TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Frustrating purchased at costco but the program did not recognize my liense key was prepaid, the agend was very helpful but the option to give me a new license key and then have to re-do my taxes was unacceptable as I already spent over 2 hours doing my taxes. So I opted to pay and then get a credit. but as the case was less than 24 hours the agent couldn't process the credit immediatly. Jason was very nice and said he would take care of it tomorrow and call me to make sure it got done, which was appreciated. However, the root cause of the product key not recognizing it was prepaid needs to be addressed as lots of people buy your product from costco.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax is SO Easy to use Have been using Turbo Tax for years and appreciate the ease of the system for filing returns.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax is a good, but... I just finished filing my son's taxes and overall had a good experience, but when the federal review took place, the software took me to a Child Credit form 8xxx and highlighted some lines that needed to be reviewed. My son is single and has no dependents. I cannot figure out why a Child Credit form would be applicable. I was not able to just ignore it, I had to enter a "0" value in one of the lines before it would go away. This marred my otherwise good experience using the software.
Date published: 2022-04-09
Rated 1 out of 5 by from REVIEW MY INDIVIDUAL CUSTOMER CASE NOTES REVIEW MY INDIVIDUAL CUSTOMER CASE NOTES, you need to review the calls and notes on my customer case and do some internal work instead.
Date published: 2022-04-09
Rated 3 out of 5 by from Difficult with new PC I have used Turbo Tax for years and had absolutely no problems. The only challenge this year was part the product and part the IRS. My computer crashed and corrupted my external hard drive last year. I have a new one but was not able to retrieve my previous year file from the extg5ernal hard drive so it could not pull over any data. No major problem there. The big problem was when I was trying to e-file. It wanted me to enter my AGI from last year. I did not have that available due to the situation. IRS was unable to help because their program to self authenticate was not working and I would have to wait 3-5 business days. I understand looking out for everyone's privacy, but there has to be some alternatives if the previous year form is not available
Date published: 2022-04-09
Rated 5 out of 5 by from Thank goodness for Turbo Tax If I would have followed the instructions correctly I would have saved me a ton of stress. With out the help I would had a terrible time getting my taxes done correctly.
Date published: 2022-04-09
Rated 5 out of 5 by from I love the ease and guidance I have used Turbo since before I really had anything to where I now have a house and a pension. They answer all the questions and ask ones that I never thought of. They are thorough and comprehensive. I know it will always be a positive experience even when I have to pay.
Date published: 2022-04-09
Rated 5 out of 5 by from Awesome TurboTax is really intuitive & the help/support was quick!
Date published: 2022-04-09
Rated 5 out of 5 by from always easy to follow Easy to understand and love it has last years information available
Date published: 2022-04-09
Rated 5 out of 5 by from good Chat support very helpful addressed all my questions, quickly
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2427
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Frustrating purchased at costco but the program did not recognize my liense key was prepaid, the agend was very helpful but the option to give me a new license key and then have to re-do my taxes was unacceptable as I already spent over 2 hours doing my taxes. So I opted to pay and then get a credit. but as the case was less than 24 hours the agent couldn't process the credit immediatly. Jason was very nice and said he would take care of it tomorrow and call me to make sure it got done, which was appreciated. However, the root cause of the product key not recognizing it was prepaid needs to be addressed as lots of people buy your product from costco.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax is SO Easy to use Have been using Turbo Tax for years and appreciate the ease of the system for filing returns.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax is a good, but... I just finished filing my son's taxes and overall had a good experience, but when the federal review took place, the software took me to a Child Credit form 8xxx and highlighted some lines that needed to be reviewed. My son is single and has no dependents. I cannot figure out why a Child Credit form would be applicable. I was not able to just ignore it, I had to enter a "0" value in one of the lines before it would go away. This marred my otherwise good experience using the software.
Date published: 2022-04-09
Rated 1 out of 5 by from REVIEW MY INDIVIDUAL CUSTOMER CASE NOTES REVIEW MY INDIVIDUAL CUSTOMER CASE NOTES, you need to review the calls and notes on my customer case and do some internal work instead.
Date published: 2022-04-09
Rated 3 out of 5 by from Difficult with new PC I have used Turbo Tax for years and had absolutely no problems. The only challenge this year was part the product and part the IRS. My computer crashed and corrupted my external hard drive last year. I have a new one but was not able to retrieve my previous year file from the extg5ernal hard drive so it could not pull over any data. No major problem there. The big problem was when I was trying to e-file. It wanted me to enter my AGI from last year. I did not have that available due to the situation. IRS was unable to help because their program to self authenticate was not working and I would have to wait 3-5 business days. I understand looking out for everyone's privacy, but there has to be some alternatives if the previous year form is not available
Date published: 2022-04-09
Rated 5 out of 5 by from Thank goodness for Turbo Tax If I would have followed the instructions correctly I would have saved me a ton of stress. With out the help I would had a terrible time getting my taxes done correctly.
Date published: 2022-04-09
Rated 5 out of 5 by from I love the ease and guidance I have used Turbo since before I really had anything to where I now have a house and a pension. They answer all the questions and ask ones that I never thought of. They are thorough and comprehensive. I know it will always be a positive experience even when I have to pay.
Date published: 2022-04-09
Rated 5 out of 5 by from Awesome TurboTax is really intuitive & the help/support was quick!
Date published: 2022-04-09
Rated 5 out of 5 by from always easy to follow Easy to understand and love it has last years information available
Date published: 2022-04-09
Rated 5 out of 5 by from good Chat support very helpful addressed all my questions, quickly
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2427