TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from it was very helpful It was really easy to use and helpful for my first time using it
Date published: 2021-03-16
Rated 5 out of 5 by from TurboTax is so awesome This was my first time filing my taxes by myself and they made it very easy for me!!
Date published: 2021-03-16
Rated 5 out of 5 by from TurboTax is Awesome! Easy to use, great explanations and examples, etc.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is easy to follow! Filing my taxes was easy to navigate through the program!
Date published: 2021-03-16
Rated 1 out of 5 by from Turbo Tax WAS Awesome - Not so much this year! I had issues installing and the fix was to change video settings. Then I had issues with Employee Stock transactions. I wasted hours on this but it was a Turbo Tax bug. Then when I was filing, to get to use my credit card, I had to change my video settings again to get to use my credit card. I have used Turbo Tax many years and never seen any such problems. It is my last year using Turbo Tax I think. I wasted hours of time.
Date published: 2021-03-16
Rated 5 out of 5 by from Very helpful Very helpful and organized format very happy with turbotax
Date published: 2021-03-16
Rated 4 out of 5 by from TurboTax helped me again with my taxes! I did have a problem with the VA state return where TurboTax added a detail form 502A which was not needed in my case (after reviewing the state tax instructions). It wasted a few hours, however, I finally just deleted the form and re-ran the check tax return with zero errors.
Date published: 2021-03-16
Rated 5 out of 5 by from GREAT SOFTWARE I HAVE USED TURBO TAX FOR 30+ YEARS AND NEVER HAD A PROBLEM !!!
Date published: 2021-03-16
Rated 5 out of 5 by from awsome My first time filing taxes and turbo tax was great and easy to do
Date published: 2021-03-16
Rated 3 out of 5 by from Why are the same details wrong every year? Success if often in the details, as is failure. During over four decades of owning and operating retail and wholesale businesses, I consistently taught my employees to highly value the feedback from dissatisfied customers, because you can learn so much from those who care enough to help you improve! I offer these comments with that purpose in mind. I have used TurboTax for LLC tax filings for several years, and find that the majority of the details are covered well; thank you. I am frustrated, though, that the same details entered during the interview portions are repeatedly not properly populated on some of the forms, and that the same incorrect forms pop up as obstacles to completing the e-file process repeatedly. What is the purpose of not learning from mistakes? This frustration and wasting of my time has lead me to use a different service for my personal returns, (unfortunately they do not offer LLC service). Customers have to be very loyal to stay with that level of service. INTUIT has selected and trained some exceptional customer service/ troubleshooting personnel, and THE EXCELLENT SERVICE AND THE DEMEANOR OF YOUR CUSTOMER SERVICE PERSONNEL STAND OUT, head and shoulders above your software troubleshooting,rewriting and product improvement methodologies. THANK YOU !!!
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 2368
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from it was very helpful It was really easy to use and helpful for my first time using it
Date published: 2021-03-16
Rated 5 out of 5 by from TurboTax is so awesome This was my first time filing my taxes by myself and they made it very easy for me!!
Date published: 2021-03-16
Rated 5 out of 5 by from TurboTax is Awesome! Easy to use, great explanations and examples, etc.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is easy to follow! Filing my taxes was easy to navigate through the program!
Date published: 2021-03-16
Rated 1 out of 5 by from Turbo Tax WAS Awesome - Not so much this year! I had issues installing and the fix was to change video settings. Then I had issues with Employee Stock transactions. I wasted hours on this but it was a Turbo Tax bug. Then when I was filing, to get to use my credit card, I had to change my video settings again to get to use my credit card. I have used Turbo Tax many years and never seen any such problems. It is my last year using Turbo Tax I think. I wasted hours of time.
Date published: 2021-03-16
Rated 5 out of 5 by from Very helpful Very helpful and organized format very happy with turbotax
Date published: 2021-03-16
Rated 4 out of 5 by from TurboTax helped me again with my taxes! I did have a problem with the VA state return where TurboTax added a detail form 502A which was not needed in my case (after reviewing the state tax instructions). It wasted a few hours, however, I finally just deleted the form and re-ran the check tax return with zero errors.
Date published: 2021-03-16
Rated 5 out of 5 by from GREAT SOFTWARE I HAVE USED TURBO TAX FOR 30+ YEARS AND NEVER HAD A PROBLEM !!!
Date published: 2021-03-16
Rated 5 out of 5 by from awsome My first time filing taxes and turbo tax was great and easy to do
Date published: 2021-03-16
Rated 3 out of 5 by from Why are the same details wrong every year? Success if often in the details, as is failure. During over four decades of owning and operating retail and wholesale businesses, I consistently taught my employees to highly value the feedback from dissatisfied customers, because you can learn so much from those who care enough to help you improve! I offer these comments with that purpose in mind. I have used TurboTax for LLC tax filings for several years, and find that the majority of the details are covered well; thank you. I am frustrated, though, that the same details entered during the interview portions are repeatedly not properly populated on some of the forms, and that the same incorrect forms pop up as obstacles to completing the e-file process repeatedly. What is the purpose of not learning from mistakes? This frustration and wasting of my time has lead me to use a different service for my personal returns, (unfortunately they do not offer LLC service). Customers have to be very loyal to stay with that level of service. INTUIT has selected and trained some exceptional customer service/ troubleshooting personnel, and THE EXCELLENT SERVICE AND THE DEMEANOR OF YOUR CUSTOMER SERVICE PERSONNEL STAND OUT, head and shoulders above your software troubleshooting,rewriting and product improvement methodologies. THANK YOU !!!
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 2368