TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Ehhhh I done this for three years the first two where fine this year was running in to a lot of problems for me this time around and just been a long time and it’s not refunding
Date published: 2022-04-07
Rated 4 out of 5 by from Good for what it is Got what I needed out of it. Pretty self explanatory.
Date published: 2022-04-07
Rated 2 out of 5 by from TurboTax Has Issues Right Now! Unfortunately I haven't been able to download additional State tax programs or I can't purchase the state program to e-file. In other words the only thing working is the Federal Tax portion of TurboTax and this is so irritating. I only do about 8-9 taxes a year and you have me at a stop, not happy at all. Especially after calling on 4/1/22 and told you know it is an issue and should be repaired in 24/48 hrs. It is now 4/7/22 and it still doesn't work.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is the best! Turbo Tax makes filing taxes easy even if you are not an Accountant!
Date published: 2022-04-07
Rated 4 out of 5 by from Very easy to understand They've been a big help for me these last two year. They break everything down for me. I've learned more about my taxes from them then I did in school.
Date published: 2022-04-07
Rated 5 out of 5 by from TURBO TAX IS AWESOME! Very easy to use. Walks you through the entire process very quickly and without a hassle. Long time user and will continue too! A+++
Date published: 2022-04-07
Rated 5 out of 5 by from Good experience turbotax live helped me a lot and I'd highly recommend using it.
Date published: 2022-04-07
Rated 1 out of 5 by from Going through the process is OK, until I filed. Things are ok until you get to eFiling. The information transferred from the last year, but the return was rejected. Limited options to go back and correct and very little help/support. Keeps saying the AGI was the problem, but that is what was filled in by TurboTax when I went to that step. I have now printed my returns to mail. I figure I'm out all the eFile processing charges you added. I am hoping the amount for the Federal return doesn't actually hit my Credit Card - if it does I will have a terrible mess. Based on the poor help information and no way to talk to someone, I will have to figure it out. This is not a bad attitude as you mention in the sidebar, this is someone who has to pay thousands of dollars and am very concerned about what is going to happen and how I will clean it up.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax Live full service is GREAT! Great! The agent was super great and professional. She was always in contact with me for my questions. At the end, my tax was filed without any problem.
Date published: 2022-04-07
Rated 5 out of 5 by from excellent Excellent and very knowledgeable help with my concerns. My concerns were not only addressed but they were put to rest. Couldn't have had a better experience!
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2373
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Ehhhh I done this for three years the first two where fine this year was running in to a lot of problems for me this time around and just been a long time and it’s not refunding
Date published: 2022-04-07
Rated 4 out of 5 by from Good for what it is Got what I needed out of it. Pretty self explanatory.
Date published: 2022-04-07
Rated 2 out of 5 by from TurboTax Has Issues Right Now! Unfortunately I haven't been able to download additional State tax programs or I can't purchase the state program to e-file. In other words the only thing working is the Federal Tax portion of TurboTax and this is so irritating. I only do about 8-9 taxes a year and you have me at a stop, not happy at all. Especially after calling on 4/1/22 and told you know it is an issue and should be repaired in 24/48 hrs. It is now 4/7/22 and it still doesn't work.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is the best! Turbo Tax makes filing taxes easy even if you are not an Accountant!
Date published: 2022-04-07
Rated 4 out of 5 by from Very easy to understand They've been a big help for me these last two year. They break everything down for me. I've learned more about my taxes from them then I did in school.
Date published: 2022-04-07
Rated 5 out of 5 by from TURBO TAX IS AWESOME! Very easy to use. Walks you through the entire process very quickly and without a hassle. Long time user and will continue too! A+++
Date published: 2022-04-07
Rated 5 out of 5 by from Good experience turbotax live helped me a lot and I'd highly recommend using it.
Date published: 2022-04-07
Rated 1 out of 5 by from Going through the process is OK, until I filed. Things are ok until you get to eFiling. The information transferred from the last year, but the return was rejected. Limited options to go back and correct and very little help/support. Keeps saying the AGI was the problem, but that is what was filled in by TurboTax when I went to that step. I have now printed my returns to mail. I figure I'm out all the eFile processing charges you added. I am hoping the amount for the Federal return doesn't actually hit my Credit Card - if it does I will have a terrible mess. Based on the poor help information and no way to talk to someone, I will have to figure it out. This is not a bad attitude as you mention in the sidebar, this is someone who has to pay thousands of dollars and am very concerned about what is going to happen and how I will clean it up.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax Live full service is GREAT! Great! The agent was super great and professional. She was always in contact with me for my questions. At the end, my tax was filed without any problem.
Date published: 2022-04-07
Rated 5 out of 5 by from excellent Excellent and very knowledgeable help with my concerns. My concerns were not only addressed but they were put to rest. Couldn't have had a better experience!
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2373