TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Very pleased with this service! The program is very informative and gives you step by step instructions! It's user friendly!
Date published: 2021-04-24
Rated 4 out of 5 by from much better this year I had a much better experience this year with your product. I used the download version and only a few times was your question a little to challenging to understand. Overall I will use again
Date published: 2021-04-24
Rated 1 out of 5 by from State efile cost is BS NOT happy about the surprise efile cost for state returns
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax is the best ever! I had a very pleasing time filing with Turbo Tax. They made it so easy. Thanks Turbo Tax.
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax is awesome and easy I like Turbo Tax because it was quick and easy and I will definitely refer other people.
Date published: 2021-04-24
Rated 4 out of 5 by from Turbo tax is easy to do It was easy and quick just surprised @ price @ the end
Date published: 2021-04-24
Rated 3 out of 5 by from TurboTax Live Full Service OK We have been using TurboTax software for the past 5 years. Due to COVID our life was affected in more ways than one. We needed the help of a tax professional this year. When we saw this new service we decided to take advantage of it. Unfortunately, it was not a good start with the first assigned tax expert. When they called to speak with us, the call dropped and the rep did not bother calling back, rep sent a message under our account saying she left us a voice mail message and did not, we requested to reschedule the call and there was no confirmation for a follow up call, and we were not notified that we had been assigned a new tax expert. However, our new TE, Carolyn, when she called the first thing she did was apologize for all inconveniences and miscommunication. Carolyn was amazing, friendly, professional, knowledgeable, caring, replied promptly, returned our calls, and answered all of our questions.
Date published: 2021-04-24
Rated 5 out of 5 by from Fast Made things easy and got my taxes done without much hassle.
Date published: 2021-04-24
Rated 5 out of 5 by from turbo tax was great was great the people that were checking and helping were great
Date published: 2021-04-24
Rated 4 out of 5 by from turbo tax easy to use Turbo Tax does a great job of doing your taxes and getting all the information to help you do an accurate job of calculating taxes but also to get you the best of deductions and planning. Turbo Tax did a horrible job of system processing. I got stuck in a loop of updating and errors and was not able to efile. And the help also does a great job of tax questions but a terrible job of technical support. I will continue to use turbo tax. I will never efile through them.
Date published: 2021-04-24
All TurboTax® Offerings Reviews - Page 2439
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very pleased with this service! The program is very informative and gives you step by step instructions! It's user friendly!
Date published: 2021-04-24
Rated 4 out of 5 by from much better this year I had a much better experience this year with your product. I used the download version and only a few times was your question a little to challenging to understand. Overall I will use again
Date published: 2021-04-24
Rated 1 out of 5 by from State efile cost is BS NOT happy about the surprise efile cost for state returns
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax is the best ever! I had a very pleasing time filing with Turbo Tax. They made it so easy. Thanks Turbo Tax.
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax is awesome and easy I like Turbo Tax because it was quick and easy and I will definitely refer other people.
Date published: 2021-04-24
Rated 4 out of 5 by from Turbo tax is easy to do It was easy and quick just surprised @ price @ the end
Date published: 2021-04-24
Rated 3 out of 5 by from TurboTax Live Full Service OK We have been using TurboTax software for the past 5 years. Due to COVID our life was affected in more ways than one. We needed the help of a tax professional this year. When we saw this new service we decided to take advantage of it. Unfortunately, it was not a good start with the first assigned tax expert. When they called to speak with us, the call dropped and the rep did not bother calling back, rep sent a message under our account saying she left us a voice mail message and did not, we requested to reschedule the call and there was no confirmation for a follow up call, and we were not notified that we had been assigned a new tax expert. However, our new TE, Carolyn, when she called the first thing she did was apologize for all inconveniences and miscommunication. Carolyn was amazing, friendly, professional, knowledgeable, caring, replied promptly, returned our calls, and answered all of our questions.
Date published: 2021-04-24
Rated 5 out of 5 by from Fast Made things easy and got my taxes done without much hassle.
Date published: 2021-04-24
Rated 5 out of 5 by from turbo tax was great was great the people that were checking and helping were great
Date published: 2021-04-24
Rated 4 out of 5 by from turbo tax easy to use Turbo Tax does a great job of doing your taxes and getting all the information to help you do an accurate job of calculating taxes but also to get you the best of deductions and planning. Turbo Tax did a horrible job of system processing. I got stuck in a loop of updating and errors and was not able to efile. And the help also does a great job of tax questions but a terrible job of technical support. I will continue to use turbo tax. I will never efile through them.
Date published: 2021-04-24
All TurboTax® Offerings Reviews - Page 2439