TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is great I did the whole tax return in 20 minutes. Quick and easy. The drop down windows providing extra info were wonderful. Great job!!!!!
Date published: 2021-05-01
Rated 5 out of 5 by from ALWAYS SIMPLIFIED HERE!! It's just always easy. And on the rare occasion that a question does arise, it's (for me) always been simple to find the answer right at their site
Date published: 2021-05-01
Rated 4 out of 5 by from Turbo Tax is great! But needs a tweek! You need to make it so that people can import their Quickbooks Drlf Employed Tax Information as many times as necessary to complete their return in Turbo Tax.
Date published: 2021-05-01
Rated 2 out of 5 by from One problem TurboTax can solve The problem occurs because if a person has QuickBooks, TurboTax, and ItsDeductible, they are each linked to each other. However, if one of them is QuickBooks (which I had for 12 years) AND it was used as the treasurer for an outside organization, transferring the QuickBooks data to another person, totally confounds the personal accounts. Therefore, when another person had to take over QuickBooks and switched the phone number and the password, I was locked out of TurboTax. To make matters worse, that person was able to gain access to ALL my income tax data. Also, all my data on ItsDeductible was erased and lost. I need someone to look at this, if Intuit is as appreciative of a person using TurboTax as I think it might be. Trying to get someone on the phone to talk to, is a total waste of time and an exercise in total futility. You have my email address; I would appreciate someone (anyone) talking to me. I want to rate TurboTax with five stars as I have for the past two decades.
Date published: 2021-05-01
Rated 5 out of 5 by from Fee for State efile I was charged $25 fee for e-filing 1 state return, very disappointed
Date published: 2021-05-01
Rated 4 out of 5 by from Easy to Use good prompts, easy to use. Good overall product to use.
Date published: 2021-05-01
Rated 1 out of 5 by from Terrible experience This is the second year I use TurboTax. Both years my daughter purchased TWO Deluxe softwares from Costco. One for my income tax return and one for her return. Last year we didn't have any issues but this year we wasn't able to download the free state return. I spent 2 hours on the phone with phone support and after multiple attempts to troubleshoot the customer support specialist requested a free state download but her request was denied. If you check the license code, as the customer support specialist did, you will see the license was activated but there was never a free state download. I will be returning my second software and requesting a full refund and quite honestly will never use turbotax again.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use, especially is you use it every year. Just answer simple questions as you go. I have been using Turbo Tax for years. Love it.
Date published: 2021-05-01
Rated 5 out of 5 by from Couldn't Be Easier Doing your taxes solo couldn't be easier. Stop wasting time with 3rd party vendors & accountants that cost so much more then a little bit of your own time and effort.
Date published: 2021-05-01
Rated 2 out of 5 by from Not free You claim to be free, but it is far from. It's ridiculous to pay for this
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2383
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great I did the whole tax return in 20 minutes. Quick and easy. The drop down windows providing extra info were wonderful. Great job!!!!!
Date published: 2021-05-01
Rated 5 out of 5 by from ALWAYS SIMPLIFIED HERE!! It's just always easy. And on the rare occasion that a question does arise, it's (for me) always been simple to find the answer right at their site
Date published: 2021-05-01
Rated 4 out of 5 by from Turbo Tax is great! But needs a tweek! You need to make it so that people can import their Quickbooks Drlf Employed Tax Information as many times as necessary to complete their return in Turbo Tax.
Date published: 2021-05-01
Rated 2 out of 5 by from One problem TurboTax can solve The problem occurs because if a person has QuickBooks, TurboTax, and ItsDeductible, they are each linked to each other. However, if one of them is QuickBooks (which I had for 12 years) AND it was used as the treasurer for an outside organization, transferring the QuickBooks data to another person, totally confounds the personal accounts. Therefore, when another person had to take over QuickBooks and switched the phone number and the password, I was locked out of TurboTax. To make matters worse, that person was able to gain access to ALL my income tax data. Also, all my data on ItsDeductible was erased and lost. I need someone to look at this, if Intuit is as appreciative of a person using TurboTax as I think it might be. Trying to get someone on the phone to talk to, is a total waste of time and an exercise in total futility. You have my email address; I would appreciate someone (anyone) talking to me. I want to rate TurboTax with five stars as I have for the past two decades.
Date published: 2021-05-01
Rated 5 out of 5 by from Fee for State efile I was charged $25 fee for e-filing 1 state return, very disappointed
Date published: 2021-05-01
Rated 4 out of 5 by from Easy to Use good prompts, easy to use. Good overall product to use.
Date published: 2021-05-01
Rated 1 out of 5 by from Terrible experience This is the second year I use TurboTax. Both years my daughter purchased TWO Deluxe softwares from Costco. One for my income tax return and one for her return. Last year we didn't have any issues but this year we wasn't able to download the free state return. I spent 2 hours on the phone with phone support and after multiple attempts to troubleshoot the customer support specialist requested a free state download but her request was denied. If you check the license code, as the customer support specialist did, you will see the license was activated but there was never a free state download. I will be returning my second software and requesting a full refund and quite honestly will never use turbotax again.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use, especially is you use it every year. Just answer simple questions as you go. I have been using Turbo Tax for years. Love it.
Date published: 2021-05-01
Rated 5 out of 5 by from Couldn't Be Easier Doing your taxes solo couldn't be easier. Stop wasting time with 3rd party vendors & accountants that cost so much more then a little bit of your own time and effort.
Date published: 2021-05-01
Rated 2 out of 5 by from Not free You claim to be free, but it is far from. It's ridiculous to pay for this
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2383