TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Great tool Everything works well and was easy to use and follow. questions were answered easily.
Date published: 2023-04-15
Rated 1 out of 5 by from NotHappy,Intuit now pushes for urgency vs accuracy Not happy. I personally found 3 different issues in how the system processed the taxes and then I had to work with the Intuit Professional to fix those. First of all, I want a peace of mind that's why I am using this service. But if I have to go through the math, and tax laws and policies, then it's not a good use of my time. After paying for the services and finishing the taxes, I was waiting for the funds to reach my bank account. I was also waiting for another personal CPA (a friend) to answer a question for me. At that point, the tax professional from Intuit was told by her manager that if I don't file my taxes by 04/16 (due date: 04/18), all my forms will blank out and then I will need to file the taxes manually. It is after paying Intuit its service fee ($500+). I consider it arm-twisting and mental torturing of its own tax professionals to get more and more taxes filed. It's not good... in that case, the professionals will focus on filing more and more tax-returns versus filing your taxes for you and maximizing your returns. It is a clear CONFLICT OF INTEREST. I am not a tax-expert. So, I want to trust the system and the professional services I am paying for. But I am not convinced that Intuit's Full Service program is ready and trustworthy. Having said that, my tax professional at Intuit worked hard on my taxes and guided me at a few places. I will rate her 4/5, but IMO, she was pushed against time and multiple returns to maximize revenue for Intuit.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax and Jamie is Awsome! Jamie was the perfect person to talk to she is calm with a wonderful demenour and very easy to understand.
Date published: 2023-04-15
Rated 5 out of 5 by from Highly recommend TurboTax! I have used TurboTax for over a decade. It is simple, easy and straightforward. The tool walks you through step by step and we are fairly complicated filers, with two homes and multiple investments. There is no need to pay someone when you can DIY it!
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo tax waled me through everything I need. Generally quick and easy. There are some prompts for more details, and I found I could go back and make edits to information as needed.
Date published: 2023-04-15
Rated 1 out of 5 by from careful when i start doing my tax show me $159.00 price at the end, I'm paying $217.00 i couldn't go bank and change it this is suck this would be my last time using this trash website
Date published: 2023-04-15
Rated 5 out of 5 by from EASY Peasy! I accidentally answered something wrong and got stuck. I used live chat to help me..and she was just THE nicest!
Date published: 2023-04-15
Rated 5 out of 5 by from TURBOTAX IS THE BEST TURBOTAX PROVIDES EVERYTHING YOUR NEED TO MAKE THE PROCESS EASY TO FILE YOUR TAXES
Date published: 2023-04-15
Rated 1 out of 5 by from Unnecessarily Expensive TurboTax took about $230 from my refund, for an incredibly simple return - no dependents, no mortgage, no tuition, no small business, no nothing. Not worth the cost. Wish I would've just used the slightly more complex Free fillable forms and saved a ton of money.
Date published: 2023-04-15
Rated 5 out of 5 by from Great Tax Experts Tax experts made review process error fixing easy!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2358
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great tool Everything works well and was easy to use and follow. questions were answered easily.
Date published: 2023-04-15
Rated 1 out of 5 by from NotHappy,Intuit now pushes for urgency vs accuracy Not happy. I personally found 3 different issues in how the system processed the taxes and then I had to work with the Intuit Professional to fix those. First of all, I want a peace of mind that's why I am using this service. But if I have to go through the math, and tax laws and policies, then it's not a good use of my time. After paying for the services and finishing the taxes, I was waiting for the funds to reach my bank account. I was also waiting for another personal CPA (a friend) to answer a question for me. At that point, the tax professional from Intuit was told by her manager that if I don't file my taxes by 04/16 (due date: 04/18), all my forms will blank out and then I will need to file the taxes manually. It is after paying Intuit its service fee ($500+). I consider it arm-twisting and mental torturing of its own tax professionals to get more and more taxes filed. It's not good... in that case, the professionals will focus on filing more and more tax-returns versus filing your taxes for you and maximizing your returns. It is a clear CONFLICT OF INTEREST. I am not a tax-expert. So, I want to trust the system and the professional services I am paying for. But I am not convinced that Intuit's Full Service program is ready and trustworthy. Having said that, my tax professional at Intuit worked hard on my taxes and guided me at a few places. I will rate her 4/5, but IMO, she was pushed against time and multiple returns to maximize revenue for Intuit.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax and Jamie is Awsome! Jamie was the perfect person to talk to she is calm with a wonderful demenour and very easy to understand.
Date published: 2023-04-15
Rated 5 out of 5 by from Highly recommend TurboTax! I have used TurboTax for over a decade. It is simple, easy and straightforward. The tool walks you through step by step and we are fairly complicated filers, with two homes and multiple investments. There is no need to pay someone when you can DIY it!
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo tax waled me through everything I need. Generally quick and easy. There are some prompts for more details, and I found I could go back and make edits to information as needed.
Date published: 2023-04-15
Rated 1 out of 5 by from careful when i start doing my tax show me $159.00 price at the end, I'm paying $217.00 i couldn't go bank and change it this is suck this would be my last time using this trash website
Date published: 2023-04-15
Rated 5 out of 5 by from EASY Peasy! I accidentally answered something wrong and got stuck. I used live chat to help me..and she was just THE nicest!
Date published: 2023-04-15
Rated 5 out of 5 by from TURBOTAX IS THE BEST TURBOTAX PROVIDES EVERYTHING YOUR NEED TO MAKE THE PROCESS EASY TO FILE YOUR TAXES
Date published: 2023-04-15
Rated 1 out of 5 by from Unnecessarily Expensive TurboTax took about $230 from my refund, for an incredibly simple return - no dependents, no mortgage, no tuition, no small business, no nothing. Not worth the cost. Wish I would've just used the slightly more complex Free fillable forms and saved a ton of money.
Date published: 2023-04-15
Rated 5 out of 5 by from Great Tax Experts Tax experts made review process error fixing easy!
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2358