TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax It works well. I one two unique issues I could not resolve this year. 1. it would not accept my request for audit protection and paying with my credit card. It kept taking me to login and then saying try again later. 2. I kept getting final review option about a K-1 saying an income was not entered. It was there, taken directly from the K-1 but still said it was missing and would not process final filing of return. I called for help from Turbo Tax, agent looked over my forms and finally told me to cancel and reenter that K-1 info. I did, but it still would not allow me to file.
Date published: 2023-04-16
Rated 1 out of 5 by from OVER CHARGERED YOU ADVERTISE NO CHARGE FOR DOING YOUR TAXES, MINE WERE VERY SIMPLE,NOTHING COMPLICATED, STANDARD STATE AND FEDERAL. YOU CHARGED ME A $ 120.00 THE OTHER GUYS WOULD HAVE DONE IT FOR FREE, VERY DISAPOINTED!!!!!!!
Date published: 2023-04-16
Rated 5 out of 5 by from The information provided is great! Everything is pretty easy to do with Turbo Tax! Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy and Quick I have been using Turbo Tax for years. Each years as tax laws change, I don't have to worry about it because Turbo Tax walks me through it. They also offer additional help if you are ever audited (for a small fee). I've been audited once in my life and I don't want to do that again by myself.
Date published: 2023-04-16
Rated 5 out of 5 by from quick and easy turbotax is very quick and easy to use doing taxes on my own
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax was awesome! Dreaded filing but the software made it very easy to do. Took less than 1 hour.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Awesome Very Easy, Information was available, especially from last year's return.
Date published: 2023-04-16
Rated 2 out of 5 by from Hidden fees I've used TurboTax free version for 5 years with no complaints. It is quick and easy to use. I have three different sources of income per year in three separate states. For the past 3 years this has been the case, and I was able to use the product no problem. This year I lost my health insurance and had to buy a plan through Marketplace halfway through the year. When I filed my taxes TurboTax required me to upgrade to the paid version because the free version doesn't support healthcare forms. Ok. Originally shows a cost of 59$. Then it charges an addtional fee of $54 per each state return i have to file for a total of 162$ in additional fees. Ok. Final kick comes at the last step where they add a $39 processing fee. All in I am at $260 to file my taxes just because I used the health insurance marketplace this year. Huge and unexpected cost that seems purposedly misleading. I will be rethinking my options for next year, it may have cost the same amount or cheaper to hire an accountant.
Date published: 2023-04-16
Rated 3 out of 5 by from failed to file electronically two years in a row, my returns could not file electronically
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax works had trouble e filling had to reboot computer, very frustrating
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2405
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax It works well. I one two unique issues I could not resolve this year. 1. it would not accept my request for audit protection and paying with my credit card. It kept taking me to login and then saying try again later. 2. I kept getting final review option about a K-1 saying an income was not entered. It was there, taken directly from the K-1 but still said it was missing and would not process final filing of return. I called for help from Turbo Tax, agent looked over my forms and finally told me to cancel and reenter that K-1 info. I did, but it still would not allow me to file.
Date published: 2023-04-16
Rated 1 out of 5 by from OVER CHARGERED YOU ADVERTISE NO CHARGE FOR DOING YOUR TAXES, MINE WERE VERY SIMPLE,NOTHING COMPLICATED, STANDARD STATE AND FEDERAL. YOU CHARGED ME A $ 120.00 THE OTHER GUYS WOULD HAVE DONE IT FOR FREE, VERY DISAPOINTED!!!!!!!
Date published: 2023-04-16
Rated 5 out of 5 by from The information provided is great! Everything is pretty easy to do with Turbo Tax! Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy and Quick I have been using Turbo Tax for years. Each years as tax laws change, I don't have to worry about it because Turbo Tax walks me through it. They also offer additional help if you are ever audited (for a small fee). I've been audited once in my life and I don't want to do that again by myself.
Date published: 2023-04-16
Rated 5 out of 5 by from quick and easy turbotax is very quick and easy to use doing taxes on my own
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax was awesome! Dreaded filing but the software made it very easy to do. Took less than 1 hour.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Awesome Very Easy, Information was available, especially from last year's return.
Date published: 2023-04-16
Rated 2 out of 5 by from Hidden fees I've used TurboTax free version for 5 years with no complaints. It is quick and easy to use. I have three different sources of income per year in three separate states. For the past 3 years this has been the case, and I was able to use the product no problem. This year I lost my health insurance and had to buy a plan through Marketplace halfway through the year. When I filed my taxes TurboTax required me to upgrade to the paid version because the free version doesn't support healthcare forms. Ok. Originally shows a cost of 59$. Then it charges an addtional fee of $54 per each state return i have to file for a total of 162$ in additional fees. Ok. Final kick comes at the last step where they add a $39 processing fee. All in I am at $260 to file my taxes just because I used the health insurance marketplace this year. Huge and unexpected cost that seems purposedly misleading. I will be rethinking my options for next year, it may have cost the same amount or cheaper to hire an accountant.
Date published: 2023-04-16
Rated 3 out of 5 by from failed to file electronically two years in a row, my returns could not file electronically
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax works had trouble e filling had to reboot computer, very frustrating
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2405