TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Good Service, but sneaky upgrades I had a good experience, I did have to pay for a complex file. However I did upgrade to a deluxe file, so I could get help with an expert. They did try to sneak in an additional fee; to have someone look over my taxes before I filed. But I stated that it was covered in the fee I had already paid for and would not be paying extra.
Date published: 2022-04-07
Rated 1 out of 5 by from Online Turbo Tax is horrible We have used a downloadable TurboTax for years without problems. This year we could not download off line, so we filed online. The software was more difficult to use, we had no choice but to e-file, which cost more money than originally advertised. Also, kept pulling in numbers which didn't make any sense. If you are going to use Turbo Tax to file online, I highly recommend knowing it will cost you more, take more time to load and the software is less user friendly.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is Amazing! I was so upset when I found out our Account of OVER 10 years had MOVED! Not knowing who to trust to do the job I jumped online and checked out Turbo-Tax!!! It was PAINLESS! they have a reference for for everything! Done and Done WooHoo! Thank you Turbo Tax!
Date published: 2022-04-07
Rated 5 out of 5 by from Easy Easy Easy! This was so easy. I will be using TurboTax next year. Thanks!
Date published: 2022-04-07
Rated 4 out of 5 by from OK Tubro tax was just ok this year. Everytime there was an update it never would install. It required me to delete the current version and reinstall to get the updates.
Date published: 2022-04-07
Rated 4 out of 5 by from Disappointed in two things this year Your system would not let me pay the fee to e-file my state return. I tried several times and spent a couple of hours on the phone with your technicians and it still wouldn't work. Also, your system would not let me print one-sided, but kept printing front and back.
Date published: 2022-04-07
Rated 3 out of 5 by from PIN MUMBER FORM ONLY PERMITS 5 NUMBER PIN I HAVE 6 NUMBER PIN WHICH CANNOT ENTER IN FORM SAME AS LAST YEAR SO CANNOT FILE BY COMPUTER THERE FORE MUST FILE BY MAIL
Date published: 2022-04-07
Rated 5 out of 5 by from Really great. The online help was AMAZing We live in a remote area and hauling everything to some H&R block office is a mess. The online HELP took care of every question I had!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is Great! Tax time is always stressful. Turbo Tax is fast, easy, and very clear. I appreciate it so much.
Date published: 2022-04-07
Rated 5 out of 5 by from 2022 taxes Very professional and follow-up to any questions were answered in a acceptable time frame . that's all I ask !!!!
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2414
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good Service, but sneaky upgrades I had a good experience, I did have to pay for a complex file. However I did upgrade to a deluxe file, so I could get help with an expert. They did try to sneak in an additional fee; to have someone look over my taxes before I filed. But I stated that it was covered in the fee I had already paid for and would not be paying extra.
Date published: 2022-04-07
Rated 1 out of 5 by from Online Turbo Tax is horrible We have used a downloadable TurboTax for years without problems. This year we could not download off line, so we filed online. The software was more difficult to use, we had no choice but to e-file, which cost more money than originally advertised. Also, kept pulling in numbers which didn't make any sense. If you are going to use Turbo Tax to file online, I highly recommend knowing it will cost you more, take more time to load and the software is less user friendly.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is Amazing! I was so upset when I found out our Account of OVER 10 years had MOVED! Not knowing who to trust to do the job I jumped online and checked out Turbo-Tax!!! It was PAINLESS! they have a reference for for everything! Done and Done WooHoo! Thank you Turbo Tax!
Date published: 2022-04-07
Rated 5 out of 5 by from Easy Easy Easy! This was so easy. I will be using TurboTax next year. Thanks!
Date published: 2022-04-07
Rated 4 out of 5 by from OK Tubro tax was just ok this year. Everytime there was an update it never would install. It required me to delete the current version and reinstall to get the updates.
Date published: 2022-04-07
Rated 4 out of 5 by from Disappointed in two things this year Your system would not let me pay the fee to e-file my state return. I tried several times and spent a couple of hours on the phone with your technicians and it still wouldn't work. Also, your system would not let me print one-sided, but kept printing front and back.
Date published: 2022-04-07
Rated 3 out of 5 by from PIN MUMBER FORM ONLY PERMITS 5 NUMBER PIN I HAVE 6 NUMBER PIN WHICH CANNOT ENTER IN FORM SAME AS LAST YEAR SO CANNOT FILE BY COMPUTER THERE FORE MUST FILE BY MAIL
Date published: 2022-04-07
Rated 5 out of 5 by from Really great. The online help was AMAZing We live in a remote area and hauling everything to some H&R block office is a mess. The online HELP took care of every question I had!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is Great! Tax time is always stressful. Turbo Tax is fast, easy, and very clear. I appreciate it so much.
Date published: 2022-04-07
Rated 5 out of 5 by from 2022 taxes Very professional and follow-up to any questions were answered in a acceptable time frame . that's all I ask !!!!
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2414