TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281613 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Very disappointed this year Updates ran into a widely experienced problem as seen on your website where updates created a fatal error and a problem with Microsoft Installer. For several weeks I could not access TT. That's the first time I've encountered this with TT and I'm sure glad there was the May 17 extension which I needed because of Turbo Tax. I'm glad it got fixed but TT was not up to par this year.
Date published: 2021-05-01
Rated 5 out of 5 by from Effective and efficient I have been using TurboTax for years. There is no other way.
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax is very efficient. I used the live tax professional service to do my taxes. My adviser was George and he was very helpful in explaining the process, answering my questions and searching for all ways to maximize my deductions. Overall, it was a very pleasant experience.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax I enjoy this program, it does it all for you, thank you
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax 16 years and counting I have been using Turbo Tax for 16 years now and I'm am pleased every time with how simple Intuit has made self tax preparation.
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax Lowered Stress Level I always dread taxes. But this year was a breeze as I didn't need to figure out how to calculate the Pandemic deductions as it pertains to unemployment --TurboTax did it all. I own a small business and I was able to take advantage of all deductions that applied to my business. I purchased a lot of equipment last year and with TurboTax I was able to figure out how to best get a deduction.
Date published: 2021-05-01
Rated 2 out of 5 by from Very disappointed I could not e file Could not e file due to QBI election - you guys need to figure out how to upload a PDF signature file - otherwise I will NEVER use you again and I am a 20+ year user and a CPA and have recommended your product to dozens of people.
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax User for life TurboTax User for life and I believe TurboTax is creating too much value
Date published: 2021-05-01
Rated 5 out of 5 by from Easy to use My first submission was rejected but TurboTax helped me fix and resend very easily!
Date published: 2021-05-01
Rated 2 out of 5 by from Not as easy or intuitive as they claim to be When entering 1099-INT/DIV/B, TurboTax kept requesting the same info over & over. I unknowingly entered the same 1099s multiple times without the option to delete them. I noticed the same exact 1099 lines were entered multiple times when I was reviewing my final documents right before submitting. I had to request assistance from a TurboTax representative & allow them access to my computer screen in order for them to guide me through the Tools menu & get the extra 1099s removed. If I wouldn't have reviewed those final forms & noticed the error, I would have ended up filing my tax documents with several errors. I feel like TurboTax should automatically know if/when an item is repeated multiple times & allow you to fix this error without having to call for assistance.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2364
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Very disappointed this year Updates ran into a widely experienced problem as seen on your website where updates created a fatal error and a problem with Microsoft Installer. For several weeks I could not access TT. That's the first time I've encountered this with TT and I'm sure glad there was the May 17 extension which I needed because of Turbo Tax. I'm glad it got fixed but TT was not up to par this year.
Date published: 2021-05-01
Rated 5 out of 5 by from Effective and efficient I have been using TurboTax for years. There is no other way.
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax is very efficient. I used the live tax professional service to do my taxes. My adviser was George and he was very helpful in explaining the process, answering my questions and searching for all ways to maximize my deductions. Overall, it was a very pleasant experience.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax I enjoy this program, it does it all for you, thank you
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax 16 years and counting I have been using Turbo Tax for 16 years now and I'm am pleased every time with how simple Intuit has made self tax preparation.
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax Lowered Stress Level I always dread taxes. But this year was a breeze as I didn't need to figure out how to calculate the Pandemic deductions as it pertains to unemployment --TurboTax did it all. I own a small business and I was able to take advantage of all deductions that applied to my business. I purchased a lot of equipment last year and with TurboTax I was able to figure out how to best get a deduction.
Date published: 2021-05-01
Rated 2 out of 5 by from Very disappointed I could not e file Could not e file due to QBI election - you guys need to figure out how to upload a PDF signature file - otherwise I will NEVER use you again and I am a 20+ year user and a CPA and have recommended your product to dozens of people.
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax User for life TurboTax User for life and I believe TurboTax is creating too much value
Date published: 2021-05-01
Rated 5 out of 5 by from Easy to use My first submission was rejected but TurboTax helped me fix and resend very easily!
Date published: 2021-05-01
Rated 2 out of 5 by from Not as easy or intuitive as they claim to be When entering 1099-INT/DIV/B, TurboTax kept requesting the same info over & over. I unknowingly entered the same 1099s multiple times without the option to delete them. I noticed the same exact 1099 lines were entered multiple times when I was reviewing my final documents right before submitting. I had to request assistance from a TurboTax representative & allow them access to my computer screen in order for them to guide me through the Tools menu & get the extra 1099s removed. If I wouldn't have reviewed those final forms & noticed the error, I would have ended up filing my tax documents with several errors. I feel like TurboTax should automatically know if/when an item is repeated multiple times & allow you to fix this error without having to call for assistance.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2364