TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Great People, website leaves a lot to be desired Both the intake interviewer and the tax preparer were awesome - I understood the process and timeframes at all times. The website UX was clumsy, heavy, and very slow most of the time.
Date published: 2022-04-07
Rated 3 out of 5 by from TurboTax K-1 support is weak Each year I get a K-1 from a trust. There is always a small amount of foreign tax. The data I get with the K-1 and the questions Turbo Tax requires me to answer do not match. I Have to guess each year
Date published: 2022-04-07
Rated 1 out of 5 by from Not a good experience The expert did not seem to be a tax expert. Asked me for the same information multiple times and did not know how to handle certain parts of my tax filing and asked me for help.
Date published: 2022-04-07
Rated 5 out of 5 by from Awesome Very easy to follow instruction each item. Very well put together.
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax was more Difficult this year I used Turbo Tax every year, but I have to say it was more difficult this year. Left a lot of things unsaid. I had to speak to someone concerning RMD's to receive the correct info. Otherwise, TurboTax is the way to go.
Date published: 2022-04-07
Rated 2 out of 5 by from 8915F - ridiculous This year has been the most frustrating year - the fact that Turbotax took over a month after the IRS released form 8915F is absurd. I will probably look elsewhere next year. In addition - even though I save the return - as directed by Turbotax it is a nightmare getting it to open on my computer.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is the BEST! I have been using Turbo Tax since the mid-1990's. Filing with Turbo Tax is easy, straightforward, and provides experts to answer any questions while filing. I depend on Turbo Tax to correctly calculate my returns and get me the largest refund. I've never had a bad experience and will continue to use Turbo Tax in the future.
Date published: 2022-04-07
Rated 4 out of 5 by from thumbs up I've used turbo tax for many years it's great ! one year there was a problem with how it handled railroad retirement for Massachusetts, i called and it was fixed the next year. Well here we go again this year A GLITCH CAME UP re:schedule 8812 credits for qualifying children. I did not check ANY boxes regarding children or dependents I'm 79 years old and my only child is 42 ant doesn't live with me !!! when I called the girl said YOU WERE AWARE OF THIS ISSUE and just delete the form, I did but when i went to efile it wanted me to fill in the info that I DID NOT HAVE, I had to enter zero two or three time and then it went. YOU NEED TO FIX THIS !!!!!
Date published: 2022-04-07
Rated 5 out of 5 by from Easy to Use I file with Turbo Tax every year. The past few years the process has become even easier as they remember information from year to year.
Date published: 2022-04-07
Rated 5 out of 5 by from Love this product! You ask all the right questions succinctly. Very easy to use and understand
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2367
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Great People, website leaves a lot to be desired Both the intake interviewer and the tax preparer were awesome - I understood the process and timeframes at all times. The website UX was clumsy, heavy, and very slow most of the time.
Date published: 2022-04-07
Rated 3 out of 5 by from TurboTax K-1 support is weak Each year I get a K-1 from a trust. There is always a small amount of foreign tax. The data I get with the K-1 and the questions Turbo Tax requires me to answer do not match. I Have to guess each year
Date published: 2022-04-07
Rated 1 out of 5 by from Not a good experience The expert did not seem to be a tax expert. Asked me for the same information multiple times and did not know how to handle certain parts of my tax filing and asked me for help.
Date published: 2022-04-07
Rated 5 out of 5 by from Awesome Very easy to follow instruction each item. Very well put together.
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax was more Difficult this year I used Turbo Tax every year, but I have to say it was more difficult this year. Left a lot of things unsaid. I had to speak to someone concerning RMD's to receive the correct info. Otherwise, TurboTax is the way to go.
Date published: 2022-04-07
Rated 2 out of 5 by from 8915F - ridiculous This year has been the most frustrating year - the fact that Turbotax took over a month after the IRS released form 8915F is absurd. I will probably look elsewhere next year. In addition - even though I save the return - as directed by Turbotax it is a nightmare getting it to open on my computer.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is the BEST! I have been using Turbo Tax since the mid-1990's. Filing with Turbo Tax is easy, straightforward, and provides experts to answer any questions while filing. I depend on Turbo Tax to correctly calculate my returns and get me the largest refund. I've never had a bad experience and will continue to use Turbo Tax in the future.
Date published: 2022-04-07
Rated 4 out of 5 by from thumbs up I've used turbo tax for many years it's great ! one year there was a problem with how it handled railroad retirement for Massachusetts, i called and it was fixed the next year. Well here we go again this year A GLITCH CAME UP re:schedule 8812 credits for qualifying children. I did not check ANY boxes regarding children or dependents I'm 79 years old and my only child is 42 ant doesn't live with me !!! when I called the girl said YOU WERE AWARE OF THIS ISSUE and just delete the form, I did but when i went to efile it wanted me to fill in the info that I DID NOT HAVE, I had to enter zero two or three time and then it went. YOU NEED TO FIX THIS !!!!!
Date published: 2022-04-07
Rated 5 out of 5 by from Easy to Use I file with Turbo Tax every year. The past few years the process has become even easier as they remember information from year to year.
Date published: 2022-04-07
Rated 5 out of 5 by from Love this product! You ask all the right questions succinctly. Very easy to use and understand
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2367