TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from TT is awesome. TT is boss, TT is the best..I will great, as usual..Great as usual great as usual. great as usual.
Date published: 2023-04-15
Rated 3 out of 5 by from Turbo Tax online I thought this year was much more difficult compared to last couple of years. I was unable to open forms to check items that I had input into my taxes to make sure that I had included all the items and the numbers were correct. At the end after paying (again), I was able to open the forms. When attempting to e-file my state taxes, I was unable to e-file even though I had paid what was owed as stated on the page following the instructions. So I needed to print the state return, good thing I had access a printer. When calling the turbo tax number for assistance...it was very frustrating, as I was on the phone for over 45 mins with the issue not being resolved as to how to input code that I had not to be charged. Only having to call back the next day....I was charged for using Turbo tax online even though I had followed earlier instructions received when calling initially and following the instructions given as I had purchased the program earlier at a much lower price at Costco. Now I need to file a refund request and wait for the funds...ugh!!!!!! Hopefully I will get reimbursed without any more hassles!
Date published: 2023-04-15
Rated 5 out of 5 by from WILLIAM KNOX EASY TO DO. TURBO TAX IS FANTASTIC. WALKS YOU THROUGH STEP BY STEP AND COVERS EVERY ASPECT OF YOUR TAXES.
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax Lots of steps but simple to follow. Links to explanations are included throughout for areas that are unclear to the lay person like me :)
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is helpful and effective. I have used TurboTax for over 20 years. The system was really helpful and effective from the start, and it has gotten progressively better. It also has gotten progressively more expensive! I like the way it organizes the requests for needed information. I wish there were fewer questions about esoteric details, but they may be required by the tax laws and the differences between federal and state rules.
Date published: 2023-04-15
Rated 4 out of 5 by from turbo good simple effective tax software yep its pretty good getting a little pricy but like all things in life they cost more is this enough charicters
Date published: 2023-04-15
Rated 5 out of 5 by from Simply the Best Super easy! Gives practical explanations for anything that may be unclear. Flags potential issues or areas that may need additional review. I've been using TurboTax for years and I wouldn't dare use anything else.
Date published: 2023-04-15
Rated 1 out of 5 by from Money Hungry Forced to upgrade into more expensive tiers of services
Date published: 2023-04-15
Rated 2 out of 5 by from Tax service people do not know how to handle 1099K I spent about 6 hrs of the 7.5 hrs of tax preparation time dealing with two 1099k income forms. During this I had to call turbotax customer service 4 times. Three of the 4 had no clue what to do or gave me bad information. The 4th agent got almost finished after 90 minutes of trial and error. Plus having to upgrade to Premuim for 1099K entries is a ripoff of another $70 from Deluxe to Premium. One sgent sent me a service code for a $20 discount on Premium upgrade, but the discount did not apply. I've used Turbotax for over $15 years. And I xould not get my printed tax form to load to be able to print it out to send in. "A few moments" to download never happened in 2 attempts before Turbo tax timed out. I will be switching to a different tax.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax Too Many Prompts to "Upgrade" Overall process was ok, but was prompted too frequently to upgrade to a paid option on TurboTax. Also, even though the return was almost basic the cost to file jumped from 0 to over 200, by the time I was finished, and I couldn't file without paying.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2373
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TT is awesome. TT is boss, TT is the best..I will great, as usual..Great as usual great as usual. great as usual.
Date published: 2023-04-15
Rated 3 out of 5 by from Turbo Tax online I thought this year was much more difficult compared to last couple of years. I was unable to open forms to check items that I had input into my taxes to make sure that I had included all the items and the numbers were correct. At the end after paying (again), I was able to open the forms. When attempting to e-file my state taxes, I was unable to e-file even though I had paid what was owed as stated on the page following the instructions. So I needed to print the state return, good thing I had access a printer. When calling the turbo tax number for assistance...it was very frustrating, as I was on the phone for over 45 mins with the issue not being resolved as to how to input code that I had not to be charged. Only having to call back the next day....I was charged for using Turbo tax online even though I had followed earlier instructions received when calling initially and following the instructions given as I had purchased the program earlier at a much lower price at Costco. Now I need to file a refund request and wait for the funds...ugh!!!!!! Hopefully I will get reimbursed without any more hassles!
Date published: 2023-04-15
Rated 5 out of 5 by from WILLIAM KNOX EASY TO DO. TURBO TAX IS FANTASTIC. WALKS YOU THROUGH STEP BY STEP AND COVERS EVERY ASPECT OF YOUR TAXES.
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax Lots of steps but simple to follow. Links to explanations are included throughout for areas that are unclear to the lay person like me :)
Date published: 2023-04-15
Rated 4 out of 5 by from TurboTax is helpful and effective. I have used TurboTax for over 20 years. The system was really helpful and effective from the start, and it has gotten progressively better. It also has gotten progressively more expensive! I like the way it organizes the requests for needed information. I wish there were fewer questions about esoteric details, but they may be required by the tax laws and the differences between federal and state rules.
Date published: 2023-04-15
Rated 4 out of 5 by from turbo good simple effective tax software yep its pretty good getting a little pricy but like all things in life they cost more is this enough charicters
Date published: 2023-04-15
Rated 5 out of 5 by from Simply the Best Super easy! Gives practical explanations for anything that may be unclear. Flags potential issues or areas that may need additional review. I've been using TurboTax for years and I wouldn't dare use anything else.
Date published: 2023-04-15
Rated 1 out of 5 by from Money Hungry Forced to upgrade into more expensive tiers of services
Date published: 2023-04-15
Rated 2 out of 5 by from Tax service people do not know how to handle 1099K I spent about 6 hrs of the 7.5 hrs of tax preparation time dealing with two 1099k income forms. During this I had to call turbotax customer service 4 times. Three of the 4 had no clue what to do or gave me bad information. The 4th agent got almost finished after 90 minutes of trial and error. Plus having to upgrade to Premuim for 1099K entries is a ripoff of another $70 from Deluxe to Premium. One sgent sent me a service code for a $20 discount on Premium upgrade, but the discount did not apply. I've used Turbotax for over $15 years. And I xould not get my printed tax form to load to be able to print it out to send in. "A few moments" to download never happened in 2 attempts before Turbo tax timed out. I will be switching to a different tax.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax Too Many Prompts to "Upgrade" Overall process was ok, but was prompted too frequently to upgrade to a paid option on TurboTax. Also, even though the return was almost basic the cost to file jumped from 0 to over 200, by the time I was finished, and I couldn't file without paying.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2373