out of 5 by from TURBO TAX RULES!!! I have been using Turbo Tax Self-Employed for many, many years. AND every year it gets more user friendly and easier to file...
Date published: 2021-08-04
Rated 3 out of 5 by from Turbo Tax is Great - 1st issues in over 15 years I have used Turbo Tax for over 15 years. For the first time, I had issues with Fixes that were not clearly explained. One seemed to be a glitch in the code of Box 20 of the NYC city tax. For the first time using Turbo Tax, I needed a live turbo advisor to get me through the kinks. Hattie was great but the chat was strange because there was a huge delay in typing to be visible.
Date published: 2021-08-03
Rated 5 out of 5 by from TurboTax is Awesome The step-by-step walkthrough is easy to follow; the software makes recommendations that you might not think about, and it provides record retention options.
Date published: 2021-08-03
All TurboTax® Offerings Reviews - Page 245
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from No Mailing Address Anywhere All of your services are pretty great... but when I try to file my late taxes, it says I can't file it electronically and must do it by mail. BUT THERE IS NO MAILING ADDRESS ANYWHERE!!! The Only address provided says it is too late to mail it there and that it is too late to file electronically. If you want someone to mail something, you should probably tell them WHERE to mail it. Pretty basic stuff.
Date published: 2021-08-04
Rated 3 out of 5 by from A little tough to follow tough to follow no fixing it? just doesnt file now my taxes arent file???Keeps saying the same thing over and over
Date published: 2021-08-04
Rated 2 out of 5 by from Issues with Maryland state tax return I could not electronically file my Maryland state tax
Date published: 2021-08-04
Rated 4 out of 5 by from Easy way to go turbotax I was tried of the long process of writing things out and the old fashion way of getting things done.
Date published: 2021-08-04
Rated 5 out of 5 by from Better than a person Tells you what to say ussually Refile if you have too Than it's electric not to wait different.
Date published: 2021-08-04
Rated 1 out of 5 by from Not like it used to be Had multiple problems with 2020 Turbotax this year. Had issues with program getting hung up in a Review loop. Turbotax tech support could not solve. He believed that the issue was Windows 10 was not up the latest update. Had to upgrade an older computer to Windows 10 and reinstall Turbotax. Finely got it to work. Plus, the program is more cumbersome and slow.
Date published: 2021-08-04
Rated 4 out of 5 by from So Easy I have used Turbo Tax for over a decade, and it is easy to go through all the steps with accuracy.
Date published: 2021-08-04
Rated 5 out of 5 by from TURBO TAX RULES!!! I have been using Turbo Tax Self-Employed for many, many years. AND every year it gets more user friendly and easier to file...
Date published: 2021-08-04
Rated 3 out of 5 by from Turbo Tax is Great - 1st issues in over 15 years I have used Turbo Tax for over 15 years. For the first time, I had issues with Fixes that were not clearly explained. One seemed to be a glitch in the code of Box 20 of the NYC city tax. For the first time using Turbo Tax, I needed a live turbo advisor to get me through the kinks. Hattie was great but the chat was strange because there was a huge delay in typing to be visible.
Date published: 2021-08-03
Rated 5 out of 5 by from TurboTax is Awesome The step-by-step walkthrough is easy to follow; the software makes recommendations that you might not think about, and it provides record retention options.
Date published: 2021-08-03
All TurboTax® Offerings Reviews - Page 245