TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Won't use anything else! Have used Turbo Tax for years. Never had any issues. Software always so easy to use. Step by step walks you through every scenario. I'll always be a loyal customer!
Date published: 2021-04-22
Rated 3 out of 5 by from Fairly user friendly - except when it isn't First time using TurboTax as I usually file in a way that was not available this year due to the Pandemic. And I have to say, filling in information and knowing which forms to use was fairly user friendly. Until it wasn't. For the most part, you are prompted with easy to answer questions. If you don't know what a question means, there is almost always a reasonable explanation, or a picture of where to find the information on the forms you have been given. Everything was going smoothly until the review process. You are often prompted to "review" information or told that "information is missing" but they setup isn't very good ad taking you right to the place you need to fix. It will take you to the form and you have to go through the whole thing multiple times to figure out the problem. 1099-NEC/Self Employment section was the most difficult as I was prompted to enter information a couple of times so that it seemed I had already answered the information. Also, it was not entirely clear what they mean by "business" in the Self Employment section: it turns out, when you work as a contractor that the business is you! I had a hard time figuring this out and had to delete information from one payer multiple times and start over. I was finally put through to a live preparer who helped me figure out that was one problem and the other problem came with pulling information through from other parts of the process where sometimes numbers were rounded and other times they weren't. Again, you had to check every single piece of information multiple times to see that they had rounded income in one place but not another. This would have been easier to figure out if they had take me directly to the problem. Another area is in the non-cash donations: you will be prompted to enter addresses - different for each donation. and if you make a mistake, you can't go back and fix information you have already entered. You just have to completely delete it and start from scratch. (that took a good amount of cursing to figure out!) I will say the live chat process was fairly good and they did call back to answer questions in under 5 minutes. When I became frustrated, 'Cedric' stayed calm and worked to get me the help I needed when he wasn't able to provide it himself. All told I was called 4 times and was able to figure everything out with some good help. I think the customer service was pretty excellent and I appreciate that.
Date published: 2021-04-22
Rated 5 out of 5 by from Easy to understand No problems. Easy to understand questions. All I had to do was push buttons.
Date published: 2021-04-22
Rated 4 out of 5 by from A good product, but struggles with Schedule K Generally user friendly. Was not as good with Schedule K and 1065. The real benefit is year on year use, and the ability to reuse tax info. The product is becoming a little overpriced.
Date published: 2021-04-22
Rated 5 out of 5 by from easy taxes simple, easy to follow system. better than setting in some office for hours.
Date published: 2021-04-22
Rated 5 out of 5 by from TurboTax works great Used to have our taxes done at H&R Block, then I found out we were entitled to more of a refund, but their agents refused to do the extra work to get it for us. Switched to TurboTax and now get everything we're entitled to.
Date published: 2021-04-22
Rated 4 out of 5 by from The way filing should be! The process was relatively painless. My investment plan management had changed requiring a panicky search for the right form to match my withdrawal summary, but it seems to have resolved itself. I was expecting that last years sources of income would appear again in the proposed 2020 forms. That did not happen, but manual entries solve those issues... All-in-all, relatively painless and FREE! I have paid up to $1,000 for tax preparation in the past... this is more like tax extraction should be!
Date published: 2021-04-22
Rated 5 out of 5 by from Thanks Derek! I was very unsure of myself and yet Derek guided me through the complex process of filing my taxes without difficulty.
Date published: 2021-04-22
Rated 5 out of 5 by from awesome great and easy to use! recommend this to everyone>>>>>
Date published: 2021-04-22
Rated 5 out of 5 by from love the new format best way to go is with a cpa no worries no stress you know you are in great hands. loved my expert John I will work with him next year
Date published: 2021-04-22
All TurboTax® Offerings Reviews - Page 2393
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Won't use anything else! Have used Turbo Tax for years. Never had any issues. Software always so easy to use. Step by step walks you through every scenario. I'll always be a loyal customer!
Date published: 2021-04-22
Rated 3 out of 5 by from Fairly user friendly - except when it isn't First time using TurboTax as I usually file in a way that was not available this year due to the Pandemic. And I have to say, filling in information and knowing which forms to use was fairly user friendly. Until it wasn't. For the most part, you are prompted with easy to answer questions. If you don't know what a question means, there is almost always a reasonable explanation, or a picture of where to find the information on the forms you have been given. Everything was going smoothly until the review process. You are often prompted to "review" information or told that "information is missing" but they setup isn't very good ad taking you right to the place you need to fix. It will take you to the form and you have to go through the whole thing multiple times to figure out the problem. 1099-NEC/Self Employment section was the most difficult as I was prompted to enter information a couple of times so that it seemed I had already answered the information. Also, it was not entirely clear what they mean by "business" in the Self Employment section: it turns out, when you work as a contractor that the business is you! I had a hard time figuring this out and had to delete information from one payer multiple times and start over. I was finally put through to a live preparer who helped me figure out that was one problem and the other problem came with pulling information through from other parts of the process where sometimes numbers were rounded and other times they weren't. Again, you had to check every single piece of information multiple times to see that they had rounded income in one place but not another. This would have been easier to figure out if they had take me directly to the problem. Another area is in the non-cash donations: you will be prompted to enter addresses - different for each donation. and if you make a mistake, you can't go back and fix information you have already entered. You just have to completely delete it and start from scratch. (that took a good amount of cursing to figure out!) I will say the live chat process was fairly good and they did call back to answer questions in under 5 minutes. When I became frustrated, 'Cedric' stayed calm and worked to get me the help I needed when he wasn't able to provide it himself. All told I was called 4 times and was able to figure everything out with some good help. I think the customer service was pretty excellent and I appreciate that.
Date published: 2021-04-22
Rated 5 out of 5 by from Easy to understand No problems. Easy to understand questions. All I had to do was push buttons.
Date published: 2021-04-22
Rated 4 out of 5 by from A good product, but struggles with Schedule K Generally user friendly. Was not as good with Schedule K and 1065. The real benefit is year on year use, and the ability to reuse tax info. The product is becoming a little overpriced.
Date published: 2021-04-22
Rated 5 out of 5 by from easy taxes simple, easy to follow system. better than setting in some office for hours.
Date published: 2021-04-22
Rated 5 out of 5 by from TurboTax works great Used to have our taxes done at H&R Block, then I found out we were entitled to more of a refund, but their agents refused to do the extra work to get it for us. Switched to TurboTax and now get everything we're entitled to.
Date published: 2021-04-22
Rated 4 out of 5 by from The way filing should be! The process was relatively painless. My investment plan management had changed requiring a panicky search for the right form to match my withdrawal summary, but it seems to have resolved itself. I was expecting that last years sources of income would appear again in the proposed 2020 forms. That did not happen, but manual entries solve those issues... All-in-all, relatively painless and FREE! I have paid up to $1,000 for tax preparation in the past... this is more like tax extraction should be!
Date published: 2021-04-22
Rated 5 out of 5 by from Thanks Derek! I was very unsure of myself and yet Derek guided me through the complex process of filing my taxes without difficulty.
Date published: 2021-04-22
Rated 5 out of 5 by from awesome great and easy to use! recommend this to everyone>>>>>
Date published: 2021-04-22
Rated 5 out of 5 by from love the new format best way to go is with a cpa no worries no stress you know you are in great hands. loved my expert John I will work with him next year
Date published: 2021-04-22
All TurboTax® Offerings Reviews - Page 2393