TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
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TurboTax Online
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TurboTax Live Full Service
Rated 5 out of 5 by
Sam Silver from
Eli was great
I appreciate all the help I was lost and Eli helped to get the job done!
Date published: 2023-04-15
Rated 3 out of 5 by
Kopol from
Easy to file but several technical issues
I purchase Turbotax from Costco. It was very easy to install the software and file my taxes. However, they were not able to load my taxes from last year (that I also filed using Turbotax) that made it difficult to find my AGI to complete filing. Also, the software had errors in the last step of filing (e-file). At first it said I need to update the software which I did and then again there was another problem. Good overall but frustrating with the technical issues.
Date published: 2023-04-15
Rated 1 out of 5 by
MasterKing from
No Access to Entire Tax Form; State Tax Forced
Horrible experience in trying to delete a state tax return after having to go through the payment screen before reviewing the entire form, I realized much of the form was incorrect and there was no way to properly fill it out on TurboTax so I was forced to send the form through despite being exempt from filing a state return and the system wasn't able to detect that despite having all the information needed to know.
Date published: 2023-04-15
Rated 3 out of 5 by
LHMontgomery from
Live agent was RUDE
I've been using Turbo Tax for years and this year, I needed to ask a question to a live person. She had no idea what I was asking and took over my screen, with my permission, but didn't know why it was doing what it was doing. I said thanks and hung up and she continued on saying I was rude. WOW, that's just wrong!!!
Date published: 2023-04-15
Rated 4 out of 5 by
Cochinita from
Great job
It was an experience.experience,experience,experience
Date published: 2023-04-15
Rated 5 out of 5 by
TomSte from
Complicated tax situation made easy
I am a disabled military retiree with children in college and a rental property and both my spouse and I work. Turbo Tax Premium was able to handle all this complexity and make me feel secure that I was taking all the variables into account and wasn't making any errors along the way.
Date published: 2023-04-15
Rated 5 out of 5 by
GarrytheGreat112 from
Excellent
Easy to follow instruction. Excellent tax software.
Date published: 2023-04-15
Rated 1 out of 5 by
hassan1 from
Too Expensive
Sorry but the prices just keep going up. For what you pay to TurboTax you can have a professional do for you (for less). Sucked it up because I started late but doubt I'll be back again next year.
Date published: 2023-04-15
Rated 4 out of 5 by
Robert99884 from
Why does TurboTax make you enter Bank info 4 times
Why does TurboTax make you enter Bank info 4 times!!!!!!!!!!!!!!!!!!
Date published: 2023-04-15
Rated 5 out of 5 by
23blackbart from
Turbo Tax is Smooth and Easy
Excellent tax preparation tool! Smooth and Easy to use!
All TurboTax® Offerings Reviews - Page 2406
Date published: 2023-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Sam Silver from
Eli was great
I appreciate all the help I was lost and Eli helped to get the job done!
Date published: 2023-04-15
Rated 3 out of 5 by
Kopol from
Easy to file but several technical issues
I purchase Turbotax from Costco. It was very easy to install the software and file my taxes. However, they were not able to load my taxes from last year (that I also filed using Turbotax) that made it difficult to find my AGI to complete filing. Also, the software had errors in the last step of filing (e-file). At first it said I need to update the software which I did and then again there was another problem. Good overall but frustrating with the technical issues.
Date published: 2023-04-15
Rated 1 out of 5 by
MasterKing from
No Access to Entire Tax Form; State Tax Forced
Horrible experience in trying to delete a state tax return after having to go through the payment screen before reviewing the entire form, I realized much of the form was incorrect and there was no way to properly fill it out on TurboTax so I was forced to send the form through despite being exempt from filing a state return and the system wasn't able to detect that despite having all the information needed to know.
Date published: 2023-04-15
Rated 3 out of 5 by
LHMontgomery from
Live agent was RUDE
I've been using Turbo Tax for years and this year, I needed to ask a question to a live person. She had no idea what I was asking and took over my screen, with my permission, but didn't know why it was doing what it was doing. I said thanks and hung up and she continued on saying I was rude. WOW, that's just wrong!!!
Date published: 2023-04-15
Rated 4 out of 5 by
Cochinita from
Great job
It was an experience.experience,experience,experience
Date published: 2023-04-15
Rated 5 out of 5 by
TomSte from
Complicated tax situation made easy
I am a disabled military retiree with children in college and a rental property and both my spouse and I work. Turbo Tax Premium was able to handle all this complexity and make me feel secure that I was taking all the variables into account and wasn't making any errors along the way.
Date published: 2023-04-15
Rated 5 out of 5 by
GarrytheGreat112 from
Excellent
Easy to follow instruction. Excellent tax software.
Date published: 2023-04-15
Rated 1 out of 5 by
hassan1 from
Too Expensive
Sorry but the prices just keep going up. For what you pay to TurboTax you can have a professional do for you (for less). Sucked it up because I started late but doubt I'll be back again next year.
Date published: 2023-04-15
Rated 4 out of 5 by
Robert99884 from
Why does TurboTax make you enter Bank info 4 times
Why does TurboTax make you enter Bank info 4 times!!!!!!!!!!!!!!!!!!
Date published: 2023-04-15
Rated 5 out of 5 by
23blackbart from
Turbo Tax is Smooth and Easy
Excellent tax preparation tool! Smooth and Easy to use!
All TurboTax® Offerings Reviews - Page 2406
Date published: 2023-04-15