TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281598 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Customer Service I have used Turbo Tax for the last couple years and every year it gets easier and easier especially with the expert advice I am able to get without leaving my home.
Date published: 2021-04-29
Rated 5 out of 5 by from turbo tax is awesome Awesome experience. The products and service were very professional
Date published: 2021-04-29
Rated 5 out of 5 by from Outstanding Tax Program I am not much of a computer user. However, Turbo Tax is a simple, follow the instructions, easy program to follow. I know if i can do it , anyone can do it. Thanks for making it simple for those challenged by using the computer. You make me feel like I know what i am doing.
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo Tax is awesome Quick, easy, and very user friendly. I love using this website!
Date published: 2021-04-29
Rated 3 out of 5 by from Mediocre - Worst year using TurboTax Asked questions that should have been brought forward from last year. Then repeatedly froze upon putting in the data for $25 filing and screen would not advance. Closed program. etc. Finally got emails that they received payment and the system moved forward. If their system gets overloaded they should tell you. Called for help and they were unhelpful in getting to talk to someone about what was wrong. Prior years would be 5 stars
Date published: 2021-04-29
Rated 5 out of 5 by from Worth every penny and more Quinn was knowledgeable, responsive, and professional. I could not be happier with the service I received.
Date published: 2021-04-29
Rated 4 out of 5 by from TurboTax was just what I needed! The only thing that kept me from giving a full 5 stars here was a couple of minor glitches with the software. The notifications were slightly delayed and a couple of times I would have to refresh the page before a new message would load. Aside from that, my Tax Expert, Ellie, was fantastic! I felt confident with her experience and expertise. She answered all my questions, directed me to helpful articles, and helped prepare me for what to expect next year.
Date published: 2021-04-29
Rated 5 out of 5 by from Love it Fast and easy to understand And learn about your taxes
Date published: 2021-04-29
Rated 5 out of 5 by from TurboTax helps you every step of the way! TurboTax is intuitive and easy to use. I have been paying for an accountant to my taxes when all I really needed was to use TurboTax!
Date published: 2021-04-29
Rated 2 out of 5 by from Quality Decline! We have used TurboTax Delux since 2002. It has always been simple and easy. This year, 2020 return, has been a nightmare. Help doesn't take one to the right explanation, error were made in downloading info from my broker, and were extremely difficult to correct, my federal and state returns were rejected for e-filing because my 2019 AGI did not match even though I checked the number filled in by Turbo Tax against the paper record of my 2019 return and it was correct. Unable to contact Customer Service.
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 2439
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Customer Service I have used Turbo Tax for the last couple years and every year it gets easier and easier especially with the expert advice I am able to get without leaving my home.
Date published: 2021-04-29
Rated 5 out of 5 by from turbo tax is awesome Awesome experience. The products and service were very professional
Date published: 2021-04-29
Rated 5 out of 5 by from Outstanding Tax Program I am not much of a computer user. However, Turbo Tax is a simple, follow the instructions, easy program to follow. I know if i can do it , anyone can do it. Thanks for making it simple for those challenged by using the computer. You make me feel like I know what i am doing.
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo Tax is awesome Quick, easy, and very user friendly. I love using this website!
Date published: 2021-04-29
Rated 3 out of 5 by from Mediocre - Worst year using TurboTax Asked questions that should have been brought forward from last year. Then repeatedly froze upon putting in the data for $25 filing and screen would not advance. Closed program. etc. Finally got emails that they received payment and the system moved forward. If their system gets overloaded they should tell you. Called for help and they were unhelpful in getting to talk to someone about what was wrong. Prior years would be 5 stars
Date published: 2021-04-29
Rated 5 out of 5 by from Worth every penny and more Quinn was knowledgeable, responsive, and professional. I could not be happier with the service I received.
Date published: 2021-04-29
Rated 4 out of 5 by from TurboTax was just what I needed! The only thing that kept me from giving a full 5 stars here was a couple of minor glitches with the software. The notifications were slightly delayed and a couple of times I would have to refresh the page before a new message would load. Aside from that, my Tax Expert, Ellie, was fantastic! I felt confident with her experience and expertise. She answered all my questions, directed me to helpful articles, and helped prepare me for what to expect next year.
Date published: 2021-04-29
Rated 5 out of 5 by from Love it Fast and easy to understand And learn about your taxes
Date published: 2021-04-29
Rated 5 out of 5 by from TurboTax helps you every step of the way! TurboTax is intuitive and easy to use. I have been paying for an accountant to my taxes when all I really needed was to use TurboTax!
Date published: 2021-04-29
Rated 2 out of 5 by from Quality Decline! We have used TurboTax Delux since 2002. It has always been simple and easy. This year, 2020 return, has been a nightmare. Help doesn't take one to the right explanation, error were made in downloading info from my broker, and were extremely difficult to correct, my federal and state returns were rejected for e-filing because my 2019 AGI did not match even though I checked the number filled in by Turbo Tax against the paper record of my 2019 return and it was correct. Unable to contact Customer Service.
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 2439