TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Eli was great I appreciate all the help I was lost and Eli helped to get the job done!
Date published: 2023-04-15
Rated 3 out of 5 by from Easy to file but several technical issues I purchase Turbotax from Costco. It was very easy to install the software and file my taxes. However, they were not able to load my taxes from last year (that I also filed using Turbotax) that made it difficult to find my AGI to complete filing. Also, the software had errors in the last step of filing (e-file). At first it said I need to update the software which I did and then again there was another problem. Good overall but frustrating with the technical issues.
Date published: 2023-04-15
Rated 1 out of 5 by from No Access to Entire Tax Form; State Tax Forced Horrible experience in trying to delete a state tax return after having to go through the payment screen before reviewing the entire form, I realized much of the form was incorrect and there was no way to properly fill it out on TurboTax so I was forced to send the form through despite being exempt from filing a state return and the system wasn't able to detect that despite having all the information needed to know.
Date published: 2023-04-15
Rated 3 out of 5 by from Live agent was RUDE I've been using Turbo Tax for years and this year, I needed to ask a question to a live person. She had no idea what I was asking and took over my screen, with my permission, but didn't know why it was doing what it was doing. I said thanks and hung up and she continued on saying I was rude. WOW, that's just wrong!!!
Date published: 2023-04-15
Rated 4 out of 5 by from Great job It was an experience.experience,experience,experience
Date published: 2023-04-15
Rated 5 out of 5 by from Complicated tax situation made easy I am a disabled military retiree with children in college and a rental property and both my spouse and I work. Turbo Tax Premium was able to handle all this complexity and make me feel secure that I was taking all the variables into account and wasn't making any errors along the way.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent Easy to follow instruction. Excellent tax software.
Date published: 2023-04-15
Rated 1 out of 5 by from Too Expensive Sorry but the prices just keep going up. For what you pay to TurboTax you can have a professional do for you (for less). Sucked it up because I started late but doubt I'll be back again next year.
Date published: 2023-04-15
Rated 4 out of 5 by from Why does TurboTax make you enter Bank info 4 times Why does TurboTax make you enter Bank info 4 times!!!!!!!!!!!!!!!!!!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is Smooth and Easy Excellent tax preparation tool! Smooth and Easy to use!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2406
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Eli was great I appreciate all the help I was lost and Eli helped to get the job done!
Date published: 2023-04-15
Rated 3 out of 5 by from Easy to file but several technical issues I purchase Turbotax from Costco. It was very easy to install the software and file my taxes. However, they were not able to load my taxes from last year (that I also filed using Turbotax) that made it difficult to find my AGI to complete filing. Also, the software had errors in the last step of filing (e-file). At first it said I need to update the software which I did and then again there was another problem. Good overall but frustrating with the technical issues.
Date published: 2023-04-15
Rated 1 out of 5 by from No Access to Entire Tax Form; State Tax Forced Horrible experience in trying to delete a state tax return after having to go through the payment screen before reviewing the entire form, I realized much of the form was incorrect and there was no way to properly fill it out on TurboTax so I was forced to send the form through despite being exempt from filing a state return and the system wasn't able to detect that despite having all the information needed to know.
Date published: 2023-04-15
Rated 3 out of 5 by from Live agent was RUDE I've been using Turbo Tax for years and this year, I needed to ask a question to a live person. She had no idea what I was asking and took over my screen, with my permission, but didn't know why it was doing what it was doing. I said thanks and hung up and she continued on saying I was rude. WOW, that's just wrong!!!
Date published: 2023-04-15
Rated 4 out of 5 by from Great job It was an experience.experience,experience,experience
Date published: 2023-04-15
Rated 5 out of 5 by from Complicated tax situation made easy I am a disabled military retiree with children in college and a rental property and both my spouse and I work. Turbo Tax Premium was able to handle all this complexity and make me feel secure that I was taking all the variables into account and wasn't making any errors along the way.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent Easy to follow instruction. Excellent tax software.
Date published: 2023-04-15
Rated 1 out of 5 by from Too Expensive Sorry but the prices just keep going up. For what you pay to TurboTax you can have a professional do for you (for less). Sucked it up because I started late but doubt I'll be back again next year.
Date published: 2023-04-15
Rated 4 out of 5 by from Why does TurboTax make you enter Bank info 4 times Why does TurboTax make you enter Bank info 4 times!!!!!!!!!!!!!!!!!!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is Smooth and Easy Excellent tax preparation tool! Smooth and Easy to use!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2406